Netduma Fraser

We're really busy at the moment on the run up to Xmas, we will check your routers as soon as we can.

Yes we'll have an update available very soon

I don't understand, what is your question?

You need to clear the browser cache/cookies in order to access the interface

It won't be upgraded for you, you'll be told when the fix has been applied and then you're able to manually update it yourself

Shouldn't be too long, will get to you next week during office hours

It'll be whatever you had it set to before, if that doesn't work factory reset using the button in the back and then it'll be admin / password

Some ISPs close ports so I'd recommend contacting them and see if they can open port 7777

The best option is to get the lowest ping to the server that you can which it sounds like you are doing if you have 20ms. Alternatively you could try forcing servers further away and see if they play any better, some people swear by it

Yes do a factory reset and try again please

Thats not too bad actually, only a few mini spikes but no more than ~5ms so wouldn't have much of an affect. Looks good!

You should receive an email soon. @Netduma Admin

Fantastic, well done on finding the cause. We'll do the fix as soon as we can. @Netduma Admin

The port to be opened is 7777. Make sure you haven't forwarded this port to any device. Also looks like you're on IPv6, will need to PM Netduma Admin with your public IPv4 address.

We will post back here when we have sent the fix so you can upgrade manually

Ahh in that case please see if you receive an email tomorrow

You should have gotten an email please check your spam/junk folders

Great thank you, not sure when we'll next be able to check as quite a few things going on at the moment but will check as soon as we can!

We could not access your router. Please ensure the R1 WAN IP is in the DMZ of your ISP hub, UPnP & Port forwarding is disabled on your ISP hub and that remote access is ticked on the R1 in settings > miscellaneous.

Will check for you tomorrow

You're good to go. Please do not reboot before upgrading.

Would be best if you could call the ISP and see if they will allow that port, otherwise the alternative could potentially brick the router.

We can check this on Monday and will let you know

We could not access your router. Please ensure the R1 WAN IP is in the DMZ of your ISP hub, UPnP & Port forwarding is disabled on your ISP hub and that remote access is ticked on the R1 in settings > miscellaneous.

We could not access your router. Please ensure the R1 WAN IP is in the DMZ of your ISP hub, UPnP & Port forwarding is disabled on your ISP hub and that remote access is ticked on the R1 in settings > miscellaneous. You're good to go. Please do not reboot before upgrading. You're good to go. Please do not reboot before upgrading.