Netduma Fraser

Did you reboot after the issue before getting the logs? If so you have to get it before the reboot, there isn't anything there

Added

You can't update it with anything other than the official XR700 firmware, you're on the latest update and DumaOS 4 won't be coming to the XR range.

Try this one, then factory reset, if the RGB comes back then re-upgrade again DumaOS-R3-4.0.219.sig

Is that the public .134 version or the beta one? Should say RC14 in the version name top right of the interface

Disable Geo-Latency, reboot the game device then try again please

You've not really explained your issue at all, if it's your bufferbloat results then you just need to fine tune your Congestion Control settings to find what works best

Downgrade back to one of the first firmware versions, can you get it to show then?

Thanks for letting us know I will pass it on

I've given you Early Access, could you see if that firmware works better please? https://forum.netduma.com/forum/144-netduma-r2-early-access/

Could you provide some information I can work with please? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What firmware version are you on? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter? Are all devices disconnecting or just the game device? Is the game device losing internet or just kicked from the game?

I don't know what version you're on but this is the latest https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ Otherwise, go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, close the interface tab, wait 4 minutes before accessing and see if it works then please.

I'll check in with them, they may not have been aware that it's this week

Thanks for the update, sorry to hear that but totally understand your position. I hope you'll consider our own brand of routers in the future. Locked as requested.

Try and setup using the Nighthawk mobile app instead please and see if you can progress

I've explained the players thing before, it's not possible. Have you factory reset after upgrading to that version?

That's totally understandable, for what you want it for the XR500 is the best choice!

Yes that's correct

Haha no worries at all! I will be honest those routers will not be really getting any new feature updates so if you want something that is more current and will continue to see new features I'd go with the R3 really. If you'd still like to go with an XR then the XR500 would be the best option there

Not seen that before, hopefully it's a one off occurrence, if it happens again please grab the logs before rebooting and we can take a look

Added but it has been temporarily removed

Port 2 is showing being limited to 100Mbps, do you have another cable you can swap out with that one to see if it resolves the issue?

Disable GeoLatency Disable PingAssist (set it to 0,0) Enable Strict Mode Disable Fast Search Use Simple instead of Custom radius Then restart game or wait 10 minutes (in the lobby in the game). If that doesn't work, reboot PC/Console and then see. This will completely lock you to your radius so if the server is there and able to be connected to this should force you on it.

Added but it has been temporarily removed

You already have access https://forum.netduma.com/forum/151-netduma-r3-early-access/