R3 shipping out tomorrow - can't wait

[Yoda]

hey @Netduma Fraser

 

Sorry had to go cook for the family. Back now. 
 

The first picture was just showing that the Chrome browser was up to date: version: 120.0.6099.71. 
 

The second pic was just showing that my iPhones app was on latest version “DumaOS” as it has an option for R3. 

The third picture shows a message that says:

”Platform not supported”

”This platform is not supported by DumaOS. Please contact support for more help”

I was connected to the R3’s wifi so unsure why it’s saying that hehe. Fun and games haha. 

I’ve tried a factory reset and not having an internet connection plugged in then booting the router up. Same result I.e. I get stuck with a spinning circle waiting on complete setup URL. 
 

Just trying again tho. 😃

[Yoda]

54 minutes ago, Fuzy said:

@Yoda do the test with your ISP router (DMZ on R3 DHCP IP)

PPPoE is really an outdated protocol for VHP, I hope the ISPs will evolve...

Hey @Fuzy

yeah bud, thinking I might have to.
 

Just wanted to save on some electricity and not have two boxes running. 
 

I hope the ISPs stop using PPPoE as well. Too many problems.  

[eagleeye2004]

Ordered my on 24th Nov and have no shipping information but ok take your time😁

hopefully I will receive it in the next days 
 

[Netduma Fraser]

7 minutes ago, Yoda said:

hey @Netduma Fraser

Sorry had to go cook for the family. Back now. 

The first picture was just showing that the Chrome browser was up to date: version: 120.0.6099.71. 

The second pic was just showing that my iPhones app was on latest version “DumaOS” as it has an option for R3. 

The third picture shows a message that says:

”Platform not supported”

”This platform is not supported by DumaOS. Please contact support for more help”

I was connected to the R3’s wifi so unsure why it’s saying that hehe. Fun and games haha. 

I’ve tried a factory reset and not having an internet connection plugged in then booting the router up. Same result I.e. I get stuck with a spinning circle waiting on complete setup URL. 

Just trying again tho. 😃

That's really strange, while it's still isolated could you factory reset and try it again please?

Do you have the capability to be connected to another router via WiFi for internet and connected to the R3 via ethernet for a potential remote access session?

[Yoda]

27 minutes ago, Netduma Fraser said:

That's really strange, while it's still isolated could you factory reset and try it again please?

Do you have the capability to be connected to another router via WiFi for internet and connected to the R3 via ethernet for a potential remote access session?

@Netduma Fraser

Gave it another ago but same result.

I have the R3 hooked up to the ISPs router right now

or as you have said 

I can disconnect the R3 from the ISPs router and then...

Connect  my PC via a ethernet cable to the R3 and then connect to my ISPs routers wifi as I have both types of NICs in my gaming rig.

 

Let me know which suits best

 

[Netduma Fraser]

2 minutes ago, Yoda said:

@Netduma Fraser

Gave it another ago but same result.

I have the R3 hooked up to the ISPs router right now

or as you have said 

I can disconnect the R3 from the ISPs router and then...

Connect  my PC via a ethernet cable to the R3 and then connect to my ISPs routers wifi as I have both types of NICs in my gaming rig.

Let me know which suits best

That's good thanks, I've DMd you

[Chaiyoabc]

Ordered it few days ago to ship it to Thailand

guess I am the only one in Thailand who ordered Netduma lol 

Approximately how long does it take to ship to Thailand? I know we are so far away so I don’t expect much 

[Netduma Fraser]

8 minutes ago, Chaiyoabc said:

Ordered it few days ago to ship it to Thailand

guess I am the only one in Thailand who ordered Netduma lol 

Approximately how long does it take to ship to Thailand? I know we are so far away so I don’t expect much 

2 working days!

[Yoda]

Big thank you to @Netduma Fraser and to the Netduma Dev (sorry didn't get their name) that jumped onto my R3 to help get past the Duma setup screens

As @Netduma Fraser has mentioned, looks like a new firmware will be released to sort the input of username for the PPPoE credential section and also getting stuck at end of the setup process just before you go into the Dashboard (mentioned by the Netduma Support Dev I was just chatting too).

There have been plenty of people that have had a smooth experience so far. I was just unlucky this time around but again Netduma were all over it trying to resolve the problem. 

I'm in the Dashboard now.

 

 

[Netduma Fraser]

5 minutes ago, Yoda said:

Big thank you to @Netduma Fraser and to the Netduma Dev (sorry didn't get their name) that jumped onto my R3 to help get past the Duma setup screens

As @Netduma Fraser has mentioned, looks like a new firmware will be released to sort the input of username for the PPPoE credential section and also getting stuck at end of the setup process just before you go into the Dashboard (mentioned by the Netduma Support Dev I was just chatting too).

There have been plenty of people that have had a smooth experience so far. I was just unlucky this time around but again Netduma were all over it trying to resolve the problem. 

I'm in the Dashboard now.

You're very welcome, thank you for your patience, it's not fun having an issue that quickly so we do appreciate your willingness to help us get that sorted. You helped us catch two issues which we'll be able to fix and prevent other people experiencing!

[Muzzman]

2 hours ago, eagleeye2004 said:

Ordered my on 24th Nov and have no shipping information but ok take your time😁

hopefully I will receive it in the next days 
 

I ordered mine on the 23rd and it’s been shipped yesterday I’m betting you will get the DHL email in the next day to say it’s on its way 👍

[Yoda]

 

1 hour ago, Netduma Fraser said:

You're very welcome, thank you for your patience, it's not fun having an issue that quickly so we do appreciate your willingness to help us get that sorted. You helped us catch two issues which we'll be able to fix and prevent other people experiencing!

Happy to help.

It's getting late but thought I would mention that I've setup all the same settings via the Dashboard that would have been set via the intial setup.

However there are a few more problems, sorry to raise more issues, could be user error or something to do with my router:

1) Smart boost - Once I add my gaming PC to "Devices" under "Smart Boost" and go out of that section (into say Dashboard or anything else) it looses the device from the "Priorties" list.

2) I think you may have seen (when I shared my screen) that during setup the "Speed test (Find my speeds)" and "Ping Optimizer (Optimize my ping)" were not working. That is still the case in the Duma Dashboard.

3) Ping Optimzer  > Advanced > Changing the "Congestion Control" sliders does not stick once you jump out of the screen. * I think the lowest you can go is 50% but my connection works best at 40% (upload and download) on the R2s (I have x3 of them).

4) The gaming, work, video activity widgets on the dashboard don't show activity for today on mine. Jumped into BF2042 earlier, streaming netflix etc etc. Smart boost did pickup the Frostbite engine (which the current BF2042 is based on) and Netflix being used.

I'm currently connected ONT > ISP Router > R3 (DHCP).

*No devices connected to ISP router apart from the R3.

Thanks and sorry for the extra issues.

 

 

[Yoda]

Also forgot the mention,

5) When I'm altering the CC sliders (mentioned in point 3 above) the connection is still going at full speed even with "Always on" set and CC sliders set to 50.5% on download and upload (Expert mode).

[Netduma Fraser]

6 minutes ago, Yoda said:

Happy to help.

It's getting late but thought I would mention that I've setup all the same settings via the Dashboard that would have been set via the intial setup.

However there are a few more problems, sorry to raise more issues, could be user error or something to do with my router:

1) Smart boost - Once I add my gaming PC to "Devices" under "Smart Boost" and go out of the section it looses the device from the list.

2) I think you may have seen (when I shared my screen) that during setup the "Speed test (Find my speeds)" and "Ping Optimizer (Optimize my ping)" were not working. That is still the case in the Duma Dashboard.

3) Ping Optimzer  > Advanced > Changing the "Cogestion Control" sliders does not stick once you jump out of the screen. * I think the lowest you can go is 50% but my connection works best at 40% (upload and download) on the R2s (I have x3 of them).

4) The gaming, work, video activity widgets on the dashboard don't show activity for today on mine. Jumped into BF2042 earlier, streaming netflix etc etc. Smart boost did pickup the Frostbite engine and Netflix being used.

I'm currently connected ONT > ISP Router > R3 (DHCP).

*No devices connected to ISP router apart from the R3.

Thanks and sorry for the extra issues.

No need to be sorry, this is what we are here for:

1. Add the device, wait about 30 seconds, then go to a different page and go back, is it still there?
2. This could be the Eero blocking it, could you port forward ALL ports TCP/UDP on the Eero to the R3?
3. Try 1 here as well please
4. If you resync cloud from the top right of the page on the Device Manager does it work better then?
5. Speed tests now bypass Congestion Control, however you can disable this option so it reflects your CC settings

It's quite possible the router has gotten itself into a weird state with the issue you had, in which case the new firmware coming very soon should resolve that so you can upgrade and factory reset for a fresh start and also so you can ditch the ISP modem/router and use the R3 direct to the ONT as well which may resolve the speed test/optimizer issues

[Yoda]

@Netduma Fraser - thanks chap.

1) Waited a minute but still has teh same issue

2) Port forwarded the entire R3 in Eero - same issue in Speed test and Ping optimizer.

3) Please see above.

4) Same result - no acitivity.

5) Ah ok, that makes sense. How do you disable the option to reflect CC settings? (I must be going blind can't see the option haha or its getting late).

Yeah, hoping that a firmware update does the trick

I'm off to bed as I have working early tomorrow morning. Thanks again for all the hard work tonight.  Night everyone!

[Yoda]

On a funny note, I was outside at 23:30 trying to connect my smart door bell back up and it was shouting "Connected" think I woke up next door. haha. 

 

Anyway, Night!

[Netduma Fraser]

10 hours ago, Yoda said:

@Netduma Fraser - thanks chap.

1) Waited a minute but still has teh same issue

2) Port forwarded the entire R3 in Eero - same issue in Speed test and Ping optimizer.

3) Please see above.

4) Same result - no acitivity.

5) Ah ok, that makes sense. How do you disable the option to reflect CC settings? (I must be going blind can't see the option haha or its getting late).

Yeah, hoping that a firmware update does the trick

I'm off to bed as I have working early tomorrow morning. Thanks again for all the hard work tonight.  Night everyone!

What web browser/device are you using to add the device/change CC slider changes? 

You may need to do a hard refresh on the web browser but it will appear under the Congestion Control mode options.

You're welcome, thank you for giving us your time!

Okay if you don't mind for the speed test/ping optimizer lets wait for the new version so you can run it directly to the ONT with PPPoE

[Yoda]

6 hours ago, Netduma Fraser said:

What web browser/device are you using to add the device/change CC slider changes? 

You may need to do a hard refresh on the web browser but it will appear under the Congestion Control mode options.

You're welcome, thank you for giving us your time!

Okay if you don't mind for the speed test/ping optimizer lets wait for the new version so you can run it directly to the ONT with PPPoE

Same Gaming PC and Chrome browser as above

Just got PPPoE working in the dashboard. It's also giving me my actual full speeds both download and upload wise! That wasn't a thing in the previous DumaOS's or R2 for me. Use to hit 400Mbps max. Now it's over 500Mbps both ways which is what I'm paying for  

[Netduma Fraser]

28 minutes ago, Yoda said:

Same Gaming PC and Chrome browser as above

Just got PPPoE working in the dashboard. It's also giving me my actual full speeds both download and upload wise! That wasn't a thing in the previous DumaOS's or R2 for me. Use to hit 400Mbps max. Now it's over 500Mbps both ways which is what I'm paying for  

Okay I'll pass that on to the team to see if they can reproduce it. 

Great to hear that!!

[Fuzy]

1 hour ago, Yoda said:

Same Gaming PC and Chrome browser as above

Just got PPPoE working in the dashboard. It's also giving me my actual full speeds both download and upload wise! That wasn't a thing in the previous DumaOS's or R2 for me. Use to hit 400Mbps max. Now it's over 500Mbps both ways which is what I'm paying for  

If you have activated this option, it's normal to get your maximum speed! 😉

[Alias 1aB]

Hey Fraser

my R2 was working for a few days again, then started doing the boot-looping thing again and havent been able to get it to work since. I did order a R3 so hopefully I will get one in the next 10 days? For the time being, I connected everything through ATT fiber gateway so it is not the end of the world. It just has no QoS at all. 

[Netduma Fraser]

7 minutes ago, Alias 1aB said:

Hey Fraser

my R2 was working for a few days again, then started doing the boot-looping thing again and havent been able to get it to work since. I did order a R3 so hopefully I will get one in the next 10 days? For the time being, I connected everything through ATT fiber gateway so it is not the end of the world. It just has no QoS at all. 

You should get it before Xmas still. If you make a new topic we can try to get access again

[KGoogle]

Ordered on the 27th just had my dhl email can’t wait 

[Kris]

I ordered on Dec 7th and just received the mail from DHL. Nice!

[cljackhammer]

I ordered this week the day before shipping started. Received an email from DHL and Netduma indicating that my order was dispatched.