Mobel

I have two PC's hardwired to the XR500 aswell as a Xbox series X and non of them are showing up as prioritizing traffic in QOS. I have tried just switching on the standard classified games and i have tried adding the device and creating a rule but nothing is been detected. The PC's mainly play Fornite, minecraft and Fifa and the xbox is Call of Duty. Im on the latest firmware (V2.3.2.134-dumaos33-rc14) and tried a factory reset aswell as redownloading the firmware but not having much luck....
I have had it working in the past and a little unsure when it stopped working, can anyone give some pointers as to where i might be going wrong? Thanks

I think I've mentioned this to you before but the individual services like Valorant etc was done for PC gaming, for consoles it was always that you should add it with the Games Console service. I get it once worked like that but it wasn't intended. It will prioritize the game just as well using the Games Console service. I'll talk to Alex and get his take on it also.

Hi Alex,
I have noticed this problem ever since last summer around May, June as I had not been freqeuntly on this site where the XR700 is located, I was then more busy with the R3 😁
So I have to resync cloud on Device manager as always and wait a minute or two.
I will try it in an hour when I am there and let you know i may perform a factory reset as well if it doesnt work after flushing the cloud.
I will let you know if it works or not.
Thank you and cheers 

I will bump him again regarding this

Thanks for the updated report, Alex will be deep in cloud stuff now so hopefully he can sort this pretty easily

Hi Fraser,
Thank you that you will look into it guys,
Ye I hope so, been 2 months now so I thought let me throw a reminder to you guys.
If just things could revert to how it had been working always that would be perfect

I hope so because it was always working good, wondering what changed that led so we cant use a manual traffic prio rule with PlayStation anymore.
Because thats the purpose that we can only prioritize the ports that affect the actual gameplay and nothing else that is not important.

Hi everyone! I'm Justas (or Eustace, in English). I wanted to take a moment to introduce myself. It's been almost a year since I joined the marketing team, and I'm proud to be a part of the Netduma army 😁 I have been hard at work ever since, helping with the R3 launch campaigns/activities. I'm thoroughly enjoying my time here and love the amazing people and positive work environment.
As a small gaming company based in Cambridge, we understand first-hand the importance of a reliable internet connection for competitive gaming. Many of our team members are active gamers themselves. This helps us to understand the challenges gamers face and we are dedicated to developing products that make your gaming experience better 🤩
The team has been busy working on exciting projects, and I can't wait to share more details with you in the fourth quarter of 2024 🤫
Do not forget - We at Netduma value your feedback. While you may not see immediate results, we're committed to continuously improving our products and striving to be the best in the industry. 
If you have any suggestions for what you'd like to see from Netduma please share your ideas in the comments below.

Regards,
Justas ☺️  

@Netduma Alex 
I was not saying it correct on the XR700 the traffic prio NEVER works for Valorant (not in-game, not in a match)
What I described was with the R3.
Hope Alex can push the latest cloud update to the XR700 🤞

It will depend on the captures and what we find in them, it may be for some games that the patterns are the same in the pre-game lobby as when you're in the game and others it may be different, in the cases where it will be different it will only prioritize when you're actually playing which is ideal really, no need to prioritize the lobby.

I'll chase him thanks for the prompt

Wasn't that boring but a 0-0, i think both teams are happy with that 1 point

hi Samuel here are 2 captures from NOS,they were captured while watching the live stream.
 
 
NOS EC24 Capture.pcapng NOS EC24 Capture 2.pcapng

I am gaming on a PlayStation 5, also if Alex doesnt have the PS5 Valorant beta I still have 1 beta code left for him if he needs it to do a capture of the gameplay 😁

hi Samuel here are 2 captures from NOS,they were captured while watching the live stream.
 
 
NOS EC24 Capture.pcapng NOS EC24 Capture 2.pcapng

I am gaming on a PlayStation 5, also if Alex doesnt have the PS5 Valorant beta I still have 1 beta code left for him if he needs it to do a capture of the gameplay 😁

@Netduma Samuel
Hi.
I have sent a DM with wireshark logs as requested. Applies to Poland. If there is anything else needed I will be happy to help.
BTW Hello everyone - my first post.

So, presumably this was due to the change from PC to Playstation, but even just in the main menu after loading up, I now can see some entries on the map which is great.
Hopefully it'll work like this going forward.

Any rhyme or reason behind this working as Playstation and not PC?
Or any drawbacks?

Also, thanks again @Mobelfor the suggestion.

Hi all, thank you for all the feedback so far, it's really helpful, the team are working hard on fixes for the next update. I'm going to close this topic as it is really hard for me to effectively support so many different people in one topic. If you have any issues or questions please do make a new topic and I'll be able to support you there much better.

How far away is the server you're connecting to? It's possible they've either blocked the VPN IPs or you're hitting a ping limit.
I think it's more using DPI actually

Any Traffic Prioritization rules enabled active or not can impact those tests, that's why we always recommend disabling them completely, it's just due to the way those tests work

What is the frustration about the upcoming firmware update with everybody 🤷‍♂️
Be glad that you guys have a team that is informing you guys about approximately when the update is coming, other company's won't even discuss when or how long it will take for the next update.

What is the frustration about the upcoming firmware update with everybody 🤷‍♂️
Be glad that you guys have a team that is informing you guys about approximately when the update is coming, other company's won't even discuss when or how long it will take for the next update.

And yet here you are still 😃
The R3 is a mighty leap forward compared to the R2 and also the initial Netduma R1. I currently own an XR500, 700, 1000, Netduma R1, 2 and 3 and even with the current issues the R3 out preforms all of them easily. The firmware will be released when its released coming in here with negative comments and talking about refunds isn't going to make them release it any  quicker.
I'm glad they're making sure the firmware is as great as it can be before its officially released. I'm sure if they released smaller updates most people would still complain and say just fix everything in one big update. Steady Ping and Geo Latency and Duma OS 4 are all new features so you'd expert the od bug here or there.
I'm sure when the new firmware is released it will be well worth the wait and everyone will enjoy it 😃

What is the frustration about the upcoming firmware update with everybody 🤷‍♂️
Be glad that you guys have a team that is informing you guys about approximately when the update is coming, other company's won't even discuss when or how long it will take for the next update.