Bul Posted May 1, 2023 Author Share Posted May 1, 2023 ah so i formatted for nothing, can i re-enter the parameters or leave it empty? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 1, 2023 Administrators Share Posted May 1, 2023 I don't know if it is that but the timings are similar, you can re-setup as normal yes Link to comment Share on other sites More sharing options...
Bul Posted May 1, 2023 Author Share Posted May 1, 2023 if i click sync to ping heatmap compare this and immediately the error Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 1, 2023 Administrators Share Posted May 1, 2023 Does it complete a Connection Benchmark at all? If not then the error makes sense. What happens if you force the update? Link to comment Share on other sites More sharing options...
Bul Posted May 1, 2023 Author Share Posted May 1, 2023 If i force update Link to comment Share on other sites More sharing options...
Bul Posted May 1, 2023 Author Share Posted May 1, 2023 both cloud syncs give error Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 1, 2023 Administrators Share Posted May 1, 2023 Okay leave it with us, may be a bad update, I'll get back to you tomorrow Bul 1 Link to comment Share on other sites More sharing options...
Bul Posted May 6, 2023 Author Share Posted May 6, 2023 the problem returned, nothing works Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 6, 2023 Administrators Share Posted May 6, 2023 It's possible we've put out a bad cloud update so I'm going to get the team to revert to the previous version on Tuesday to see if that helps. Bul 1 Link to comment Share on other sites More sharing options...
Slevin612x Posted May 6, 2023 Share Posted May 6, 2023 5 hours ago, Bul said: the problem returned, nothing works same problem Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 6, 2023 Administrators Share Posted May 6, 2023 1 hour ago, Slevin612x said: same problem If it's a cloud issue most people will have the issue, we'll get it reverted on Tuesday and see if that resolves it Link to comment Share on other sites More sharing options...
Bul Posted May 9, 2023 Author Share Posted May 9, 2023 has been solved? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 9, 2023 Administrators Share Posted May 9, 2023 I believe so, I've not been able to check in with the team yet but it seems to be improved, give the router a reboot then resync the cloud and see if it is working please. Link to comment Share on other sites More sharing options...
Bul Posted May 9, 2023 Author Share Posted May 9, 2023 I tried this morning it didn't work Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 9, 2023 Administrators Share Posted May 9, 2023 If you could check now please, it will have only happened recently Link to comment Share on other sites More sharing options...
Bul Posted May 9, 2023 Author Share Posted May 9, 2023 Geo filter work but ping heatmap dont work Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 9, 2023 Administrators Share Posted May 9, 2023 Is it failing to download the cloud, is that the message you're getting when resyncing? Link to comment Share on other sites More sharing options...
Bul Posted May 9, 2023 Author Share Posted May 9, 2023 Yes Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 9, 2023 Administrators Share Posted May 9, 2023 Okay thanks, I've passed it onto the team to take a further look Bul 1 Link to comment Share on other sites More sharing options...
Bul Posted August 13, 2023 Author Share Posted August 13, 2023 I've been on the old version of the software for a while as the new ones give a lot of problems, I've had the problem with the "raps" in the geofilter for two days, I turned it off, disconnected the power, tried all types of logins in the router without obtaining results , xr500 version v2.3.2.134rc10 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 13, 2023 Administrators Share Posted August 13, 2023 2 hours ago, Bul said: I've been on the old version of the software for a while as the new ones give a lot of problems, I've had the problem with the "raps" in the geofilter for two days, I turned it off, disconnected the power, tried all types of logins in the router without obtaining results , xr500 version v2.3.2.134rc10 We can't really troubleshoot old firmware as it's old and won't have as many fixes, best to upgrade, what are the issues you're having on the new ones exactly? Link to comment Share on other sites More sharing options...
Bul Posted August 14, 2023 Author Share Posted August 14, 2023 I installed the latest update and it always has the usual error, rapp in the hybridvpn Link to comment Share on other sites More sharing options...
Krush Posted August 14, 2023 Share Posted August 14, 2023 Hi ! Do a factory reset and the error will go away... Bul 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 14, 2023 Administrators Share Posted August 14, 2023 1 hour ago, Bul said: I installed the latest update and it always has the usual error, rapp in the hybridvpn As above, has a factory reset resolved this for you? Bul 1 Link to comment Share on other sites More sharing options...
Bul Posted August 15, 2023 Author Share Posted August 15, 2023 e niente le ultime versioni mi danno sempre questo maledetto errore, impossibile da sistemare, faccio il reset quindi il giorno dopo torna(on hybrid vpn) Link to comment Share on other sites More sharing options...
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