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Netduma Fraser

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Everything posted by Netduma Fraser

  1. Netduma Fraser
    It's already on the Geo, QoS & Ping Heatmap
  2. Netduma Fraser
    I'd suggest making a separate topic for the R3 and we can troubleshoot there. For this one, access via 192.168.1.1 instead, does that work?
  3. Netduma Fraser
    IPv6 is disabled by default on this version but it shouldn't cause that kind of issue. How were you able to get access in the end? Are you turning the R3 off regularly for example at night? If so that's potentially why, routers are designed to be low power and always on and depending on your modem the boot order can be important to get internet.
  4. Netduma Fraser
    Just to clarify, you're saying that Steady Ping does not stabilize your games when the PS is set as a console in the Device Manager/added as a console to Geo, only when set/added as a PC? What game is it you're playing and how do you then add it to the Geo?
  5. Netduma Fraser
    In that firmware though we have specifically made improvements to the Geo-Filter which may help with the situation you're having here
  6. Netduma Fraser
    Try this: Quit the application/game/client completely Remove device from the Geo-Filter Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Then see if it works better.
  7. Netduma Fraser
    What is the model of the modem/router the R3 is connected to? Is that in bridge mode?
  8. Netduma Fraser
    It's not being reserved for anything specifically, but yes by having it set aside so no devices can use it, it means that bufferbloat can't happen as your connection can't be saturated. No Traffic Prioritization just prioritizes devices, it can't prevent bufferbloat, you have to use CC for that. What is the model of the modem/router the R2 is connected to and how have you set that to ensure all traffic flows to the R2? E.g. R2 in its DMZ, modem/bridge mode. Are ALL devices connected to the R2? What speeds do you pay for/expect? Have you entered these into the R2?
  9. Netduma Fraser
    It's not a different ratio, it's based on DPI and prioritizes whatever it detects, either the game is using more upload in that instance or it's not detecting everything at that time so we'd need to update what it classifies
  10. Netduma Fraser
    Okay so it'll be that particular server that is under load, otherwise if it was anything on your side the Geo-Filter would reflect the same spike. In that scenario add the server to the deny list and force another server.
  11. Netduma Fraser
    When this happens check the Geo-Filter ping, are you seeing the same spike in latency at all?
  12. Netduma Fraser
    It's less needed but I'd still advise it, you never know when an update may happen, plus you have so much bandwidth and gaming uses 1Mbps or less generally that you're not losing out by doing so.
  13. Netduma Fraser
    We don't have an ETA and we're not sure yet if it will be possible to do so or not. We'll add it back so it can be used with Steady Ping/so you can ping and see servers in the meantime.
  14. Netduma Fraser
    Yep Games Console - Normal (WAN)
  15. Netduma Fraser
    You won't get internet until you're able to complete the setup wizard. While connected to the router via a wired Windows PC, open command prompt, type ipconfig press enter and then post a screenshot of the results here please.
  16. Netduma Fraser
    They should actually show up but they may appear as offline on the Device Manager but you can still add them to Geo/SmartBOOST and they'll apply
  17. Netduma Fraser
    How did you do the reset? What do you see when trying to access? Can you access via the mobile app?
  18. Netduma Fraser
    Do a factory reset as it's a big change in firmware, I'm also sure this was already fixed on that version
  19. Netduma Fraser
    It's not available yet. You can get an idea of what it will include from this post https://forum.netduma.com/topic/51612-new-xr700-beta-firmware-33363/
  20. Netduma Fraser
    I don't think that's possible currently, it's like YouTube which we also can't block, the ads are served on the same URL as the video/stream which makes it very hard to block on the network side. It is something we're looking into to see if it is possible though.
  21. Netduma Fraser
    Please do the above as a workaround, we'll be testing it on PC and put out a cloud update to rectify it as soon as we're able to.
  22. Netduma Fraser
    Glad to hear that worked! How often is it happening exactly? What firmware version are you on currently?
  23. Netduma Fraser
    Check the IP on the PC itself and then check the device you think it is on the Device Manager, do the IPs match? How have you added the device to the Geo-Filter?
  24. Netduma Fraser
    Disable that option and add your device manually to Traffic Prioritization and see if you get a better experience that way.
  25. Netduma Fraser
    Cancel it, reboot the router, wait 4 minutes before accessing then try again
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