lezzi Posted September 25, 2018 Posted September 25, 2018 Hello, I just bought the XR500 to test it against my current asus 86u. The most important function is not working with netduma... as the QOS Upload is not apllied. I set up everything correctly and at the moment there is only my LAN PC connected. (QOS set to always, bandwidth tried everything 10% 90% and so on). I tried it with 2 differenc NICs. Maybe it has something to do with the PPPoE Connection of Deutsche Telekom? I have a Speedport Smart in Bridgemode (modem only mode) with the XR500 behind it. The VLAN7 tag is enabled on t he INTERNET as it is required from Deutsche Telekom. Can you please help me? Otherwise it has to go back without even having a chance :((
Administrators Netduma Fraser Posted September 25, 2018 Administrators Posted September 25, 2018 Hey, welcome to the forum! We're currently aware of QoS upload not working correctly with VLAN and are actively working on debugging the issue right now. When there is a fix available in a pre release firmware I'd be happy to provide it to see if it resolves your issue.
lezzi Posted September 25, 2018 Author Posted September 25, 2018 Ok thank you. When do you think this will Be?
Administrators Netduma Fraser Posted September 25, 2018 Administrators Posted September 25, 2018 2 minutes ago, lezzi said: Ok thank you. When do you think this will Be? It's hard to say really and I don't want to give you a timeframe where it may be missed.
Administrators Netduma Fraser Posted October 26, 2018 Administrators Posted October 26, 2018 It's being worked on now and so should be fixed internally soon but don't know when this would make it to an upgrade
lezzi Posted November 3, 2018 Author Posted November 3, 2018 Can you please inform me ASAP when this is fixed? I ll be purchasing the XR500 probably then
Administrators Netduma Admin Posted November 3, 2018 Administrators Posted November 3, 2018 Can’t say for sure when it will be, but please check back in with us again if you ever want an update.
lezzi Posted November 6, 2018 Author Posted November 6, 2018 Well I would really like to buy one of your routers but not until this issues has been resolved. I will check back regularly.
Administrators Netduma Admin Posted November 6, 2018 Administrators Posted November 6, 2018 9 hours ago, lezzi said: Well I would really like to buy one of your routers but not until this issues has been resolved. I will check back regularly. Ok, understood. Feel free to contact us at any time to check.
Administrators Netduma Admin Posted November 19, 2018 Administrators Posted November 19, 2018 No news yet I am afraid.
Administrators Netduma Fraser Posted December 21, 2018 Administrators Posted December 21, 2018 If you check for an upgrade on your router manually there is a new version you can download and try. I'm uncertain if it has the fix you need in but I'd recommend giving it a try.
lezzi Posted December 21, 2018 Author Posted December 21, 2018 Thx For your reply. Back then i obvously returned The Router, so i cannot test it. And before i buy it again, i want to make sure that it is working
Administrators Netduma Fraser Posted December 21, 2018 Administrators Posted December 21, 2018 No worries, that's understandable. Perhaps someone on the latest firmware can chime in regarding this issue if they had it before. I myself have not heard any news on the fix.
lezzi Posted July 16, 2019 Author Posted July 16, 2019 Hello, how is the status regarding this issue?
Administrators Netduma Alex Posted July 16, 2019 Administrators Posted July 16, 2019 There has been a hotfix firmware since last time you checked, but I don't think it's addresses your issue. Might be worth a try anyway:
benjammin1980 Posted July 22, 2019 Posted July 22, 2019 Tried the hotfix PPPoE with vlan tagging for fibre connections = no upload qos. Still not working
AI_EXREYFOX Posted July 22, 2019 Posted July 22, 2019 I have the same problem not with PPPoE but with vlan tagging. Its a shame
Administrators Netduma Alex Posted July 23, 2019 Administrators Posted July 23, 2019 Hmm very strange. As you say I think it might have something to do with the VLAN tags. I'm going to get a more expert opinion on this to see if it's a known bug and to see if we can fix it.
Bert Posted July 26, 2019 Posted July 26, 2019 It only occurs when used with VLAN tagging. When I set VLAN tags on a switch between my XR500 and fiber connection then it works no problem. Just for some reason my PS4 won't connect to online games I have not figured this out yet.
Administrators Netduma Fraser Posted July 27, 2019 Administrators Posted July 27, 2019 This sounds correct, we need to do optimisations for VLAN and QoS. Is that with it connected to the switch? Is it using automatic settings?
Bert Posted July 27, 2019 Posted July 27, 2019 It's a Netgear S8000 switch set in 802.1Q mode. With basic port based 802.1Q I will get the network up and running, get my public IP but no game connection. With Advanced mode and PVID set for my VLAN number I haven't been succesful yet. I might have to use another switch. My original setup came with 2 separate routers, of which the first contains a IP bridge with the VLAN tag on port 4 (This is 2 WAN connections coming in over 1 fiber cable). When I use that QoS works no issue as well. It's just when I let the XR500 do the actual VLAN tagging it disables QoS on upload (right where you need it LOL) It's a tradeoff really as I do seem to get slightly lower latency over the switch then over the IP bridge on the ISP's router. I am not really having congestion issues at the moment so can live without QoS but it's a core feature of this router so it should just work IMHO. A lot of folks nowadays are using fiber/PPPoE/VLAN so it's a huge drawback.
Administrators Netduma Fraser Posted July 27, 2019 Administrators Posted July 27, 2019 You might have better luck using a non managed switch. Yeah totally understand and it is something we recognise people need so we will be working to improve this.
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