Netduma Fraser

Ahh so you did an actual Traffic Controller rule and allowed ALL traffic to the console I presume? Yes that would create a conflict, it's also not necessary to do that rule, it doesn't create any sort of priority, that is what Traffic Prioritization on the QoS page is for. Well done for resolving the issue.

Do this again: Quit the application/game/client/turn off console completely Remove device from the Geo-Filter Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up console then application/game/client Then see if it works.

The WAN Setup is fine, did changing that option give you an Open NAT? What is the Samsung device that you have added to the Geo-Filter - the PS5? Also there would just be one server in that radius and it doesn't always seem to be available so you will struggle to find a game.

Can you provide a screenshot of the entire Geo-Filter page please?

Where are you checking the NAT? Set it to Open in WAN Settings

It applies to the entire device, no ports are needed

The console will add automatically and be greyed out, it will apply to the whole device so you don't have to add ports

Could you disable the VPN and see if you're able to get games more easily please?

You have Ping Assist set to 45ms so that will allow other servers, set that to 0 and try again

If you could do a screenshot we can double check everything. You can use Ping Heatmap to influence your Geo-Filter settings, it's what a lot of people do. You don't need to synchronize every time.

You don't need to untick all the options, in fact Strict Mode should be enabled, with it disabled that would explain why you're finding more servers outside your radius

No need to deselect that. As above NAT Type 2 is open, also if you're going to use a VPN you may have NAT issues, it's very unlikely to be Open then

That version doesn't have a fix for PPPoE and QoS, the next version which has more of our changes should allow that to work correctly. The modem you have looks like a pure modem so you won't be able to have that handle PPPoE, do you have another router you could use to handle it instead of the XR?

Would expect to see higher than that generally, depends what you're doing, are you seeing any issues along side this?

It's worth noting that bufferbloat occurs when your network is saturated, with your speeds and with QoS enabled this wouldn't happen, especially if you're just gaming, in which case you would not experience spikes like that in game. Traffic Prioritization can also interfere with that test. Best bet is to use PingPlotter, according to this guide, while downloading (specifically this, HD videos will not saturate your connection due to your speeds) http://support.netduma.com/support/solutions/articles/16000074717-how-to-test-your-internet-ping and experiment with the percentages to find what keeps the ping as low/stable as possible on the bottom graph.

I can reproduce this so I'll pass it onto the team to fix, if you're playing on that server the Geo-Filter should give you your live ping to it

I suspect you've been doing a lot of streaming/downloading or some other high bandwidth application which would account for the received packets being a lot higher than transmitted

When you click on the server it should open a panel underneath the main panel showing the IP and ping, you may need to scroll down, does this appear?

On PingPlotter the main thing to focus on is the bottom graph and you're not receiving packet loss there and your connection is quite stable!

They're independent features, unprioritized packets don't mean the same thing on both. Your connection has a little bit of packet loss, which is why you're seeing unprioritized packets on the System Information page. Your unprioritized packets represent 0.01% of your total received packets so it is nothing really, you would not notice any difference with that, it is within normal parameters so you can safely ignore it. As to why others see 0 it just depends on their ISP etc.

Although the number seems big, in comparison to received packets it is a very minute percentage and therefore within normal parameters so nothing to worry about

Hey, welcome to the forum! In theory yes but their implementation prevents you searching if a server is blocked so it may not work. It's something we will continue to try and look at, there are a few things we're looking at specifically but it will take time, it may not even work.

Are you referring to Traffic Prioritization? If so that is quite normal, unprioritized packets is your normal traffic isn't covered by your Traffic Prioritization rule e.g. web browsing, downloading, streaming etc so absolutely nothing to worry about.

@TigerSSorry to hear about the fees, unfortunately customs fees aren't something we can control. It was likely opened by customs to check the contents, we always package it so you'll be the first to open it. The power supply requires a fixed voltage but accepts a varied current so you're absolutely fine to use it. Yes the vents are on the underside so it's not advised to put it on a carpet but you can put it on a table for example. That is the version it comes with and you were right to upgrade and reset on the latest!

It's likely PPPoE, can the ISP modem/router handle this instead of the XR? If so does QoS then work correctly?