Yam Yam Posted August 28, 2020 Author Share Posted August 28, 2020 11 minutes ago, Netduma Fraser said: Fantastic to hear that! Great thank you very much, so they collected the router from you as well without issue? You're absolutely welcome, sorry that you had the initial issues and thank you for helping us out. No mate, I did ask the driver if he was instructed to pick anything up from me but he said "if you haven't received any return labels then I can't take it", which makes sense. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 28, 2020 Administrators Share Posted August 28, 2020 33 minutes ago, Yam Yam said: No mate, I did ask the driver if he was instructed to pick anything up from me but he said "if you haven't received any return labels then I can't take it", which makes sense. Gotcha, I'll ask the team about this. Link to comment Share on other sites More sharing options...
Administrators Netduma Jack B Posted September 15, 2020 Administrators Share Posted September 15, 2020 On 8/28/2020 at 4:42 PM, Yam Yam said: No mate, I did ask the driver if he was instructed to pick anything up from me but he said "if you haven't received any return labels then I can't take it", which makes sense. Hi there, Could you please email us at [email protected] and provide a link to this thread so we can get this sorted. Thanks. Yam Yam 1 Link to comment Share on other sites More sharing options...
Yam Yam Posted September 16, 2020 Author Share Posted September 16, 2020 On 9/15/2020 at 5:50 PM, Netduma Jack B said: Hi there, Could you please email us at [email protected] and provide a link to this thread so we can get this sorted. Thanks. Hello Netduma Jack B, sorry for the late reply. I was checking everyday for email at the time as I thought Fraser or anyone @netduma would've been in touch sooner. I'll get onto this asap buddy, thank you 👍 Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Yam Yam Posted September 19, 2020 Author Share Posted September 19, 2020 On 9/16/2020 at 7:28 PM, Yam Yam said: Hello Netduma Jack B, sorry for the late reply. I was checking everyday for email at the time as I thought Fraser or anyone @netduma would've been in touch sooner. I'll get onto this asap buddy, thank you 👍 Hello all, @NetDuma Jack B DHL knocked my door Thursday at 3pm, he asked for the return R2 but I only got the email at 2:49pm so there was no way I could print the return labels off in time, apologies for that. I showed the driver the email as it states to collect Friday, he said ok & advised he'd pop back the next day. He visited about 1:30pm & took the item so it should have been with you guys either earlier today or maybe Monday at the latest. Just thought I'd let you know & thanks again for all the correspondence 😎👌 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 19, 2020 Administrators Share Posted September 19, 2020 8 minutes ago, Yam Yam said: Hello all, @NetDuma Jack B DHL knocked my door Thursday at 3pm, he asked for the return R2 but I only got the email at 2:49pm so there was no way I could print the return labels off in time, apologies for that. I showed the driver the email as it states to collect Friday, he said ok & advised he'd pop back the next day. He visited about 1:30pm & took the item so it should have been with you guys either earlier today or maybe Monday at the latest. Just thought I'd let you know & thanks again for all the correspondence 😎👌 Great thanks a lot Yam! Yam Yam 1 Link to comment Share on other sites More sharing options...
Sterling Abreu Posted March 29, 2021 Share Posted March 29, 2021 good afternoon i bought a netduma r2 ive been having it for 2 weeks it wont let me reset it manually or on the website Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 30, 2021 Share Posted March 30, 2021 17 hours ago, Sterling Abreu said: good afternoon i bought a netduma r2 ive been having it for 2 weeks it wont let me reset it manually or on the website Welcome to the forum! What's happening when you try to reset it via the interface? To reset it manually, you'll need to hold the pin on the back for at least thirty seconds. Link to comment Share on other sites More sharing options...
Sterling Abreu Posted March 30, 2021 Share Posted March 30, 2021 i did all of that still no responses from the router., not even the wireless signal would flash Link to comment Share on other sites More sharing options...
Sterling Abreu Posted March 30, 2021 Share Posted March 30, 2021 i want to replace it, its there an chances i can replace it Link to comment Share on other sites More sharing options...
Sterling Abreu Posted March 30, 2021 Share Posted March 30, 2021 its not letting me do anything Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 30, 2021 Administrators Share Posted March 30, 2021 48 minutes ago, Sterling Abreu said: its not letting me do anything We can replace it if we're unable to get you back up and running. Unplug the router from the power for 10 minutes, reconnect it, wait 2 minutes then try accessing the interface via a wired device. If that doesn't work then hold the reset button for 30 seconds, release, wait 2 minutes then try accessing via an ethernet connected device. Link to comment Share on other sites More sharing options...
Sterling Abreu Posted March 30, 2021 Share Posted March 30, 2021 i tried all of that i even look thru comments to see if i can but still not working Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 30, 2021 Administrators Share Posted March 30, 2021 58 minutes ago, Sterling Abreu said: i tried all of that i even look thru comments to see if i can but still not working While connected via a wired device, open command prompt on your PC and type ipconfig then press enter and screenshot the results please. Link to comment Share on other sites More sharing options...
Sterling Abreu Posted March 30, 2021 Share Posted March 30, 2021 Link to comment Share on other sites More sharing options...
Sterling Abreu Posted March 30, 2021 Share Posted March 30, 2021 Link to comment Share on other sites More sharing options...
Sterling Abreu Posted March 30, 2021 Share Posted March 30, 2021 Link to comment Share on other sites More sharing options...
Sterling Abreu Posted March 30, 2021 Share Posted March 30, 2021 i even switched the Lan cable still nothing, im so disappointed with this router Link to comment Share on other sites More sharing options...
Sterling Abreu Posted March 30, 2021 Share Posted March 30, 2021 i want this replace or my money back Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 30, 2021 Administrators Share Posted March 30, 2021 Unplug the WAN/Internet cable from the R2 and repeat that please and post the results. You can see the replacement/refund terms here: netduma.com/terms Link to comment Share on other sites More sharing options...
Sterling Abreu Posted April 1, 2021 Share Posted April 1, 2021 Link to comment Share on other sites More sharing options...
Sterling Abreu Posted April 1, 2021 Share Posted April 1, 2021 now i have internet but wont let me go in to the website. i tried by ip address and the website still nothing Link to comment Share on other sites More sharing options...
Sterling Abreu Posted April 1, 2021 Share Posted April 1, 2021 it said it cant reach this page Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 1, 2021 Administrators Share Posted April 1, 2021 You shouldn't have internet as you were to unplug the internet cable from the R2, did you plug this back in? It's important to try and access the interface without the internet cable connected and while ipconfig shows 192.168.77.1 Link to comment Share on other sites More sharing options...
Sterling Abreu Posted April 1, 2021 Share Posted April 1, 2021 i follow all the steps still nothing Link to comment Share on other sites More sharing options...
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