Administrators Netduma Fraser Posted February 20, 2018 Administrators Share Posted February 20, 2018 If you're having an issue with the Geo-Filter page loading on the R1 this was due to a temporary issue with the cloud. Go to Settings > Miscellaneous. Assuming you have Auto & Bleeding Edge cloud already enabled then just click apply. Then try to load the Geo-Filter. If that doesn't work: Disable bleeding edge and auto cloud so you can manually select cloud servers, then select: Whitelist: 42 Game Server: 40 Map: 28. Then click apply & try to load the Geo-Filter. If you can then go back and enable Auto & Miscellaneous cloud & apply. If you still cannot load the Geo-Filter please post here. Link to comment Share on other sites More sharing options...
Dcm12 Posted February 23, 2018 Share Posted February 23, 2018 hi this issue is not so temporary with my dumar1 as ive been posting for 48 hours . just repeating myself now again 1.I CANNOT ACESS BLEEDING EDGE i have reboot , factory reset from settings misc. no joy.i have turned of upnd in settings misc. reboot.gone to router gui turned of upnd reboot ( HEY BIG ....DOG without the VDSL line in HG612 .......... just a tip m8! i have no host filterering cloud setting stuck i have flushed my dns etc . thankyou i have look later if any useful help been posted Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 23, 2018 Author Administrators Share Posted February 23, 2018 This is a separate issue even though it appears similar. Follow this guide to isolate your router: http://support.netduma.com/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-helpthen try again and set the cloud as mentioned. Link to comment Share on other sites More sharing options...
Dcm12 Posted February 23, 2018 Share Posted February 23, 2018 ok fraser thanks my lan setting is already set to 192.168.88.1 i have isolated and proceded in reboot modem r1 no luck stuck cloud but i noticed when i open a new ulr to r1 i get this image sometimes ( recently theres no point using r1 in this state as the host filtering is key . Link to comment Share on other sites More sharing options...
tyfeonas Posted February 24, 2018 Share Posted February 24, 2018 i get Error loading misc page. Please post issue at forum.netduma.com and cannot see the option to tick or un-tick the cloud options. Edit: ok i just fix it. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 24, 2018 Author Administrators Share Posted February 24, 2018 ok fraser thanks my lan setting is already set to 192.168.88.1 i have isolated and proceded in reboot modem r1 no luck stuck cloud but i noticed when i open a new ulr to r1 i get this image sometimes ( recently theres no point using r1 in this state as the host filtering is key . The guide tells you to access via 192.168.1.1 when isolated, did you do that? Link to comment Share on other sites More sharing options...
Dcm12 Posted February 24, 2018 Share Posted February 24, 2018 correct it does i negated that fact due to my modem having same address which i changed ,already but after modem reset i think it changed back to 192.168.1.1 so will have to get in there to change modem ip ,,,gui access is being very temperamental wih that . i will follow again Link to comment Share on other sites More sharing options...
raf1212 Posted February 25, 2018 Share Posted February 25, 2018 it works now, only one question is whether the new router has something to do with it, Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted February 25, 2018 Administrators Share Posted February 25, 2018 it works now, only one question is whether the new router has something to do with it, Do you mean the new XR500? If so, that had nothing to do with this temporary issue with the Cloud. They're not connected. Link to comment Share on other sites More sharing options...
Dcm12 Posted February 28, 2018 Share Posted February 28, 2018 Fraser hi. I cannot acess via ethernet / whith 192.168.1.1/ Im using auto DHCP. I also tried static assigning in range 192.168.1.100 or. Cannot gain entry with this method so cant use the dumar1 ? WIFI connects settings all as specified But still no port 2 entry What next Link to comment Share on other sites More sharing options...
Dcm12 Posted February 28, 2018 Share Posted February 28, 2018 From there navigate to “Settings > LAN”. In the "Host Address" box at the top you'll see “1”. Replace it with “88” (without the quotation marks). Your page should look like the image below. Click apply. Fraser the guid You suggests my R1 lan was 192.168.1,1 When it is .88.1. It always has been I acessed wifi and changed back to 1.1 followed the advice seperating r1 & en to port 2 i then changed back to 88.1 aplied setting, Turned of hub/ r1 turned on hub waited 1 min turned on r1. The cloud setting is still stuck I think This is stopping pppoe connecting . All settings correct in r1 Account authentication to isp comes from the router What do you think Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted March 1, 2018 Netduma Staff Share Posted March 1, 2018 From there navigate to “Settings > LAN”. In the "Host Address" box at the top you'll see “1”. Replace it with “88” (without the quotation marks). Your page should look like the image below. Click apply. Fraser the guid You suggests my R1 lan was 192.168.1,1 When it is .88.1. It always has been I acessed wifi and changed back to 1.1 followed the advice seperating r1 & en to port 2 i then changed back to 88.1 aplied setting, Turned of hub/ r1 turned on hub waited 1 min turned on r1. The cloud setting is still stuck I think This is stopping pppoe connecting . All settings correct in r1 Account authentication to isp comes from the router What do you think So you don't have Internet access on a wired connection now but through WiFi you do? Try a hard reset (unplug the Modem and the Netduma, wait 5 minutes, then plug in the Modem. Wait another minute then plug in the Netduma.) If this doesn't work you should factory reset the Netduma through Settings > Miscellaneous. Do you see a WAN IP on the Netduma device manager? Link to comment Share on other sites More sharing options...
Dcm12 Posted March 2, 2018 Share Posted March 2, 2018 ok i have had the r1 of for two days rebooted and reset factory .. enough times i have no cloud setting s on yet its stuck still i cannot use this R1 hi have had rubbish apple pc issues borrowed a windows pc now. so i can see ip configs clearly i now have pppoe established & WIFI sorted . in R1 i have a WAN MAC address in there . but is DISABLED , ok i do not have static ip wan set up is disabled .... pppoe and Vlan set from isp fine all connecting BIG BUTT the cloud setting is stuck ! im also getting failed NAT on ps4 Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted March 3, 2018 Administrators Share Posted March 3, 2018 ok i have had the r1 of for two days rebooted and reset factory .. enough times i have no cloud setting s on yet its stuck still i cannot use this R1 hi have had rubbish apple pc issues borrowed a windows pc now. so i can see ip configs clearly i now have pppoe established & WIFI sorted . in R1 i have a WAN MAC address in there . but is DISABLED , ok i do not have static ip wan set up is disabled .... pppoe and Vlan set from isp fine all connecting BIG BUTT the cloud setting is stuck ! im also getting failed NAT on ps4 For failed NAT - what is the exact status on the PS4? Make sure you have UPNP enabled and delete any port forwarding rules you set up As for the cloud setting, what do you mean by 'getting stuck'? Have you tried Fraser's settings (in the original post)? Link to comment Share on other sites More sharing options...
Dcm12 Posted March 4, 2018 Share Posted March 4, 2018 no Gaming on Netdumar1 i have upn on in upn. of in miscellaneous settings as suggest from jack. i have repeated so many times i have no port forwarding rules . I'm really pssed with this i have tried all the ABOVE i was posting about this before last week >>>>If you're having an issue with the Geo-Filter page loading on the R1 this was due to a temporary issue with the cloud. Go to Settings > Miscellaneous. Assuming you have Auto & Bleeding Edge cloud already enabled then just click apply. Then try to load the Geo-Filter. If that doesn't work: Disable bleeding edge and auto cloud so you can manually select cloud servers, then select: Whitelist: 42 Game Server: 40 Map: 28. Then click apply & try to load the Geo-Filter. If you can then go back and enable Auto & Miscellaneous cloud & apply. If you still cannot load the Geo-Filter please post here. i have not been able to use the r1 for GAMING 4 weeks . i have spent more time trying to solve problems than gaming i know you have a lot of people to see hands to shake so do we. I'm trying hard to maintain some composure in this response its worn thin now . with no results but time spent unable to game with the R1 i have no host filtering ??? i have posted all about the cloud stuck for weeks like lots of other ops.,look at my posts you said it was due to update of cloud . well that was some time back February I've run through all suggestions . If you're having an issue with the Geo-Filter page loading on the R1 this was due to a temporary issue with the cloud. Go to Settings > Miscellaneous. Assuming you have Auto & Bleeding Edge cloud already enabled then just click apply. Then try to load the Geo-Filter. If that doesn't work: Disable bleeding edge and auto cloud so you can manually select cloud servers, then select: Whitelist: 42 Game Server: 40 Map: 28. my Netdumar1 router has been out the game for 4 weeks i have followed all instructions given i mean are you are asking me to repeat my yet again ????? i find that very insulting and a fairly short sighted . i have supplied your team over the weeks all the stats needed about the r1 yet were no closer i still can't use the router software as intended ie no host filtering / bottom of miscellaneous page no cloud settings just buffering so i cannot follow your fix guid no cloud settings / reset no difference . no other devices attached but me . Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 4, 2018 Author Administrators Share Posted March 4, 2018 The cloud issue was the beginning of last week, it hasn't been weeks. Please post in the 1 on 1 request section with days/times you're available next week and I can take a look. Link to comment Share on other sites More sharing options...
VIPER51 Posted March 19, 2018 Share Posted March 19, 2018 If you're having an issue with the Geo-Filter page loading on the R1 this was due to a temporary issue with the cloud. Go to Settings > Miscellaneous. Assuming you have Auto & Bleeding Edge cloud already enabled then just click apply. Then try to load the Geo-Filter. If that doesn't work: Disable bleeding edge and auto cloud so you can manually select cloud servers, then select: Whitelist: 42 Game Server: 40 Map: 28. Then click apply & try to load the Geo-Filter. If you can then go back and enable Auto & Miscellaneous cloud & apply. If you still cannot load the Geo-Filter please post here. Bleeding edge cloud, checked. Enable auto cloud, not. Whitelist, 42. Game server, 40. Map, 28. Did a internet diagnose, can up exceptional all down the line. Can I leave this as is? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted March 19, 2018 Netduma Staff Share Posted March 19, 2018 You could, though I'd recommend enabling Auto-Cloud rather than still using the cloud numbers. You'll get the very latest version anyway since Bleeding Edge is ticked Link to comment Share on other sites More sharing options...
VIPER51 Posted March 19, 2018 Share Posted March 19, 2018 You could, though I'd recommend enabling Auto-Cloud rather than still using the cloud numbers. You'll get the very latest version anyway since Bleeding Edge is ticked ok thanks. Is Fraser not taking any messages because of the Knighthawk issue? Link to comment Share on other sites More sharing options...
seanc683 Posted June 4, 2018 Share Posted June 4, 2018 Iv lost full access to gui duma wont restore to default using both methods.i changed to static ip on wan and now can only acsess other router through 192.168.1.1 but all devices are connected to duma but cannot access gui on duma only the other router internets active but just cannot seem to get it back onto 192.168.88.1.when i disconnect duma an router it lets me access 192.168.88.1 an so on but with no avail to duma os i only want to reset it to default firmware is current release some one help please.... Link to comment Share on other sites More sharing options...
Blameless Posted June 10, 2018 Share Posted June 10, 2018 What's is going on with my geo filter it's not blocking other players from outside my radius&server? Never mind I had it at spectating mode Link to comment Share on other sites More sharing options...
KnoTTsSoNasTY Posted August 5, 2018 Share Posted August 5, 2018 Hey everyone. Thanks for the help. Once i manually put in the cloud settings numbers and disabled auto it worked. I went back and enabled auto and bleeding and clicked apply and everything is great. I have the R1 in case someone needs to know. Hopefully this helps out. Thanks again to all and Fraser for the help. Link to comment Share on other sites More sharing options...
ZEDZER0 Posted August 30, 2018 Share Posted August 30, 2018 Hi I currently have no access to the Geo Filter, all othe pages in the UI will open fine, but slow to respond. I have tried the suggested fix with the cloud settings but still unable to get it to load. Anything suggestion as what to try next. Thanks Link to comment Share on other sites More sharing options...
Tripod Posted September 17, 2018 Share Posted September 17, 2018 I'm just having an issue tonight which seems odd, I went and loaded my profile for Destiny 2, went to the host filtering page and where my PC is always listed in the 1st of 4 services, there's nothing. If I click "select service" it brings up a box with "select device" but there is no devices to choose from. I am then unable to press "next" or even close the pop up dialog, I have to refresh the page, and there is no service listed. This isn't restricted to a certain profile, even on general gaming or non gaming my PC is unlisted in host filtering, I've reset the router several times, rebooted the PC, turned off the router for 5 mins, nothing seems to work. Like Internet is fine but I obviously can't use the geo filter as there is no service to select. Any advice? Link to comment Share on other sites More sharing options...
pollutionblues Posted September 17, 2018 Share Posted September 17, 2018 29 minutes ago, MaltedMilkhouse said: I'm just having an issue tonight which seems odd, I went and loaded my profile for Destiny 2, went to the host filtering page and where my PC is always listed in the 1st of 4 services, there's nothing. If I click "select service" it brings up a box with "select device" but there is no devices to choose from. I am then unable to press "next" or even close the pop up dialog, I have to refresh the page, and there is no service listed. This isn't restricted to a certain profile, even on general gaming or non gaming my PC is unlisted in host filtering, I've reset the router several times, rebooted the PC, turned off the router for 5 mins, nothing seems to work. Like Internet is fine but I obviously can't use the geo filter as there is no service to select. Any advice? Sounds like a rare bug that occasionally happens with profiles. Factory reset from settings > miscellaneous, add your device to the geofilter then apply the profile. This should fix your issue. If it doesn’t, create a new thread and we’ll support you there. Link to comment Share on other sites More sharing options...
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