Administrators Netduma Fraser Posted September 3, 2021 Administrators Share Posted September 3, 2021 If we could give a date we would. That’s a good suggestion, for this update there are more backend stuff rather than front end so not a lot we could actually show Link to comment Share on other sites More sharing options...
KindaBusted Posted September 3, 2021 Share Posted September 3, 2021 You guys should have a developer discuss some of those back end changes. Maybe even give some developer insight. I don't know there's just a lot of ways you guys could be interacting with community. I understand that if you give a date or even a soft date and you miss the target it's going to make a handful of people mad. Honestly I don't know what's worse. Leaving the community that really cares about your product hanging for months on end? Or making a handful of people mad when you miss a date? Y'all can't satisfy everybody and I would personally think that you would want to satisfy the customers who care. Not the ones who complain no matter what. DiGz and Borg 2 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 3, 2021 Administrators Share Posted September 3, 2021 I totally get where you’re coming from and I have passed on your concerns. The devs all work so hard on development so I feel they may not have the time to do that but maybe that’s something we need to work hard on to include into our dev flow Link to comment Share on other sites More sharing options...
GBDJG Posted September 3, 2021 Share Posted September 3, 2021 You know as much as we are waiting at least there is two conversations going and the reply's are fast @Fraser i know its only going to be backend but it all helps im sure. I have been on another customer support forum on a gaming device were they just dont answer and ive been waiting for an update for 5 months. This forum try's very hard and thank you. Netduma Liam and Netduma Fraser 2 Link to comment Share on other sites More sharing options...
Rez Posted September 5, 2021 Share Posted September 5, 2021 My R2 isn’t connecting. Had to use my backup router. What is up with this router? First it keeps losing connection and now it’s not connecting to the internet at all. Link to comment Share on other sites More sharing options...
Netduma Liam Posted September 6, 2021 Author Share Posted September 6, 2021 12 hours ago, Rez said: My R2 isn’t connecting. Had to use my backup router. What is up with this router? First it keeps losing connection and now it’s not connecting to the internet at all. Could you make a new topic for your issue and include the following information: What firmware version are you running? Did you factory reset after upgrading to this firmware? Are you able to access the DumaOS interface in your web browser? Are you able to connect to the R2s Wi-Fi network? Link to comment Share on other sites More sharing options...
Alias 1aB Posted September 11, 2021 Share Posted September 11, 2021 So guys, any update on when we might see a firmware update that could possibly fix the multitude of issues it seems many are having? I actually feel lucky considering my only problem was internet connection dropping because of wi-fi connections and I was able to solve it by adding a separate cheaper wifi6 router in access point mode and completely turning the wireless radios on the R2 off. And I was an early adopter of the R2. Some of the issues people are having now are so much worse that they might feel they have been sold a lemon. I know there is only so much you guys can do to fix some of the issues for those folks with the major issues and I know you guys work hard trying to resolve the problems. But even at some point you yourselves have to question the quality control of these devices. I really hope you guys can get the kinks worked out. GBDJG 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 11, 2021 Administrators Share Posted September 11, 2021 13 minutes ago, Alias 1aB said: So guys, any update on when we might see a firmware update that could possibly fix the multitude of issues it seems many are having? I actually feel lucky considering my only problem was internet connection dropping because of wi-fi connections and I was able to solve it by adding a separate cheaper wifi6 router in access point mode and completely turning the wireless radios on the R2 off. And I was an early adopter of the R2. Some of the issues people are having now are so much worse that they might feel they have been sold a lemon. I know there is only so much you guys can do to fix some of the issues for those folks with the major issues and I know you guys work hard trying to resolve the problems. But even at some point you yourselves have to question the quality control of these devices. I really hope you guys can get the kinks worked out. I totally get your point and it has been awhile since an update has been available. It's hard to look at it objectively as a whole when its a support forum and all you see are people having issues but the forum community represent a small portion of R2 owners so issues aren't as prevalent as they may seem - I forget that too sometimes! We're working diligently on firmware and have been working closely with users experiencing certain issues to see what we can do to get them up and running. It won't be much longer! GBDJG 1 Link to comment Share on other sites More sharing options...
KindaBusted Posted September 12, 2021 Share Posted September 12, 2021 From what I understand one of the biggest issues you guys are trying to fix is R-apps not loading properly. Correct? You guys should make a forum post and YouTube video letting people know that's one of the things that's taking a while to fix. Personally have only had that issue a couple of times and it seemed to have resolved itself. Many others have suffered from what I can see. The community as a whole would be very appreciative to know that is one of the issues that should be fixed permanently. Communication is key and that's where the team has been faltering for a long time. Personally I can think of many ways that you guys could be communicating that you're working on things. We've discussed a few of them before. Another one I've recently thought of is progress reports/roadmap. List the bugs & upcoming features the development team is working on. Then when the development team reaches a milestone such as fixing R-apps not loading properly let the community know that it's been fixed and they're working on the next thing. My comment section of my YouTube videos are filled with people who are frustrated. Many of which are not on the forums. Just today on my latest video somebody commented that many people are going back to Walmart routers. As somebody who loves netduma that's the last thing I want to see. You're losing customers and faith in your product. All you have to do is update us. Sure a handful of people will still be frustrated but more people will be appreciative that we've had some sort of update on what's going on. It shows that you care about the product and the community. You don't have to give us a solid date on when firmware is going to be released you just have to update the community on what is actually happening behind the scenes. Sorry for ranting about it again but I'm tired of seeing these comments on my channel/the forums and in my Discord. Please make a video and a forum post to calm the community. DiGz and Hungovermonty 2 Link to comment Share on other sites More sharing options...
GBDJG Posted September 12, 2021 Share Posted September 12, 2021 23 minutes ago, KindaBusted said: From what I understand one of the biggest issues you guys are trying to fix is R-apps not loading properly. Correct? By far the biggest issue is the WiFi im having to run two routers just to get WiFi upstairs this is a major problem. I have not had this problem with any other router. Hungovermonty 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 12, 2021 Administrators Share Posted September 12, 2021 Thanks for the feedback, I've passed it on before and I'll pass this on as well and see what we can do. KindaBusted 1 Link to comment Share on other sites More sharing options...
KindaBusted Posted September 12, 2021 Share Posted September 12, 2021 The R2's Wifi isn't that powerful & neither is the R2. I use my XR500 for Wi-Fi. Many people use a secondary router for Wi-Fi. Will the R2's Wi-Fi improve? I'd tend to think so. It's just not powerful enough for big places & it never will be. Link to comment Share on other sites More sharing options...
ddavis585 Posted September 14, 2021 Share Posted September 14, 2021 im currently on firmware 3.0.179 and trying to update to lastest but its not letting me update to it Link to comment Share on other sites More sharing options...
Netduma Liam Posted September 15, 2021 Author Share Posted September 15, 2021 18 hours ago, ddavis585 said: im currently on firmware 3.0.179 and trying to update to lastest but its not letting me update to it Welcome to the forum! What stage are you getting stuck at? In what way is it not letting you update? Link to comment Share on other sites More sharing options...
GBDJG Posted September 15, 2021 Share Posted September 15, 2021 On 9/12/2021 at 3:18 PM, KindaBusted said: The R2's Wifi isn't that powerful & neither is the R2. I use my XR500 for Wi-Fi. Many people use a secondary router for Wi-Fi. Will the R2's Wi-Fi improve? I'd tend to think so. It's just not powerful enough for big places & it never will be. its not how powerful it is its thats its inconsistent i can deal with slow speeds if it stays on. As for big places i live in a two bedroom semi so small places spring to mind. And yes im having to use a second router. Link to comment Share on other sites More sharing options...
ddavis585 Posted September 16, 2021 Share Posted September 16, 2021 23 hours ago, Netduma Liam said: Welcome to the forum! What stage are you getting stuck at? In what way is it not letting you update? when i choose the firmware , it acts as if its updating , with filling up with a blue bar and soon as it gets full , it then turns red and stays retry or cancel Link to comment Share on other sites More sharing options...
Netduma Liam Posted September 16, 2021 Author Share Posted September 16, 2021 1 hour ago, ddavis585 said: when i choose the firmware , it acts as if its updating , with filling up with a blue bar and soon as it gets full , it then turns red and stays retry or cancel Could you please factory reset the router, upgrade the firmware, then reset again after the upgrade? Link to comment Share on other sites More sharing options...
ddavis585 Posted September 16, 2021 Share Posted September 16, 2021 i tried to do all that . i factory rest like 3 times and tried to upgrade it and nothing works Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 16, 2021 Administrators Share Posted September 16, 2021 Do you try the upgrade immediately after you can access the interface after the reset? It's important to do it as fast as possible, try with a reboot instead of a reset also Link to comment Share on other sites More sharing options...
ddavis585 Posted September 16, 2021 Share Posted September 16, 2021 yea i tried that too , ill try it again but havent had any luck Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 16, 2021 Administrators Share Posted September 16, 2021 Okay let us know how you get on, maybe the case we need to remotely connect and force an upgrade through. Link to comment Share on other sites More sharing options...
ddavis585 Posted September 17, 2021 Share Posted September 17, 2021 ok i sent you a private message im on central time so hopefully we can find a time we both on Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 17, 2021 Administrators Share Posted September 17, 2021 You'll need to enable remote support in WAN Settings and make sure your ISP modem/router is in bridge/modem mode or has the R2 in the DMZ so it is accessible to us. You don't need to do anything/available for us to do this. Once you've done that let us know and a dev can remotely connect next week to do so Link to comment Share on other sites More sharing options...
GBDJG Posted September 20, 2021 Share Posted September 20, 2021 how we looking for the R2 update guys?will it be soon? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 20, 2021 Administrators Share Posted September 20, 2021 4 hours ago, GBDJG said: how we looking for the R2 update guys?will it be soon? I have asked the team for an estimate so I'm waiting to hear back but as I've gathered it shouldn't be too much longer. Link to comment Share on other sites More sharing options...
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