Administrators Netduma Fraser Posted January 23, 2023 Author Administrators Share Posted January 23, 2023 1 hour ago, Bruthless1 said: Nope, still just spinning A factory reset would definitely fix it, I'll then add your name to the list for expansion for the beta and you may see more stability on that version Link to comment Share on other sites More sharing options...
Bruthless1 Posted January 23, 2023 Share Posted January 23, 2023 23 minutes ago, Netduma Fraser said: A factory reset would definitely fix it, I'll then add your name to the list for expansion for the beta and you may see more stability on that version Ok. I’m assuming any changes I’ve made will be erased so I will have to manually set them back up after reset correct? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 24, 2023 Author Administrators Share Posted January 24, 2023 46 minutes ago, Bruthless1 said: Ok. I’m assuming any changes I’ve made will be erased so I will have to manually set them back up after reset correct? Yes that's right Link to comment Share on other sites More sharing options...
Bruthless1 Posted January 29, 2023 Share Posted January 29, 2023 On 1/23/2023 at 7:02 PM, Netduma Fraser said: Yes that's right Thanks that worked Netduma Fraser 1 Link to comment Share on other sites More sharing options...
joel82 Posted April 19, 2023 Share Posted April 19, 2023 Link to comment Share on other sites More sharing options...
joel82 Posted April 19, 2023 Share Posted April 19, 2023 once again having this issue. i have already rebooted and reset. tired of these random issues!! do you guys make another product where all i have to do is plug and play??? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 20, 2023 Author Administrators Share Posted April 20, 2023 22 hours ago, joel82 said: once again having this issue. i have already rebooted and reset. tired of these random issues!! do you guys make another product where all i have to do is plug and play??? You are on beta firmware and thus issues are expected, please also post issues you're having on beta firmware in the beta section so the devs can take a proper look if needed. Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please. Link to comment Share on other sites More sharing options...
joel82 Posted September 11, 2023 Share Posted September 11, 2023 it happening again?! i already reset and rebooted. is there a setting to stop this from happening? also, does this router have some sort of conflict when using yale door locks? i constantly loose connection Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 11, 2023 Author Administrators Share Posted September 11, 2023 6 minutes ago, joel82 said: it happening again?! i already reset and rebooted. is there a setting to stop this from happening? also, does this router have some sort of conflict when using yale door locks? i constantly loose connection I've not seen the issue happen for awhile, it may be worth trying the beta version here: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ We've not encountered anyone using those devices so far, I wouldn't have thought so. If you're using Smart Connect it may not like the automatic switching between 2.4/5GHz, usually smart devices just want to be connected to 2.4GHz. Link to comment Share on other sites More sharing options...
joel82 Posted September 11, 2023 Share Posted September 11, 2023 ok so i followed the instructions and now i am stuck on this screen.... Link to comment Share on other sites More sharing options...
joel82 Posted September 11, 2023 Share Posted September 11, 2023 i just did the following, used 192.168.1.1/adv_index.htm to log in and reuploaded the newest firmware and now i get the following, Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 11, 2023 Author Administrators Share Posted September 11, 2023 46 minutes ago, joel82 said: i just did the following, used 192.168.1.1/adv_index.htm to log in and reuploaded the newest firmware and now i get the following, Which firmware were you on specifically when you couldn't access? Are you on the intermediary firmware? Link to comment Share on other sites More sharing options...
joel82 Posted September 11, 2023 Share Posted September 11, 2023 i am on XR500-V2.3.2.134-dumaos33-rc14 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 11, 2023 Author Administrators Share Posted September 11, 2023 57 minutes ago, joel82 said: i am on XR500-V2.3.2.134-dumaos33-rc14 Do a factory reset now, it's quite a big change, it should be fine after that Link to comment Share on other sites More sharing options...
SurvivorOf Posted September 12, 2023 Share Posted September 12, 2023 Am I on the correct firmware? XR500 V2.3.2.134-dumaos33-rc10 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 12, 2023 Author Administrators Share Posted September 12, 2023 14 minutes ago, SurvivorOf said: Am I on the correct firmware? XR500 V2.3.2.134-dumaos33-rc10 No it should be RC14 which you can find here: https://forum.netduma.com/topic/51611-new-xr500-beta-firmware-33535/ SurvivorOf 1 Link to comment Share on other sites More sharing options...
SurvivorOf Posted September 12, 2023 Share Posted September 12, 2023 (edited) Can I update directly from my current firmware? Edited September 12, 2023 by SurvivorOf incorrect spelling Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 12, 2023 Author Administrators Share Posted September 12, 2023 17 minutes ago, SurvivorOf said: Can I update directly from my current firmware? Yes you can Link to comment Share on other sites More sharing options...
joel82 Posted September 13, 2023 Share Posted September 13, 2023 On 9/11/2023 at 3:41 PM, Netduma Fraser said: Do a factory reset now, it's quite a big change, it should be fine after that I ended up doing everything couple times and i was finally able to get it to work. on a separate note, is there a reason why one device would create multple IP address and show up in the "network map" as offline? in the morning i will delete all the offline devices and when i get home from work there are all back with different IP address. ive blocked them and it seems like they just generate new address? Link to comment Share on other sites More sharing options...
TrayDay Posted September 13, 2023 Share Posted September 13, 2023 18 minutes ago, joel82 said: I ended up doing everything couple times and i was finally able to get it to work. on a separate note, is there a reason why one device would create multple IP address and show up in the "network map" as offline? in the morning i will delete all the offline devices and when i get home from work there are all back with different IP address. ive blocked them and it seems like they just generate new address? You have to create static IP's for each device, so that it doesn't create another or new IP. If you click on settings in the left hand side > click on LAN > DHCP > You should see all the devices with an area to type in something for each. This is where you can give them a Static IP. Usually what's best is to give them a Static IP OUTSIDE the range (example: 192.168.77.100 - 192.168.77.225) you should see here. Give them below 100 like 5, 6, 7, 8, 9, 10 etc. Then save. You should be good. Link to comment Share on other sites More sharing options...
joel82 Posted September 13, 2023 Share Posted September 13, 2023 21 hours ago, TrayDay said: You have to create static IP's for each device, so that it doesn't create another or new IP. If you click on settings in the left hand side > click on LAN > DHCP > You should see all the devices with an area to type in something for each. This is where you can give them a Static IP. Usually what's best is to give them a Static IP OUTSIDE the range (example: 192.168.77.100 - 192.168.77.225) you should see here. Give them below 100 like 5, 6, 7, 8, 9, 10 etc. Then save. You should be good. i currently do have static IP's as i figured maybe that would stop it. however, i have them within the range so later i will try again with them outside the range. thanks for the info Link to comment Share on other sites More sharing options...
joel82 Posted September 13, 2023 Share Posted September 13, 2023 On 9/11/2023 at 3:41 PM, Netduma Fraser said: Do a factory reset now, it's quite a big change, it should be fine after that was working fine and now this, Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 14, 2023 Author Administrators Share Posted September 14, 2023 On 9/13/2023 at 1:44 AM, joel82 said: I ended up doing everything couple times and i was finally able to get it to work. on a separate note, is there a reason why one device would create multple IP address and show up in the "network map" as offline? in the morning i will delete all the offline devices and when i get home from work there are all back with different IP address. ive blocked them and it seems like they just generate new address? Tray was correct but also devices such as phones have an option for Private/Random MAC addresses which would cause that behavior as it essentially makes the router see it as a new device everytime it connects. 15 hours ago, joel82 said: was working fine and now this, Give it a reboot, wait 2 minutes and it should load then Link to comment Share on other sites More sharing options...
joel82 Posted September 14, 2023 Share Posted September 14, 2023 unfortunately it did not fixed the isssue. is there a setting i have that is causing this to constantly happen? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 14, 2023 Author Administrators Share Posted September 14, 2023 8 minutes ago, joel82 said: unfortunately it did not fixed the isssue. is there a setting i have that is causing this to constantly happen? Not specifically no but go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please. Link to comment Share on other sites More sharing options...
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