Netduma Fraser

Use the simple mode instead of polygon, does that work better then?

It's not something you could try as would require specific credentials/values, if you don't know then it's likely you don't need it. Are you able to reboot the box on the wall? If so reboot it, wait 2 minutes, reboot the R3, wait 4 minutes then see if you get internet through it

Don't use the built in speed test, use speedtest.net, do you see the same reduced speeds?

Could you connect the Asus to your modem then connect the R3 to the Asus, do you get the same problem then?

Are you testing on the router speed test or speedtest.net? Is speed test bypass enabled? What kind of network traffic is there over those days? The more information the better as we can more closely try to reproduce it then.

We're looking into all issues and working to get them resolved as quickly as possible but we're not going to rush out firmware that could potentially bring more issues

Thank you, I'll pass it on to be removed

Try this: Quit the application/game/client completely including from the System Tray Remove device from the Geo-Filter Give PC PlayStation Device Type in the Device Manager (if on PC) - change the icon Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works.

Do you know if your require PPPoE/VLAN in order to get a connection?

Are you saying if you manually resync the cloud that you can reproduce this issue? That's likely to be something else, are you using PPPoE?

Okay thank you, I'll pass it onto the team to have a look at what is happening

On that mobile interface if you go to Network Activity and the settings there you should be able to show router traffic, if you have that does it then show the usage you're missing?

Could you copy/paste the ID of the 119ms server here please? Hard to make out fully in the photo. Also resync the Geo-Filter cloud just in case we have already removed it.

No worries, you're very welcome!

We're not giving out any ETAs but we're working on it, we're not going to rush anything out if it's not ready

Are you seeing the same 119 ping in game when this server appears or is it the ping of the server within your radius?

Did you enter your expected speeds in bandwidth settings? Are ALL devices connected to the XR or are some connected to your ISP modem/router?

That all looks fine, when it happens could you get the log please?

What weren't you able to complete from the steps? Glad it's working now

Set a static IP on the PC with the following details IP address: 192.168.77.100 Subnet Mask: 255.255.255.0 Default gateway: 192.168.77.1 DNS: 192.168.77.1 If you're not sure how to do this, you can check this guide: https://kb.netgear.com/27476/How-do-I-set-a-static-IP-address-in-Windows then try accessing 192.168.77.1 please and see if it works.Set a static IP on the PC with the following details

Okay specific times to help me narrow it down in the log?

It's not available for the R2 yet, when it is available we'll let people know

It sounds most likely to be the ethernet cable connecting the router to your modem, if you swap it out for a new cable do you see the same behavior?

It says ping method traced rather than direct so it's likely what I mentioned. If you do tracert 206.217.203.170 in command prompt, do you get similar results?

I should still be on then yes