Router Briefly Disconnects HardWire

[OneEyedWho]

TO WHOM MAY HELP:

I've had this XR500 Router for a year now and its given me nothing but problems, and anywhere that i search im told its the Firmware. My most current issue is that When im playing games, or even just streaming something, on my hardwired devices, they keep briefly disconnecting. Currently i'm playing the new call of duty and every 1/5 games it disconnects me from Xbox Live and says you need an active internet connection.

[Zippy]

If you haven't already try giving your devices static Ip's. That tends to help. But honestly one shouldn't have this issue. But the sad thing is I get this every so often. Ive also been told its the firmware. Ive also have had mine for just over a year and have had a fair share of issues. And they continue. You can see what Netduma says but I think a lot is ridding on this next firmware. If its a bust I already know what I have to do.. Hope things work out better for you! If you have any questions feel free to ask! Good luck! And welcome to the forum btw. 👍

Zippy.

[BIG__DOG]

Hi and welcome to the forum. 

 

I have moved this post to the correct section of this forum as the 1 on 1 support help is by invite only by Netduma. 

 

Your problem sounds like it maybe a misconfigured router or a possible ip address clash. I would suggest setting your console a static ip address which does not conflict with any other devices on your network. It is also possibly a line fault where your modem is losing connection, a fault lan cable. All these could point to the issue you are having and its a tough cookie to crack as it is a very slow process of elimination.

[Netduma Jack]

15 hours ago, OneEyedWho said:

TO WHOM MAY HELP:

I've had this XR500 Router for a year now and its given me nothing but problems, and anywhere that i search im told its the Firmware. My most current issue is that When im playing games, or even just streaming something, on my hardwired devices, they keep briefly disconnecting. Currently i'm playing the new call of duty and every 1/5 games it disconnects me from Xbox Live and says you need an active internet connection.

Welcome to the forum  Big Dog has some great suggestions above. I would first try setting static IP's for the affected devices. If it's still occurring, switch out your LAN cables. You should also make 100% sure the drop-out isn't further upstream by connecting your devices to your Modem and seeing if a drop-out occurs.

[UK_Wildcats_Fans]

I had similar issues with my xr700. If you look at System Information then Logs, you may get more information on what is happening. For me, I was seeing a lot of lease issues that correlated to the slow downs. I setup reserved ip addresses for just my critical devices (i.e. Ps4, work laptop, gaming  laptop, cell phone).  This resolved my issues.  As others have stated, I should not have to do this. I believe this is more of a Netgear issue. 

[OneEyedWho]

16 hours ago, Zippy said:

If you haven't already try giving your devices static Ip's. That tends to help. But honestly one shouldn't have this issue. But the sad thing is I get this every so often. Ive also been told its the firmware. Ive also have had mine for just over a year and have had a fair share of issues. And they continue. You can see what Netduma says but I think a lot is ridding on this next firmware. If its a bust I already know what I have to do.. Hope things work out better for you! If you have any questions feel free to ask! Good luck! And welcome to the forum btw. 👍

Zippy.

Thank you. I will update this forum to let you know if setting a static IP does the trick. Looking at my IP, i remember it being the traditional 192.168...... but when i just looked back at it, it seems to have changed completely. However my xbox is now officially Static IP'd and we shall see if this does anything for me.

[OneEyedWho]

12 hours ago, BIG__DOG said:

Hi and welcome to the forum. 

 

I have moved this post to the correct section of this forum as the 1 on 1 support help is by invite only by Netduma. 

 

Your problem sounds like it maybe a misconfigured router or a possible ip address clash. I would suggest setting your console a static ip address which does not conflict with any other devices on your network. It is also possibly a line fault where your modem is losing connection, a fault lan cable. All these could point to the issue you are having and its a tough cookie to crack as it is a very slow process of elimination.

Thank you. I apologize for posting in the wrong section, I'm new here ha ha. But I now have a static IP and hopefully that does the trick. It shouldn't be a faulty LAN wire, as i have tried new cables over and over.

[OneEyedWho]

5 hours ago, Netduma Jack said:

Welcome to the forum  Big Dog has some great suggestions above. I would first try setting static IP's for the affected devices. If it's still occurring, switch out your LAN cables. You should also make 100% sure the drop-out isn't further upstream by connecting your devices to your Modem and seeing if a drop-out occurs.

Thank you. I've now tried to set my static IP, and will update the forum to see if it has worked.

[OneEyedWho]

I'm not sure how these forums work, so i don't know if you all will receive this message. But giving these changes to my router, The issue of getting disconnected has not stopped. I played 1 game of COD and then after that game got briefly disconnected from xbox. Any other suggestions? 

[Netduma Alex]

Hmm... What IP address did you give the Xbox? Did you assign a static IP from the Xbox or did you assign a reserved IP from the router?