Netduma Fraser

No there isn't a way to do that unfortunately. It has been requested before but it would require two separate firmware versions, one with them off and one with them on, can't be a toggle option apparently

You should be able to still get access as the interface doesn't require internet, if you still can't though, try going to 192.168.1.1/adv_index.htm or 10.0.0.1/adv_index.htm or whatever other LAN IP you're using followed by /adv_index.htm and see if you can grab the logs from the settings there when it next happens

Disable Geo-Latency in the R3 settings and check again please

That's expected behavior, you won't get an Open NAT using a VPN

Okay lets try the first firmware, same process as above please https://drive.google.com/file/d/11j913tnodzS5TKASdxtKpBI4KQ_no1ec/view

Not being added to the router wouldn't cause high ping or lag - what ping are you seeing through the router? How do you have Congestion Control/SmartBOOST set? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

Please reboot the router from the interface and then see if you can re-add the rule again

If you've updated the router then settings that worked previously may need to be changed, you'll just need to fine tune it again and it will be fine

That's good to hear, let us know how you get on, hopefully it won't happen again

Did you reboot after the issue before getting the logs? If so you have to get it before the reboot, there isn't anything there

Added

You can't update it with anything other than the official XR700 firmware, you're on the latest update and DumaOS 4 won't be coming to the XR range.

Try this one, then factory reset, if the RGB comes back then re-upgrade again DumaOS-R3-4.0.219.sig

Is that the public .134 version or the beta one? Should say RC14 in the version name top right of the interface

Disable Geo-Latency, reboot the game device then try again please

You've not really explained your issue at all, if it's your bufferbloat results then you just need to fine tune your Congestion Control settings to find what works best

Downgrade back to one of the first firmware versions, can you get it to show then?

Thanks for letting us know I will pass it on

I've given you Early Access, could you see if that firmware works better please? https://forum.netduma.com/forum/144-netduma-r2-early-access/

Could you provide some information I can work with please? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What firmware version are you on? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter? Are all devices disconnecting or just the game device? Is the game device losing internet or just kicked from the game?

I don't know what version you're on but this is the latest https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ Otherwise, go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, close the interface tab, wait 4 minutes before accessing and see if it works then please.

I'll check in with them, they may not have been aware that it's this week

Thanks for the update, sorry to hear that but totally understand your position. I hope you'll consider our own brand of routers in the future. Locked as requested.

Try and setup using the Nighthawk mobile app instead please and see if you can progress

I've explained the players thing before, it's not possible. Have you factory reset after upgrading to that version?