Ping Heatmap failed on Warzone

[PillCosbyJr]

Hi,

Ping heatmap was working fine throughout the other weeks. But Friday at noon, it doesnt list any server. Thus when  Geolocation is activated, it will not find a match at all due to unable to ping a server.

Is there an issue?

I have rebooted the router, other game pings fine. Its just Warzone and Moder Warfare.

[Bcobz]

Same issue

[PillCosbyJr]

I wonder if this has something to do with server down 

 

[Netduma Fraser]

Thanks for letting us know, it could quite possibly be the above, I will let the team know so they can push out a cloud update on Monday

[PillCosbyJr]

Unfortunately is still down.

[Netduma Fraser]

30 minutes ago, PillCosbyJr said:

Unfortunately is still down.

It won't work until we can push a cloud and that will be Monday at the earliest as it is the weekend

[PillCosbyJr]

Is that something that has to be manually update when there are changes like this?

[Netduma Fraser]

At the moment yes but we are working on more automation for it so it can be updated quicker when needed

[PillCosbyJr]

Automation sounds great. Since i play most of the weekend, very unfortunate that the Ping map is completely down for WZ.

Thank you. 

[Miguel82]

Mine is not working either😕

 

[Netduma Fraser]

4 hours ago, Miguel82 said:

Mine is not working either😕

 

Hey, welcome to the forum!

It won't work for anyone currently, myself included! The team will get an update out on Monday and then it'll work again

[PillCosbyJr]

Knowing warzone having constantly server problem or updates, i do hope the automation is something high up in the priority.

 

Thank you

[AlexNavas84]

I just posted something about this issue, sorry I saw this one later, but just to let you know I have tried to use it today and it has been impossible, and happens the same no MW or WZ ping heatmap, but it does work with Cold War

[Netduma Liam]

1 minute ago, AlexNavas84 said:

I just posted something about this issue, sorry I saw this one later, but just to let you know I have tried to use it today and it has been impossible, and happens the same no MW or WZ ping heatmap, but it does work with Cold War

No worries!

[PillCosbyJr]

Resync cloud and it appears now. Havent tested if it actually works though. It did seem there were couple of new servers that were added onto the list

[szuadam7]

the ping heatmap still doesn't work for me! when will there be an update? Warzone and MW

[Netduma Liam]

3 minutes ago, szuadam7 said:

the ping heatmap still doesn't work for me! when will there be an update? Warzone and MW

Have you re-synced the cloud from the three-line menu in Ping Heatmap?

[szuadam7]

Not yet. when i get home i will try

[TODDzillaInLA]

Now having the same problem

[Netduma Liam]

6 hours ago, TODDzillaInLA said:

Now having the same problem

Could you also please re-sync cloud from the three-line menu in Congestion Control? That should fix this for you.

[Infoseye]

Hi had the same issue you all had, I cleared my browser cache this fixed the issue for me.

[PillCosbyJr]

Can you guys also update the Cold War server list? 

[TODDzillaInLA]

13 hours ago, Netduma Liam said:

Could you also please re-sync cloud from the three-line menu in Congestion Control? That should fix this for you.

did this first before doing the post

[Netduma Liam]

9 hours ago, TODDzillaInLA said:

did this first before doing the post

That's odd, I've double checked and it's all fine. Could you try from an incognito window/clear browser cache?

[Netduma Liam]

10 hours ago, PillCosbyJr said:

Can you guys also update the Cold War server list? 

Sure thing, I'll let the team know.