Netduma Fraser

Nothing was in the logs unfortunately that pointed at the issue so will require more investigation

The auto update is a Netgear feature so only they can push that through, not sure why they haven't done it. The link above is the legitimate firmware and it's perfectly safe to update that way. With each update it gets more stable but there aren't any specific changes from us in that one but I would suggest upgrading followed by a factory reset for the cleanest install possible and it should work.

This option above the button: Are you using it the HybridVPN?

Hello, welcome to the forum! I've double checked with the team, the only way we could see this working is if you use the "Use Upstream DNS' option, otherwise there are just not any other options for DNS available

Close the interface tab, unplug the router from power for 10 minutes, plug in, then wait 4 minutes then attempt access, does it load correctly then?

Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, close the interface, wait 4 minutes before accessing and see if it works then please.

Yes you can, should just be plug and play - you may need to reboot that modem then the R2 after a few minutes if you run into trouble. Otherwise update the bandwidth speeds and you're good to go.

Could we get your email please? Then we can keep you updated over email.

Could we get your email please? Then we can keep you updated over email.

I would put the speeds you're actually receiving from the modem

You have to look online at their respective websites or some people may have worked it out but there is no specific way to find out using the router

Some of those programs may be listed but otherwise no unless you know the specific ports they're using

It looks like you may have HybridVPN active - do you have the option to block internet if this disconnects enabled?

In LAN Settings, set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if that stops the disconnects. If not disable DHCP entirely then see if it stops please.

Factory reset using the button in the back as it is a big jump, wait 4 minutes then access and you should be able to complete it.

Great thanks, will pass that on. No that's normal, shouldn't be causing a problem.

We should be able to get that sorted, if you get the log from when you attempt access to these services it may have some extra info we can use to resolve it.

I'd suggest upgrading to the beta, it should be more stable for you: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/

Remove then save and it should be removed

We can take a look at that, it's unlikely to be a widespread QoS issue though otherwise we'd have heard about it by now

If you disable DHCP entirely does that resolve it at all? If it's a DHCP issue that would be something for Netgear to resolve and my hopes would not be high for a hotfix to be honest.

It is most likely the Geo-Filter but as you are already aware adding them to your allow list would be the solution, does that not help? That is something that has been suggested before so we'll take a look!

Ahh I see, it's not possible to change the LAN MAC and getting around a ban isn't something we would help with either

Have a look at this guide: https://support.netduma.com/en/support/solutions/articles/16000076587-dumaos-optimal-settings-guide-open-nat if that doesn't work let us know what you tried and where you're checking the NAT Status.

If you want to change the WAN MAC address what you did is correct, this will reflect on the ISP modem/router. You can't change the MAC address of the router for LAN though. What's the use case? Maybe I can provide an alternate suggestion.