NEW R1 FIRMWARE: 3.0.207

[Private Greenie]

Thanks, that's not what I wanted to hear but was what I was kinda expecting. Atleast my expectations will align with how games play. Atleast I know why every lobby plays completely different to the one before,  so thanks

[Kevin.pal]

On 5/5/2021 at 7:51 AM, Netduma Fraser said:

Great thanks, I've passed that on, will get back to you as soon as I can

hi fraser how are we doing with the fix?

[Netduma Liam]

1 hour ago, Swgohlegend said:

hi fraser how are we doing with the fix?

The devs still don't appear to be able to access your R1, could you please confirm that you've got access for remote support enabled and your R1 is in the upstream modem's DMZ?

[Kevin.pal]

im on the r1 and also yes the remotew support is enabled while my upstream modems dmz isnt enbaled 

[Netduma Liam]

1 minute ago, Swgohlegend said:

im on the r1 and also yes the remotew support is enabled while my upstream modems dmz isnt enbaled 

OK, could you please put your R1 in the modem's DMZ and report back, that should mean we can then access it.

[Kevin.pal]

its in dmz thorugh my isp modem currently 

[Kevin.pal]

when i try to put my dmz on the lan page it comes up with a error message

[Kevin.pal]

[Netduma Liam]

Hey @Swgohlegend, that's great, thanks. We should be able to access it now and will let you know what we find.

[Kevin.pal]

23 hours ago, Netduma Liam said:

Hey @Swgohlegend, that's great, thanks. We should be able to access it now and will let you know what we find.

hows it going with my situation?

[Kevin.pal]

the reason i ask is because i cant load into the duma os interface even after unpluging the modem

[Kevin.pal]

[Netduma Fraser]

I'm checking with the dev now to see if they made a connection, what IP is your device getting that is connected to the R1?

[Kevin.pal]

192.168.88.1 

[Kevin.pal]

i have just lost my internet connection to my console too

[Netduma Fraser]

The PC actually has that as its IP address or says that's the gateway address? 

Without access to the interface, you'll either need to factory reset or reboot - if you're going to reboot unplug it for 10 minutes, then plug in, wait 2 minutes and attempt access

[Kevin.pal]

so my wan ip adress is 192.168.1.64. we are back online now.

I can't update to the new os though 

[Kevin.pal]

[Netduma Fraser]

Okay great, double check the DMZ on the ISP modem so thats still correct and I'll see what the dev says tomorrow once they're back in

[Kevin.pal]

ok

[Kevin.pal]

my dashboard IP is still 192.168.1.64. hopefully this gets resolved

[Netduma Fraser]

That's a local IP so we couldn't join off that, I think your IP has stayed the same though. The dev said they're missing a key they need to access so trying to get that first and then they should be able to access.

[Kevin.pal]

Key? Explain more 

[Netduma Fraser]

19 minutes ago, Swgohlegend said:

Key? Explain more 

As an in encrypted key that will allow access to the R1 remotely, as we've not accessed an R1 in a long time they're trying to find that so they can access your unit.

[Kevin.pal]

Okay let me know if You need me to give you more information for the team