Netduma Fraser

I'm not trying to fob it off as that doesn't help anyone, I'd just have to come back and reply again, I'm dealing with a lot of questions at the moment and so I may misread things at times. So it's Sky Hub > R3 now right? If so reboot the Sky hub, wait 2 minutes, then reboot the R3, wait 2 minutes then check. Sounds simple but sometimes that's all it takes.

Nothing specifically other than ensuring the upstream modem/router is setup to use the R3 in DMZ or modem/bridge mode

It's not always providing results at the moment, we're looking into it currently to make it more reliable

That's what the test does yes, if it's staying at 100% that's what it thinks is best and would change the values for you

There aren't any settings available for the USB currently, it would just provide power for the moment, I'll make a request for that functionality

È quello che sarebbe stato il tuo ping quando la tua connessione è completamente utilizzata, tutta la tua velocità di banda è utilizzata. Ora, con Ping Optimizer, nello stesso scenario, il ping sarebbe solo di 27ms.

Great to hear that! I'd leave it in this configuration for now while its working and enjoy having a look at the features and try gaming with it! If you're looking for some extra insight one of our beta users made a setup guide:

Forcing specific servers can make the search longer and if you're forcing a server it's best to set Ping Assist to 0

Okay thank you, I will make sure to let the team know about that. Yes that's correct! Great to hear you're having a good experience generally. Haha thank you, likely will do some on Xmas day and have the rest of the day off. People will be getting it as a gift I suspect so may need help!

You can see them in Ping Optimizer > Advanced and can change them from there manually. They will take affect immediately, they're not tied to being in a game

No and no unfortunately, both have been requested so may be implemented at a later date

Dice lì che il tuo ping era di 133ms e con Ping Optimizer è sceso a 27, quindi finché permetti di modificare le impostazioni, la tua connessione sarà ottimizzata.

Okay great, it'll just be a misreading caused by the Geo-Filter then, you can re-enable and ignore it as you'll have an open NAT. It's likely then that it is using other places to serve ads that may not be in our list. Have a look online for some Adblock lists and then add them to Adblocker and if they're covered they should then be blocked

Uninstall the app, reinstall it and then it'll work

For the app, uninstall it then reinstall it and it will work. For Ping Optimizer is may sometimes fail but try it 3 times does it work then? We're looking into it to make it more reliable

Good to know about switching to console, has that made it work every time now?

I've sent you a private message

Have you made any changes to settings at all? If you disable Adblocker does it work then?

Ah that's great to hear, well done for getting it sorted and thanks for the update!

I replied in your topic

È un problema su cui stiamo attualmente lavorando e dovremmo apportare presto dei miglioramenti. Se riavvii il router, funziona meglio dopo?

Could you disable Geo-Latency from the Geo-Filter settings (3 dots top right of the interface) and reboot the router then see if it works better please?

Great to hear, thank you for the update!

I have sent you a private message with the solution

Thank you for the detailed report on what you did with the WiFi, it is invaluable feedback that I've passed directly onto the team to take a look at. They may be in touch to have you try certain things or to gather more information.