At a complete loss

[l2eactionz]

Hello I've done so much testing now and I'm at a complete loss.

Before any tech savvy people pop up and say anything regarding time of day or back ground activities or what's on and off also no comments refering to speed tests being inaccurate because quite frankly its nullified please read before posting.

I have the r3 set up with EVERYTHING DISABLED YES EVERYTHING smartboost is disabled via the drop down menu setting where you disable it.

Speed test page I have manually entered the speeds back to 1gb up and down.

Geo filter does not have any clients added and I have set the circle to cover everything.

Upnp is disabled (please don't tell me a port for speed tests will fix this)

I have also tried ipv6 on and off

This router R3 is really struggling with throughput on gb lines. WIRED AND WIRELESS.

This router struggles to hit 900mb ever I've hit it twice with tests straight after showing 750mb 560mb and all sorts of other speeds. The throughput is massively being effected by something and I can't work out what. If this router doesn't stabilise and hit 900mb then I don't want it. I pay for 900mb and my link rate line speed is 940mb on the eero I get 920 to 930 on EVERY TEST TO ALL UK DATA CENTRES IN RANGE OF MY ON SPEEDTEST.NET AND MY PLAYSTATION BOG STANDARD CONNECTION TEST.

WHAT IS WRONG WITH THIS ROUTER LOL?

please find attached pictures of the cpu usage on cpu2 which looks suspect as it keeps hitting 100% spiking out of control mayhe this is the underline issue with throughput as I'm really lost here

[Newfie]

You need to wait till the devs are back from holiday. There is no magic wand to fix issues. 
 

in the mean time just swap routers over and wait for some update from Fraser. Go online and have fun gaming while you wait for the next update.

[PharmDawgg]

CPU 3 is always low or nonexistent. It needs to pick up some of that load. 😂

[l2eactionz]

25 minutes ago, Newfie said:

You need to wait till the devs are back from holiday. There is no magic wand to fix issues. 
 

in the mean time just swap routers over and wait for some update from Fraser. Go online and have fun gaming while you wait for the next update.

Well I don't think there will be an update to fix this.... also fraser is still doing the rounds in other posts. Releasing a device before Christmas and then going away vs knowing if this device will ever manage to maintain a steady throughput vs using my xr500 and sending this back is kinda why I want to know what's going on

[Newfie]

I think only you can decide on the next step. There’s always a risk on newly released devices, even the giants like Apple suffer this. 
 

is the router useable, if so it’s really down to you which way you go. You can return then repurchase taking into account it’s on a discount or hang in and wait. 
 

Fraser does his best but he is only human and can’t solve issues that require a deeper look at. Give him some slack at the moment.

 

[DARKNESS]

@PharmDawggTrue though it might be a packet inspection cpu like on the XR1000 though it never made any sense to me at all as to what the purpose of having a cpu do nothing is but be running idle all the time and why not use the whole system to take advantage of all the cores.

[DARKNESS]

@l2eactionzI did do a bit of test and it does seem when you disable Smart Boost it does max the CPU which in theory is dumb as it should be alleviating for better performance however it isn't as shown on the footage.

[TG3NOC1D3]

6 minutes ago, DARKNESS said:

@l2eactionzI did do a bit of test and it does seem when you disable Smart Boost it does max the CPU which in theory is dumb as it should be alleviating for better performance however it isn't as shown on the footage.

 

1227.mov 3.53 MB · 0 downloads

I'm honestly a little surprised that this device isn't load balancing between the CPU cores when you can do this with any router running opensense or openwrt at this poiint.

[TODDzillaInLA]

i have been dealing with this issue since the r1. It has to be something with the DUMAOS, The r3 is a little better but still bounces from 900 to 1g (I have a 2gig fiber connection by the way) also i need to do more testing i cant get ping to drop under 12ms on the r3 but on the r2 i was able to dial it in to 2 and 3ms and my default router from frontier was at a 5 to 6ms ping. Maybe ill disable all the wifi stuff since i only have pc and xbox hard wired to it and see if the heat and voltages change. kinda thinking with all the upgrades they did to the wife components and nothing to the hard wire components its causing extra heat or interference.

[IIDoomSlayerII]

I'm guessing it's the wifi I had issues with dual band on the r2 with 2.4 and 5g enabled the devices wifis was conflicting with the r2 my r2 was crashing non stop and creating a list of ivp6 addresses so I switched to 2.4 turned off 5g and set 2.4 to 40 megahertz solid ever sence no crashing nothing from my test Dual band auto switching between 5g and 2.4 between devices and router was the cause to all of my crashing 

[Fuzy]

Just do it !

 

PS : With some adjustments to software wifi, I'm sure it will be possible to achieve the same speeds as wired... I saw this during beta testing!

 

[Fuzy]

Ping optimizer !

 

 

[l2eactionz]

16 hours ago, Newfie said:

I think only you can decide on the next step. There’s always a risk on newly released devices, even the giants like Apple suffer this. 
 

is the router useable, if so it’s really down to you which way you go. You can return then repurchase taking into account it’s on a discount or hang in and wait. 
 

Fraser does his best but he is only human and can’t solve issues that require a deeper look at. Give him some slack at the moment.

 

Absolutely and I want to stick it out as geo location is enough to make me want to keep it. BUT the game play is terrible it feels horrible and slow. I've had to go back to the xr500/eero.

Warzone and multiplayer play different and while multiplayer is better with outside locations set warzone plays alot better closer to home and or qos fully disabled. I've never managed to play warzone even on the xr500 without feeling terrible with qos enabled probably because I have a quiet house and 900mb to play with qos is in effect making it worse.

I did another test and set my line speed to 500 even then it drops to 340 and never maxes the 500. There definitely seems to be a weird issue at play.

Connecting to the Amsterdam servers as usual I still get the same ping with steady ping disabled so there is no increase in my ping but for whatever reason the max throughput is limited and then if I want to set qos correctly for my setup 900mb I usually do 98% 110upload I do 85% this stabilises my upload and game play feels good when done on the xr500. But with this router if I set my speeds accordingly then it still dips lower than the speed set and there for qos isn't really having a true effect as my 900mb line capped at 98% is still higher than the router throughput

[l2eactionz]

2 hours ago, Fuzy said:

Just do it !

 

 

PS : With some adjustments to software wifi, I'm sure it will be possible to achieve the same speeds as wired... I saw this during beta testing!

 

Thanks for the info. I have tried both qos on and off and get roughly the same with qos off slightly more but not even the 900mb. My eero regardless of time maxes out every test at 930mb.

I think it's software as the speeds you achieved on the first test should allow me to reach my throughput the system speedtest gets 940mb and 110mb up but outputting it can't be achieved.

For example you hit 600upload and mine is capped to the property at 110mb so with my speeds set to 1gbup and down I should max my upload out but it only ever hits 90mb strange like dumoos is still artificially doing qos in the background reducing the max throughput

[Yoda]

I might have missed it above but are you on a City Fibre connection? (Using PPPoE) which provider?

[Fuzy]

I'd like to take your word for it, but the screenshots I provided speak for themselves... Could you please give some!

[Netduma Fraser]

Sorry for the delay in getting back to you, I'll list some things which could be possibly affecting it and you can try them/let me know if they didn't help:

1. How is the upstream router setup to pass traffic through to the R3?
2. Are ALL devices connected to the R3? At the very least when testing are no devices connected/using internet on the upstream router?
3. Are you using PPPoE, VLAN or DHCP identifiers?
4. Disable IPv6 in LAN/WAN
5. As a test make a traffic controller rule to the device and allow ALL traffic, then do a speed test, what do you get?
6. As a test put the PC in the DMZ (briefly for the test then remove), then do a speed test, what do you get?

[l2eactionz]

1 hour ago, Netduma Fraser said:

Sorry for the delay in getting back to you, I'll list some things which could be possibly affecting it and you can try them/let me know if they didn't help:

1. How is the upstream router setup to pass traffic through to the R3?
2. Are ALL devices connected to the R3? At the very least when testing are no devices connected/using internet on the upstream router?
3. Are you using PPPoE, VLAN or DHCP identifiers?
4. Disable IPv6 in LAN/WAN
5. As a test make a traffic controller rule to the device and allow ALL traffic, then do a speed test, what do you get?
6. As a test put the PC in the DMZ (briefly for the test then remove), then do a speed test, what do you get?

I'm on dhcp fttp so I only have a openreach box on the wall that the fiber comes in from and a ethernet out to the r3.

No other devices used while testing everything

Not sure what identifiers are but my line is dhcp which the r3 would have to sort out I guess.

Already tried ipv6 on and off no difference.

Will try 5 and 6 tomorrow day time.

[l2eactionz]

12 hours ago, l2eactionz said:

I'm on dhcp fttp so I only have a openreach box on the wall that the fiber comes in from and a ethernet out to the r3.

No other devices used while testing everything

Not sure what identifiers are but my line is dhcp which the r3 would have to sort out I guess.

Already tried ipv6 on and off no difference.

Will try 5 and 6 tomorrow day time.

After adding to dmz no change to speeds still struggle to hit 900mb down. After a router reboot the first speed test is always the fastest followed by a steady decrease to around 700mb wired.

Also After adding Internet rules allowing all traffic my speed to a dive down to 450mb for whatever reason and as soon as it was disabled shot back up to 700mb

[Newfie]

Any chance you could screen capture this or even give a small video to help with your issue

[Fuzy]

Yes, indeed to see how you configured your R3!

[Netduma Fraser]

Please do the following:

1. Ensure the upstream/ISP modem/router the R3 is connected to is setup with the R3 in its DMZ or in modem/bridge mode.
2. Ensure ALL devices are connected to the R3 or at the very least that there are no devices connected/using internet on the upstream router when testing
3. If you have multiple ethernet cables test using different cables connecting the R3 to the modem/the R3 to your device
4. Disable IPv6 in LAN/WAN
5. Please state if you are using PPPoE, VLAN or DHCP identifiers
6. Use a different DNS such as 1.1.1.1 / 1.0.0.1
7. As a test make an Internet rule to the device and allow ALL traffic then test, is there a difference? (Settings > Internet Rules)
8. As a test put the PC in the DMZ (briefly for the test then remove), then do a test, is there a difference?
9. Remove all prioritizations from SmartBOOST including activities/devices
10. If the above doesn't help disable SmartBOOST entirely from the 3 dots menu top right of the page  > Settings then test
11. Disable Steady Ping on the Geo-Filter page in case it is affecting traffic outside the Geo-Filter - also ensure no devices are added there
12. Disable Adblocker
13. Ensure you have your correct speeds entered in Speed Test > Advanced
14. With SmartBOOST enabled, adjust Congestion Control in Ping Optimizer > Advanced and have it set to Always On and ensure speed test bypass is enabled
15. Ensure you're doing this test over a wired connection - NOT WiFi
16. Ensure in WAN/LAN Settings that the speeds of the ports are at 1Gbps
17. Remove any port forwarding/DMZ/static routes you may have set
18. Test at different times of the day i.e. during peak time (results may be worse) and during non peak times (should be better)

Once you've covered everything on this list please let us know the results. This should give us a good indicator of what the problem may be if it's covered in the list or whether it's something more on the backend. The team can then have a look. 

[l2eactionz]

On 12/28/2023 at 11:41 AM, Yoda said:

I might have missed it above but are you on a City Fibre connection? (Using PPPoE) which provider?

No I'm talktalk on dhcp only 2 companies in the uk use dhcp over pppoe which allows for 1500mtu aswell

[l2eactionz]

On 12/28/2023 at 11:47 AM, Fuzy said:

I'd like to take your word for it, but the screenshots I provided speak for themselves... Could you please give some!

Screenshots of what?