Crazy Cat Posted April 1, 2022 Share Posted April 1, 2022 15 hours ago, Netduma Fraser said: What is your Ping Assist value set to? If it is too low then that would explain the longer search times. If you're trying to force servers it would be better to use the radius to cover them and set Ping Assist to 0. Ping assist is set to 41 and encapsulates the use of 4 servers. I can't use the geo filter because in France and Holland there are 2 nodes that go over this value. I've been using netduma for almost 4 years now, something I've learned although advice is always welcome. Anyway still the server list is broken and as I said yesterday it is not only my problem, my friend has a xr500 with duma os 3.0 final and has the same problem Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 1, 2022 Administrators Share Posted April 1, 2022 23 minutes ago, Crazy Cat said: Ping assist is set to 41 and encapsulates the use of 4 servers. I can't use the geo filter because in France and Holland there are 2 nodes that go over this value. I've been using netduma for almost 4 years now, something I've learned although advice is always welcome. Anyway still the server list is broken and as I said yesterday it is not only my problem, my friend has a xr500 with duma os 3.0 final and has the same problem Are there any similarities between you and your friends setup, e.g. using the same type of device, same web browser etc? Link to comment Share on other sites More sharing options...
Crazy Cat Posted April 1, 2022 Share Posted April 1, 2022 (edited) 1 hour ago, Netduma Fraser said: Are there any similarities between you and your friends setup, e.g. using the same type of device, same web browser etc? We both play from xbox if that's what you mean. He also plays other games and uses polygon mode, but I don't know what browser he connects from, I can tell you mine is chrome. I think, but it's a guess, that he uses safari. P.S. After I wrote to you I tried to do another update of the list and they decreased again. Yesterday there were 9, today 5. Edited April 1, 2022 by Crazy Cat Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 1, 2022 Administrators Share Posted April 1, 2022 It really doesn't seem like the list has updated for you at all, I don't know if you've tried it already but could you reboot the router from the interface, wait 2 minutes then try again please Link to comment Share on other sites More sharing options...
Crazy Cat Posted April 1, 2022 Share Posted April 1, 2022 21 minutes ago, Netduma Fraser said: It really doesn't seem like the list has updated for you at all, I don't know if you've tried it already but could you reboot the router from the interface, wait 2 minutes then try again please Yes I had already tried yesterday, Liam had asked me too. I tried again now, but nothing, it doesn't load. What do you do in these cases? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 1, 2022 Administrators Share Posted April 1, 2022 26 minutes ago, Crazy Cat said: Yes I had already tried yesterday, Liam had asked me too. I tried again now, but nothing, it doesn't load. What do you do in these cases? We've never had anyone who has had this issue before so it's a little perplexing. Could you resync the cloud on the Device Manager (if possible I'm not sure if you have it on your version), resync it on the Geo-Filter, then resync it on Heatmap please and see if that makes any difference. Could be the case that the resync button on Heatmap isn't working but the others are and may prompt the download. Link to comment Share on other sites More sharing options...
Crazy Cat Posted April 1, 2022 Share Posted April 1, 2022 1 hour ago, Netduma Fraser said: We've never had anyone who has had this issue before so it's a little perplexing. Could you resync the cloud on the Device Manager (if possible I'm not sure if you have it on your version), resync it on the Geo-Filter, then resync it on Heatmap please and see if that makes any difference. Could be the case that the resync button on Heatmap isn't working but the others are and may prompt the download. Already tried this yesterday through Liam as well and it didn't change unfortunately. Isn't there a way to receive the file and upload it manually? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 1, 2022 Administrators Share Posted April 1, 2022 Sorry about that, I'll read back what's been suggested more carefully. No there isn't but last resort might be to see if we can force an update for you on Monday. Did you try the factory reset on the router or did you just reset the modem? Â Link to comment Share on other sites More sharing options...
Crazy Cat Posted April 1, 2022 Share Posted April 1, 2022 2 hours ago, Netduma Fraser said: Sorry about that, I'll read back what's been suggested more carefully. No there isn't but last resort might be to see if we can force an update for you on Monday. Did you try the factory reset on the router or did you just reset the modem? Â No problem, no need to apologize. You're going to be taking so many cases and talking to so many people, respect. No the clean restore is the only thing I haven't tried yet because it's so time consuming for all the settings I have, I would be willing to do it for the new beta version but I know it's not ready for release yet. Let me know if anything can be done on Monday then, thanks. Have a great weekend, very kind as always. Translated with www.DeepL.com/Translator (free version) Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 1, 2022 Administrators Share Posted April 1, 2022 That's fair enough, I'll speak to Liam about it and see if we're able to push forward a cloud update for you specifically. Thank you, have a great weekend too! Crazy Cat 1 Link to comment Share on other sites More sharing options...
Crazy Cat Posted April 4, 2022 Share Posted April 4, 2022 On 4/2/2022 at 1:11 AM, Netduma Fraser said: That's fair enough, I'll speak to Liam about it and see if we're able to push forward a cloud update for you specifically. Thank you, have a great weekend too! I just checked and the server list is now complete and updated. I don't know if you did a general or targeted thing, anyway thanks. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 4, 2022 Administrators Share Posted April 4, 2022 We spoke to the person doing the cloud updates and figured out what the cause was and fixed that so will be working for everyone now. Thanks for letting us know it's working for you! Crazy Cat 1 Link to comment Share on other sites More sharing options...
Crazy Cat Posted April 10, 2022 Share Posted April 10, 2022 Hi @Netduma Fraser, I forgot to report something that I hope you can fix with the next updates. After 3/4 days that the router is on ping heatmap stops responding and I am forced to restart it to use the r-app again. I hope to have been useful, I attach screenshot of the error message. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 10, 2022 Administrators Share Posted April 10, 2022 1 hour ago, Crazy Cat said: Hi @Netduma Fraser, I forgot to report something that I hope you can fix with the next updates. After 3/4 days that the router is on ping heatmap stops responding and I am forced to restart it to use the r-app again. I hope to have been useful, I attach screenshot of the error message. That should be much improved/eliminated in the next version! Crazy Cat 1 Link to comment Share on other sites More sharing options...
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