Netduma Fraser

Je vais vérifier auprès de l'équipe et je vous répondrai. Je ne savais pas qu'il n'était pas disponible. S'agit-il de l'App Store iOS ou du Google Play Store ?

Hoy es feriado nacional en el Reino Unido, así que Alex no está, así que no puedo verificar el estado de esto, pero le dejaré un mensaje.

Generally better to play on servers as they have more stability. If you're seeing peers on the Geo-Filter it is possible they're servers but just misclassified as peers. Depending on the game you're playing it will only use servers.

Factory reset keeps the current firmware, hold the reset button for 30 seconds, then wait 2 minutes before accessing the interface

Could you reset Bandwidth Allocation, then see if you get closer to your expected speeds with just IPv4 please?

Can you provide a screenshot of your QoS page please?

Are you definitely on the RC14 version? It doesn't look like you've factory reset which I would recommend as it's a big change, you should then be able to access properly.

Are you using anything else like PPPoE or VLAN at all?

Have you set Congestion Control to Always as it doesn't appear to be throttling the speed at all.

Basically, ping a local website, do the downloads, look at the ping graph underneath, when the ping goes up apply Congestion Control, keep reducing the percentages until you get to the ping you started with without the downloads

You're very welcome, glad it worked!

Next time try from the top right for a reset and see if that works better. Great to hear the original issue is resolved though!

If you reset via the button you'll need to hold it for 30 seconds, otherwise it will just reboot. On the interface was that using the 3 dots top right or in settings?

Creo que se perdió en la traducción: Alex tiene mucho trabajo en la nube que está haciendo, como lograr soporte para juegos completos, por lo que probablemente no se le haya dado prioridad, pero se lo recordaré.

Avez-vous une liste d'adresses IP que vous bloquez essentiellement ?

Did you try the static IP route at all?

Ah I can see how that would be a frustrating process, I'm not sure if there is much we can do to improve it but I will speak to the team about it

You should still see devices connected to the AP on the Device Manager as though they were connected to the XR, they may appear offline but should still work with QoS

They should be named when they connect back, best way to avoid it overall is to give them reserved IPs in LAN > DHCP

Really depends on your routing/location but I'd say that's okay, I have 2 different connections in the same location with different providers, one has 9 hops with 4ms ping avg and the other 7 hops overall with 13ms avg

It's probably that they've ceased support for config files specifically but they may still provide them, if not easy to cancel and try another one like Nord

Yes you will need to do that, you will need to contact them, I think they've removed it from public view for some reason

You can delete all offline devices from the Device Manager menu icon, if they reconnect then they'll just reappear but in your scenario looks like a lot are unused

Great to hear that resolved it, in the meantime PPPoE/QoS/speeds is something we're looking into. As above if you're able to have your ISP modem/router or switch to a modem/router combo that would do the trick, any should work just fine.

Let us know how you get on but the quantity of devices shouldn't negatively impact it. It's probably the DHCP issue, though the workaround probably isn't something you want to do 40 times but if you want to try then in LAN Setting, set the DHCP range to start at .100, then assign reserved IP addresses to devices between .2 & .99 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if that stops the disconnects.