Netduma Liam Posted September 16, 2021 Author Posted September 16, 2021 1 hour ago, ddavis585 said: when i choose the firmware , it acts as if its updating , with filling up with a blue bar and soon as it gets full , it then turns red and stays retry or cancel Could you please factory reset the router, upgrade the firmware, then reset again after the upgrade?
ddavis585 Posted September 16, 2021 Posted September 16, 2021 i tried to do all that . i factory rest like 3 times and tried to upgrade it and nothing works
Administrators Netduma Fraser Posted September 16, 2021 Administrators Posted September 16, 2021 Do you try the upgrade immediately after you can access the interface after the reset? It's important to do it as fast as possible, try with a reboot instead of a reset also
ddavis585 Posted September 16, 2021 Posted September 16, 2021 yea i tried that too , ill try it again but havent had any luck
Administrators Netduma Fraser Posted September 16, 2021 Administrators Posted September 16, 2021 Okay let us know how you get on, maybe the case we need to remotely connect and force an upgrade through.
ddavis585 Posted September 17, 2021 Posted September 17, 2021 ok i sent you a private message im on central time so hopefully we can find a time we both on
Administrators Netduma Fraser Posted September 17, 2021 Administrators Posted September 17, 2021 You'll need to enable remote support in WAN Settings and make sure your ISP modem/router is in bridge/modem mode or has the R2 in the DMZ so it is accessible to us. You don't need to do anything/available for us to do this. Once you've done that let us know and a dev can remotely connect next week to do so
Administrators Netduma Fraser Posted September 20, 2021 Administrators Posted September 20, 2021 4 hours ago, GBDJG said: how we looking for the R2 update guys?will it be soon? I have asked the team for an estimate so I'm waiting to hear back but as I've gathered it shouldn't be too much longer.
kgrm Posted September 23, 2021 Posted September 23, 2021 On 8/20/2021 at 9:30 AM, kgrm said: Almost 2 months later, any update of this? Still waiting...
Administrators Netduma Fraser Posted September 23, 2021 Administrators Posted September 23, 2021 39 minutes ago, kgrm said: Still waiting... I appreciate it's frustrating to wait, it will be available when it is available, the team are working as fast as possible.
YT_LowPingKing Posted September 24, 2021 Posted September 24, 2021 Today is a great day for firmware. All jokes aside. In the future y'all should allow users to sign up for beta access. Of course with the disclaimer that it's a beta and could have bugs. That way if someone signs up and then starts complaining about the bugs instead of just reporting them you could remove them from the program. Beta access is a privilege not a right and if you don't want to help improve the firmware kindly move on. Move the group of inside testers you currently have to an alpha program. The alpha testers can make sure things are stable enough to release a beta. This is another way to get the community involved and help mitigate frustrations while we wait for stable firmware. If firmware isn't coming out today or in another week or two y'all should consider updating the community via a all your social media platforms. I for one know that one of the biggest issues you're trying to nail down is R-apps not loading properly. If you let the community know that's the thing you've been working on and it's been a pain in the neck at least there's an explanation to why things are taking so long. Just a tweet and a quick YouTube video saying hey guys it's been way longer than we expected for it to be releasing a new firmware we're trying to fix this major issue and we've got it nailed down finally! it's going to be a little bit longer thank you for your patience and understanding. So many people are frustrated I think it's time to say something. Not just underneath this post. Everywhere! You guys have social media use it. Sorry for ranting again. I hope you know it's out of love for the product and the team.
Administrators Netduma Fraser Posted September 24, 2021 Administrators Posted September 24, 2021 We are planning on releasing an update on what is happening, just need the go ahead but it will provide some clarity and clear some things up.
ddavis585 Posted September 25, 2021 Posted September 25, 2021 On 9/17/2021 at 1:23 PM, Netduma Fraser said: You'll need to enable remote support in WAN Settings and make sure your ISP modem/router is in bridge/modem mode or has the R2 in the DMZ so it is accessible to us. You don't need to do anything/available for us to do this. Once you've done that let us know and a dev can remotely connect next week to do so can any dev help me out today with updating my R2 ?
Administrators Netduma Fraser Posted September 25, 2021 Administrators Posted September 25, 2021 It's the weekend so there are no devs available but I'll see if they can do it next week
ddavis585 Posted September 25, 2021 Posted September 25, 2021 7 minutes ago, Netduma Fraser said: It's the weekend so there are no devs available but I'll see if they can do it next week ok
noctwrnyA Posted September 27, 2021 Posted September 27, 2021 On 9/24/2021 at 9:50 AM, KindaBusted said: Today is a great day for firmware. All jokes aside. In the future y'all should allow users to sign up for beta access. Of course with the disclaimer that it's a beta and could have bugs. That way if someone signs up and then starts complaining about the bugs instead of just reporting them you could remove them from the program. Beta access is a privilege not a right and if you don't want to help improve the firmware kindly move on. Move the group of inside testers you currently have to an alpha program. The alpha testers can make sure things are stable enough to release a beta. This is another way to get the community involved and help mitigate frustrations while we wait for stable firmware. If firmware isn't coming out today or in another week or two y'all should consider updating the community via a all your social media platforms. I for one know that one of the biggest issues you're trying to nail down is R-apps not loading properly. If you let the community know that's the thing you've been working on and it's been a pain in the neck at least there's an explanation to why things are taking so long. Just a tweet and a quick YouTube video saying hey guys it's been way longer than we expected for it to be releasing a new firmware we're trying to fix this major issue and we've got it nailed down finally! it's going to be a little bit longer thank you for your patience and understanding. So many people are frustrated I think it's time to say something. Not just underneath this post. Everywhere! You guys have social media use it. Sorry for ranting again. I hope you know it's out of love for the product and the team. I luv this, I'm down. "Signing up for BETA".
Netduma Liam Posted September 27, 2021 Author Posted September 27, 2021 On 9/25/2021 at 1:51 PM, ddavis585 said: ok I don't appear to be able to access your router, did you hit Save General after enabling remote access to tech support? Is the R2s WAN IP (Check System Information) an external IP or does it look something like 192.168.x.x?
YT_LowPingKing Posted September 28, 2021 Posted September 28, 2021 On 9/24/2021 at 9:12 AM, Netduma Fraser said: We are planning on releasing an update on what is happening, just need the go ahead but it will provide some clarity and clear some things up. Should we expect info this week?
Administrators Netduma Fraser Posted September 28, 2021 Administrators Posted September 28, 2021 1 hour ago, KindaBusted said: Should we expect info this week? We're chasing to get that approved but we are testing the R2 firmware as a priority currently
ddavis585 Posted September 29, 2021 Posted September 29, 2021 On 9/27/2021 at 5:40 AM, Netduma Liam said: I don't appear to be able to access your router, did you hit Save General after enabling remote access to tech support? Is the R2s WAN IP (Check System Information) an external IP or does it look something like 192.168.x.x? i enabled it
ddavis585 Posted September 29, 2021 Posted September 29, 2021 On 9/27/2021 at 5:40 AM, Netduma Liam said: I don't appear to be able to access your router, did you hit Save General after enabling remote access to tech support? Is the R2s WAN IP (Check System Information) an external IP or does it look something like 192.168.x.x? can you send a private message
ddavis585 Posted September 29, 2021 Posted September 29, 2021 On 9/27/2021 at 5:40 AM, Netduma Liam said: I don't appear to be able to access your router, did you hit Save General after enabling remote access to tech support? Is the R2s WAN IP (Check System Information) an external IP or does it look something like 192.168.x.x? and its 192.168 . x .x
Netduma Liam Posted September 29, 2021 Author Posted September 29, 2021 1 hour ago, ddavis585 said: and its 192.168 . x .x OK, what's the make and model of your modem? Is it a modem/router combo (Wi-Fi) or is it a pure modem (No Wi-Fi)?
ddavis585 Posted September 30, 2021 Posted September 30, 2021 On 9/27/2021 at 5:40 AM, Netduma Liam said: I don't appear to be able to access your router, did you hit Save General after enabling remote access to tech support? Is the R2s WAN IP (Check System Information) an external IP or does it look something like 192.168.x.x? 19 hours ago, Netduma Liam said: OK, what's the make and model of your modem? Is it a modem/router combo (Wi-Fi) or is it a pure modem (No Wi-Fi)? its a comboo
Netduma Liam Posted September 30, 2021 Author Posted September 30, 2021 4 hours ago, ddavis585 said: its a comboo OK, could you please either put it into a bridge/modem mode, or could you please find it's DMZ settings and put the R2s WAN IP in here? Then reboot the R2 and it should then be accessible.
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