Netduma Fraser

Fair enough, thanks for the explanation!

It's the only firmware for the XR that will start with 3.3 for the version number

All you need to do in that instance is do a speed test elsewhere and then enter your correct speeds into the router - I know it's not automatic but it doesn't prevent you using the feature. XDefiant cannot be filtered at all at the moment so there isn't much need to have it added. I get your points but our hands are tied at the moment while we wait for NG.

We don't add servers to the Geo-Filter - the Geo-Filter makes connections to what is available, if you cover that area you can connect to it.

Adding a server to heatmap doesn't affect your ability to connect. If a server is available you can connect to it on the Geo-Filter

No worries at all, thanks and you!

That's not my domain but we can't give out contact information that isn't public

I think we tried before but as it could be done with a server browser there wasn't much need - is it more matchmaking now than server browser? I can have the team check again

Any is fine, I usually say PlayStation out of habit. Yes that's correct, on the R3 it'll just add - that manual filter option is on the R2.

I'll chase Alex to add it to heatmap

I'll chase Alex to add it to heatmap but it's not required for you to be able to play on that server with the Geo-Filter

It shouldn't do it by that much but perhaps it was using expert mode at the time which can increase it a lot. It's disabled by default in firmwares going forward due to people getting a higher ping and not understanding why.

Unblock that server, it may be required for online play which is why you can't connect without it. I'm sure we've tested BF in the past though and it's not very easily filterable.

That's great to hear, thanks for the update!

Give it a factory reset and try again please, sometimes that is needed

Did you do so while you were still on the game? If so you'll need to restart your device then try again

Ping Assist needs to be set to 0

By it's very nature it increases the ping to provide more stability

Sorry for the delayed response, I've given you early access here: https://forum.netduma.com/forum/151-netduma-r3-early-access/ where we've just posted a new firmware, could you try this and see if you notice a difference please?

Very bizarre, any luck when disabling that option?

Switch it to Always and see if it helps

There is a more up to date version here: https://forum.netduma.com/topic/56107-new-r3-firmware-40236/ that I'd recommend you upgrade to as it may help. Copy the WAN IP on the R3 WAN page then enter that into your ISP router DMZ setting. Set Congestion Control to 70% for download and upload and using the Always mode and see if it's better after all those changes.

What percentages are you using for Congestion Control and what mode is it on?

That's slightly different, we're still looking into that, it seems a lot less common on the latest firmware but if when it happens you could record it using https://jam.dev that would be really helpful. Unplug it from the modem so just your PC and power are connected then do it again, what do you get? Try accessing as well at this time.

What firmware version are you on currently? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode. What speeds do you pay for/receive and have you entered those into the router? How do you have Congestion Control set? Do you still have access to the interface when it happens?