ivanLLA Posted August 9, 2020 Posted August 9, 2020 Apart from the error on the picture that wont let me load into the OS. I have no wifi, ethernet works fine, also neither 2.4 or 5 GHz lights are on at the moment. Any help?
Administrators Netduma Fraser Posted August 9, 2020 Administrators Posted August 9, 2020 Hey, welcome to the forum! Sorry to hear you're having this issue. If you try to access using the LAN IP 192.168.77.1 can you access the interface and go through the setup wizard?
ivanLLA Posted August 9, 2020 Author Posted August 9, 2020 3 minutes ago, Netduma Fraser said: Hey, welcome to the forum! Sorry to hear you're having this issue. If you try to access using the LAN IP 192.168.77.1 can you access the interface and go through the setup wizard? It gives me this screen, but my modem is working fine so it shouldnt be a connection problem.
Administrators Netduma Fraser Posted August 9, 2020 Administrators Posted August 9, 2020 Could you open command prompt please and type ipconfig and press enter then post the results here please?
ivanLLA Posted August 9, 2020 Author Posted August 9, 2020 14 minutes ago, Netduma Fraser said: Could you open command prompt please and type ipconfig and press enter then post the results here please? This is what I get
Administrators Netduma Fraser Posted August 9, 2020 Administrators Posted August 9, 2020 Okay that's interesting, what happens when you put 192.168.0.1 into the web browser?
ivanLLA Posted August 9, 2020 Author Posted August 9, 2020 13 minutes ago, Netduma Fraser said: Okay that's interesting, what happens when you put 192.168.0.1 into the web browser? It takes me to my modem's OS
Newfoundland Posted August 9, 2020 Posted August 9, 2020 Can I ask what your previous router was and if the isp supplied it. a bit of a stab in the dark but I’ve seen issues where a router can’t be gained as the isp had to issue or register the product to allow use.
ivanLLA Posted August 9, 2020 Author Posted August 9, 2020 6 minutes ago, Newfie said: Can I ask what your previous router was and if the isp supplied it. a bit of a stab in the dark but I’ve seen issues where a router can’t be gained as the isp had to issue or register the product to allow use. This is my first time owning a gaming router.
Newfoundland Posted August 9, 2020 Posted August 9, 2020 1 minute ago, ivanLLA said: This is my first time owning a gaming router. Are you saying it’s the first router you have owned? If not was was your last router. whats the setup ie ont, modem etc.
ivanLLA Posted August 10, 2020 Author Posted August 10, 2020 46 minutes ago, Newfie said: Are you saying it’s the first router you have owned? If not was was your last router. whats the setup ie ont, modem etc. Yes its my first router, the modem is an Arris modem.
GenMatrix Posted August 10, 2020 Posted August 10, 2020 1 hour ago, ivanLLA said: Yes its my first router, the modem is an Arris modem. Could this be a double NAT case from the router/modem not being in bridge mode?
Zippy Posted August 10, 2020 Posted August 10, 2020 4 hours ago, ivanLLA said: Yes its my first router, the modem is an Arris modem. What model number is your Arris modem? Whats strange about your situation is when you posted the ipconfig screenshot in there your default gateway is showing the ip address of your modem. And not the ip address of your R2. Your R2 ip address is 192.168.77.1.. And that should be appearing as your default gateway in your ipconfig.. Just wanted to point that out to you so you understood.. The question is why is this happening.. So is your Arris a combo unit? Meaning is it a modem and router in one unit? If you can simply give me the model number of it I can tell you and try to help.. Thanks! Zippy.
Administrators Netduma Iain Posted August 10, 2020 Administrators Posted August 10, 2020 12 hours ago, ivanLLA said: This is what I get Hi, thanks for purchasing the R2. it looks like your wireless is disabled on your PC as it is only printing the Ethernet adapter. This probably explains why wireless is not working. Can you please follow these instructions to connect to the wireless network: http://ecross.mvps.org/howto/connect-to-wireless-network-with-windows-10.htm You wireless network name should be something like "Netduma-R2". Please let us know if you need any more assistance with this.
Administrators Netduma Alex Posted August 10, 2020 Administrators Posted August 10, 2020 Hi, sorry to hear you're having these issues. So just to confirm it's all been plugged in correctly, you should have one of the LAN ports on the modem connected to the blue WAN port on the back of the R2, you should then have one of the yellow LAN ports on the R2 connected to your PC. If your computer is not connected directly to the R2 (or something downstream of the R2) you will not be able to access its interface (not without setting up a static route, anyway)
Administrators Netduma Iain Posted August 10, 2020 Administrators Posted August 10, 2020 Sorry, I may have misread what you said initially. When you said "ethernet works fine", what exactly did you mean by that? Could you access the DumaOS GUI at http://192.168.77.1? If not are you sure you haven't given yourself a static IP address on your Windows machine?@Netduma Fraser @Netduma Alex, please link to documentation or explains step to use DHCP on Windows 10
Administrators Netduma Fraser Posted August 10, 2020 Administrators Posted August 10, 2020 How to ensure you're using DHCP (Automatic IP) on Windows 10: https://pureinfotech.com/change-static-dynamic-ip-address-windows-10/
busolof Posted August 10, 2020 Posted August 10, 2020 Hey, @ivanLLAHow is cabel connected from your IPS modem to your R2 router is that wan port to wan port. Perhaps you call your ISP for to fix your ISP modem could use your gaming router R2.
Administrators Netduma Admin Posted August 10, 2020 Administrators Posted August 10, 2020 Hi @ivanLLA - we have debugged this problem and it appears DumaOS was not fully installed. We apologise for this happening. Thank you for working with us on here to help us figure out what happened. A replacement is being dispatched to you right now, and it should be with you on Wednesday and we are also refunding you for the cost of your postage. We have also taken steps in our install process to ensure this does not happen again.
ivanLLA Posted August 10, 2020 Author Posted August 10, 2020 Sounds Good! Thanks to the whole team for the quick support I appreciate it!
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