Administrators Netduma Fraser Posted March 30, 2022 Administrators Share Posted March 30, 2022 19 minutes ago, Crazy Cat said: I tried 5 minutes ago and nothing changed, I even updated the list after rebooting but nothing. I'll attach the screen, my router is xr700. Are 7/8 days that is so It's working for me as well so it may just be taking a little while to propagate. Give it a few hours, then resync the cloud, ping again and let us know if that works Crazy Cat 1 Link to comment Share on other sites More sharing options...
Crazy Cat Posted March 30, 2022 Share Posted March 30, 2022 6 hours ago, Netduma Fraser said: It's working for me as well so it may just be taking a little while to propagate. Give it a few hours, then resync the cloud, ping again and let us know if that works Still nothing unfortunately, advice please? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 30, 2022 Administrators Share Posted March 30, 2022 Could you resync the cloud from the menu one more time and then open the right side so we can see the list of the servers please? Then I can check that against mine and see if there is a discrepancy Link to comment Share on other sites More sharing options...
Crazy Cat Posted March 30, 2022 Share Posted March 30, 2022 12 minutes ago, Netduma Fraser said: Could you resync the cloud from the menu one more time and then open the right side so we can see the list of the servers please? Then I can check that against mine and see if there is a discrepancy Certainly, I attach a short video of the procedure I perform. There are a lot of servers missing, including unfortunately the ones I use. 725470828_Registrazioneschermo2022-03-31alle00_07_58.mov Link to comment Share on other sites More sharing options...
Crazy Cat Posted March 30, 2022 Share Posted March 30, 2022 @Netduma Fraser Maybe you can't send videos? I don't know if you as administrator can retrieve it, however I also attach the screen. Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 30, 2022 Administrators Share Posted March 30, 2022 Thanks for that, I'm not seeing the same servers listed, this could perhaps be because you're on the XR700 beta and it's not downloading the latest for some reason, I'll ask the team to test this. Crazy Cat 1 Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 31, 2022 Share Posted March 31, 2022 12 hours ago, Crazy Cat said: @Netduma Fraser Maybe you can't send videos? I don't know if you as administrator can retrieve it, however I also attach the screen. Thanks When you Resync cloud, can you then check the logs in System information and see if it appears to have downloaded the latest update properly? Feel free to provide the logs here if you're not sure. Link to comment Share on other sites More sharing options...
Crazy Cat Posted March 31, 2022 Share Posted March 31, 2022 35 minutes ago, Netduma Liam said: When you Resync cloud, can you then check the logs in System information and see if it appears to have downloaded the latest update properly? Feel free to provide the logs here if you're not sure. Logs reports nothing, neither as an error nor as a startup. This is the first time this happens to me outside of your list updates. That force cloud update doesn't do anything anyway I can tell right away, too fast. I sent a video a few comments above that I hope you admins can see. I'm going to try again by turning off the modem and clearing the cache and I'll update you. If it doesn't work I'm also willing to do a complete clean reset of the router but I ask you, please, to let me do it on the new beta we were talking about yesterday. Thanks Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 31, 2022 Share Posted March 31, 2022 28 minutes ago, Crazy Cat said: Logs reports nothing, neither as an error nor as a startup. This is the first time this happens to me outside of your list updates. That force cloud update doesn't do anything anyway I can tell right away, too fast. I sent a video a few comments above that I hope you admins can see. I'm going to try again by turning off the modem and clearing the cache and I'll update you. If it doesn't work I'm also willing to do a complete clean reset of the router but I ask you, please, to let me do it on the new beta we were talking about yesterday. Thanks OK, could you please resync cloud in Geo-filter, Ping heatmap, Adblocker and Device manager, then download the log and send it over so I can take a look at what might be happening? Unfortunately I'm not able to see the video you've sent, could you perhaps upload it elsewhere then send a link? I'm afraid I don't have a beta firmware to provide you just yet, it's still going through testing. Link to comment Share on other sites More sharing options...
Crazy Cat Posted March 31, 2022 Share Posted March 31, 2022 20 minutes ago, Netduma Liam said: OK, could you please resync cloud in Geo-filter, Ping heatmap, Adblocker and Device manager, then download the log and send it over so I can take a look at what might be happening? Unfortunately I'm not able to see the video you've sent, could you perhaps upload it elsewhere then send a link? I'm afraid I don't have a beta firmware to provide you just yet, it's still going through testing. Restarted the modem and nothing changed. I was doing the screen recording to send you and this time in the logs there was this entry: [DumaOS] Ping Heatmap cloudsync result: 'true' 'nil', Thursday, March 31, 2022 13:49:59 Is this enough or should I send you the video? Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 31, 2022 Share Posted March 31, 2022 1 minute ago, Crazy Cat said: Restarted the modem and nothing changed. I was doing the screen recording to send you and this time in the logs there was this entry: [DumaOS] Ping Heatmap cloudsync result: 'true' 'nil', Thursday, March 31, 2022 13:49:59 Is this enough or should I send you the video? If you could download the log file from System Information -> Logs that'd be best. I can then see if there's anything else on the router causing issues that could be affecting Ping Heatmap. Presumably Ping Heatmap still doesn't appear to have updated despite seeing that entry in the log? Link to comment Share on other sites More sharing options...
Crazy Cat Posted March 31, 2022 Share Posted March 31, 2022 12 minutes ago, Netduma Liam said: If you could download the log file from System Information -> Logs that'd be best. I can then see if there's anything else on the router causing issues that could be affecting Ping Heatmap. Presumably Ping Heatmap still doesn't appear to have updated despite seeing that entry in the log? Exactly, the server list is not updated yet and flush cloud in geo filter didn't work either. Unfortunately I don't get the email to be able to forward the log to you, I don't know why. If you tell me what can be useful I'll check and update you. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 31, 2022 Share Posted March 31, 2022 12 minutes ago, Crazy Cat said: Exactly, the server list is not updated yet and flush cloud in geo filter didn't work either. Unfortunately I don't get the email to be able to forward the log to you, I don't know why. If you tell me what can be useful I'll check and update you. If you click the three-line menu in the top left of the Logs panel, you can download the file and attached it here. Link to comment Share on other sites More sharing options...
Crazy Cat Posted March 31, 2022 Share Posted March 31, 2022 7 minutes ago, Netduma Liam said: If you click the three-line menu in the top left of the Logs panel, you can download the file and attached it here. Sorry to contradict you, but are you sure this is the case for duma os on xr700? I don't see it Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 31, 2022 Share Posted March 31, 2022 5 minutes ago, Crazy Cat said: Sorry to contradict you, but are you sure this is the case for duma os on xr700? I don't see it If you go to System Information -> Scroll down to Logs -> Click the three-line menu in the top left of Logs and click 'Download Log File'. Link to comment Share on other sites More sharing options...
Crazy Cat Posted March 31, 2022 Share Posted March 31, 2022 29 minutes ago, Netduma Liam said: If you go to System Information -> Scroll down to Logs -> Click the three-line menu in the top left of Logs and click 'Download Log File'. Sorry but I didn't understand at first...the translator. I did, is there any way to send it to you privately? Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 31, 2022 Share Posted March 31, 2022 14 minutes ago, Crazy Cat said: Sorry but I didn't understand at first...the translator. I did, is there any way to send it to you privately? No problem at all, thank you. Feel free to send it to me over email to [email protected]. Crazy Cat 1 Link to comment Share on other sites More sharing options...
Crazy Cat Posted March 31, 2022 Share Posted March 31, 2022 1 hour ago, Netduma Liam said: No problem at all, thank you. Feel free to send it to me over email to [email protected]. I just sent an email to your kind attention. Thank you Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 31, 2022 Share Posted March 31, 2022 21 minutes ago, Crazy Cat said: I just sent an email to your kind attention. Thank you Yeah the logs show all the things I'd expect to see, that's very odd. Could you please quickly clarify which firmware version you're running exactly? I just tried on an XR700 internally and it worked there too. Link to comment Share on other sites More sharing options...
Crazy Cat Posted March 31, 2022 Share Posted March 31, 2022 18 minutes ago, Netduma Liam said: Yeah the logs show all the things I'd expect to see, that's very odd. Could you please quickly clarify which firmware version you're running exactly? I just tried on an XR700 internally and it worked there too. The firmware in use is the only beta duma os 3.0 that has been released. What can I do? Unfortunately so I'm forced to play with the filtering mode off or else I do not connect to the servers. It's the first time that it happens to me so long Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 31, 2022 Administrators Share Posted March 31, 2022 Ping Heatmap just shows where the servers are, it doesn't impact your ability to use the Geo-Filter so you will still be able to force servers even with Heatmap not working correctly. Re-upgrade to the firmware, perform a factory reset then see if it works please. Link to comment Share on other sites More sharing options...
Crazy Cat Posted March 31, 2022 Share Posted March 31, 2022 1 hour ago, Netduma Fraser said: Ping Heatmap just shows where the servers are, it doesn't impact your ability to use the Geo-Filter so you will still be able to force servers even with Heatmap not working correctly. Re-upgrade to the firmware, perform a factory reset then see if it works please. I can tell you what happens to me, I play with ping assist and since the servers went away I have been searching for a game for 10 minutes without being thrown into the lobby. As soon as I disconnected geo filter I was playing normally. However I recently heard from a friend who has xr500 and is combined like me, he too does not see the servers and updating the list does not change things. So it is not something that depends on me Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 31, 2022 Administrators Share Posted March 31, 2022 Where are you located roughly? If you're on the West Coast US this is something we've heard before, it's taking awhile because it's trying to put you on the East Coast for some reason so likely when you disable that's where you're playing Link to comment Share on other sites More sharing options...
Crazy Cat Posted March 31, 2022 Share Posted March 31, 2022 3 hours ago, Netduma Fraser said: Where are you located roughly? If you're on the West Coast US this is something we've heard before, it's taking awhile because it's trying to put you on the East Coast for some reason so likely when you disable that's where you're playing I live in Italy and the servers that I "select" through the ping assist are France, Holland and Germany. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 31, 2022 Administrators Share Posted March 31, 2022 What is your Ping Assist value set to? If it is too low then that would explain the longer search times. If you're trying to force servers it would be better to use the radius to cover them and set Ping Assist to 0. Link to comment Share on other sites More sharing options...
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