Netduma Fraser

Okay thank you, we won't be able to check until 10-6pm GMT during the week. Interesting, do you have the R1 in the 4G router's DMZ? Are you able to put the 4G router in modem mode?

Everyone but second paragraph specific to henris

I've chased the team again to check this. As we're admins we see the IP attached to your post. If you could post from home that'd be really helpful so we can check the right one. It sounds like your DHCP server is not configured properly, have you changed its settings?

I'm not sure on that, when they check again if it doesn't work they should provide some more information on next steps

Thanks, hopefully they'll check again soon. Also it's not a good idea to reveal your public IP so no need to provide screenshots etc

Your IP has been changing a bit, don't do the test on a phone as it may be using the cellular network. Do so on a PC so you can double check the ports and we get the correct IP.

No worries, we'll get an email over to you, likely tomorrow!

Hey, welcome to the forum! To bridge you should be bridging it to the Netduma's WAN IP (this is the IP the TP-Link has given it) so you can find it on the TP Link and in the Netduma's Device Manager. You should NOT be using the 192.168.88.1 IP as it won't work. If Bridge mode still doesn't work then I would put the R1 (using same IP) into the TP Link DMZ. Please also make sure you have remote support enabled in the R1's Miscellaneous settings.

Hopefully before then!

We're really busy at the moment on the run up to Xmas, we will check your routers as soon as we can.

Yes we'll have an update available very soon

I don't understand, what is your question?

You need to clear the browser cache/cookies in order to access the interface

It won't be upgraded for you, you'll be told when the fix has been applied and then you're able to manually update it yourself

Shouldn't be too long, will get to you next week during office hours

It'll be whatever you had it set to before, if that doesn't work factory reset using the button in the back and then it'll be admin / password

Some ISPs close ports so I'd recommend contacting them and see if they can open port 7777

The best option is to get the lowest ping to the server that you can which it sounds like you are doing if you have 20ms. Alternatively you could try forcing servers further away and see if they play any better, some people swear by it

Yes do a factory reset and try again please

Thats not too bad actually, only a few mini spikes but no more than ~5ms so wouldn't have much of an affect. Looks good!

You should receive an email soon. @Netduma Admin

Fantastic, well done on finding the cause. We'll do the fix as soon as we can. @Netduma Admin

The port to be opened is 7777. Make sure you haven't forwarded this port to any device. Also looks like you're on IPv6, will need to PM Netduma Admin with your public IPv4 address.

We will post back here when we have sent the fix so you can upgrade manually

Ahh in that case please see if you receive an email tomorrow