Doughboy Posted December 4, 2019 Posted December 4, 2019 Still giving me busy circles on chrome And error messages
Administrators Netduma Fraser Posted December 4, 2019 Administrators Posted December 4, 2019 20 minutes ago, Doughboy said: Still giving me busy circles on chrome And error messages Even after a factory reset/reboot?
Doughboy Posted December 4, 2019 Posted December 4, 2019 I reset it and the login page didn’t come up so I’m factory resetting to see how it comes out
Administrators Netduma Fraser Posted December 5, 2019 Administrators Posted December 5, 2019 17 minutes ago, Doughboy said: Yes the router log in won’t come up Are you able to access using 192.168.1.1 or routerlogin.net? Make sure you're accessing using an ethernet cable rather than WiFi.
Administrators Netduma Alex Posted December 5, 2019 Author Administrators Posted December 5, 2019 I assume you did the factory reset from the interface before? You might need to try doing a factory reset using the button on the back, take a look at these instructions: https://kb.netgear.com/000053098/How-do-I-perform-a-factory-reset-on-my-Nighthawk-Pro-Gaming-router
Doughboy Posted December 5, 2019 Posted December 5, 2019 Yeah I did that first. It’s still not loading certain app’s on my screen or when I go in qos it doesn’t load.
Doughboy Posted December 6, 2019 Posted December 6, 2019 But when I factory reset it automatically updates the router. And I think that’s what’s causing it.
Administrators Netduma Alex Posted December 6, 2019 Author Administrators Posted December 6, 2019 You can disable automatic updates from the Settings menu... Oh I see, but you're saying that it updates by itself when resetting? Maybe unplug the WAN cable from the router, reset it, set it up, disable automatic updates, then plug it back in. Doughboy 1
Doughboy Posted December 6, 2019 Posted December 6, 2019 What don’t make sense is u can’t do it like u suggested so either I lose all my settings and server choices etc or I start from scratch just to make my router function like it’s supposed to. This update is terrible.
Administrators Netduma Fraser Posted December 6, 2019 Administrators Posted December 6, 2019 1 hour ago, Doughboy said: I think I might’ve figured it out. What was your solution?
Doughboy Posted December 7, 2019 Posted December 7, 2019 I reset it to a earlier version of my router settings but it didn’t hold. Neither did me resetting the router. I’m gonna have to factory reset this and see what happens.
Doughboy Posted December 8, 2019 Posted December 8, 2019 I reset it to a earlier version of my router settings but it didn’t hold. Neither did me resetting the router. I dont know what else to do all I get is busy wheels
Administrators Netduma Alex Posted December 9, 2019 Author Administrators Posted December 9, 2019 Here's what you should try: Download an old firmware version from here: https://kb.netgear.com/000060660/XR700-Firmware-Version-1-0-1-10 Unplug your XR700 from the modem, so that only your PC is connected Upload the firmware you downloaded, ignoring any warnings about it being old Once the downgrade is complete, perform a factory reset After the setup process, go to Settings and disable automatic updates Connect the WAN cable back to the router.
Doughboy Posted December 31, 2019 Posted December 31, 2019 I don’t know what happened but the busy wheels stopped I didn’t see your reply. I do have a question is it better to run my PS4 straight from the gateway or use the xr700 because I have fiber? Thanks
Guest Killhippie Posted January 1, 2020 Posted January 1, 2020 23 hours ago, Doughboy said: I don’t know what happened but the busy wheels stopped I didn’t see your reply. I do have a question is it better to run my PS4 straight from the gateway or use the xr700 because I have fiber? Thanks From the XR700 otherwise there is no point in having the gaming features if you cant use them...
Administrators Netduma Admin Posted January 1, 2020 Administrators Posted January 1, 2020 On 12/31/2019 at 2:15 PM, Doughboy said: I don’t know what happened but the busy wheels stopped I didn’t see your reply. I do have a question is it better to run my PS4 straight from the gateway or use the xr700 because I have fiber? Thanks Via the XR700, then you can use all the features for gaming
Leinahtan Posted January 6, 2020 Posted January 6, 2020 I am actually having the exact same problems. I purchased an XR700 for my Dad for Christmas while I own the XR500 myself. XR500 is back in my condo and works fine (outside of the one weird anomaly saying failed to load back in December, fixed by reboot). But this XR700 has been a nightmare to get running perfectly. Specific R-App Programs fail to load after the router has been running for a set amount of time after reboot. After resetting the router, I do see the R-App successfully running but it will eventually fail. I've tried downgrading firmware to .10 but no luck. I have not tried factory resetting the router, but I have noticed some weird anomalies. Mainly, I noticed the "Update" button in the top right lights up after the R-App doesn't load, saying there is an update to .20, which I have installed already. The R-Apps are the same: The Download/Upload Monitor (Network Monitor), A window in Geo Filter, A Window in QOS, and Device Manager. Other APP's, such as CPU usage, work fine. Mainly, the problems I feel have to deal with the router's ability to track devices internally. After a period of time, it fails but only on the apps that monitor traffic. The devices I have in the home range from a number of computers, iPhones, Pixel 2, Nintendo Switch, PS4's, etc. We also have two remote Access Points connected via Ethernet in other corners of the home (It is a big home with thick walls), which consist of two routers turned access points (a really old Netgear router and an Almond+). I do want to mention I also have Fiber (Frontier) for the XR700.
Administrators Netduma Alex Posted January 6, 2020 Author Administrators Posted January 6, 2020 8 hours ago, Leinahtan said: I am actually having the exact same problems. I purchased an XR700 for my Dad for Christmas while I own the XR500 myself. XR500 is back in my condo and works fine (outside of the one weird anomaly saying failed to load back in December, fixed by reboot). But this XR700 has been a nightmare to get running perfectly. Specific R-App Programs fail to load after the router has been running for a set amount of time after reboot. After resetting the router, I do see the R-App successfully running but it will eventually fail. I've tried downgrading firmware to .10 but no luck. I have not tried factory resetting the router, but I have noticed some weird anomalies. Mainly, I noticed the "Update" button in the top right lights up after the R-App doesn't load, saying there is an update to .20, which I have installed already. The R-Apps are the same: The Download/Upload Monitor (Network Monitor), A window in Geo Filter, A Window in QOS, and Device Manager. Other APP's, such as CPU usage, work fine. Mainly, the problems I feel have to deal with the router's ability to track devices internally. After a period of time, it fails but only on the apps that monitor traffic. The devices I have in the home range from a number of computers, iPhones, Pixel 2, Nintendo Switch, PS4's, etc. We also have two remote Access Points connected via Ethernet in other corners of the home (It is a big home with thick walls), which consist of two routers turned access points (a really old Netgear router and an Almond+). I do want to mention I also have Fiber (Frontier) for the XR700. Regarding the r-app not loaded issue, some people have been able to fix this by doing the following: Go to device manager Find any Nintendo Switches that are or have been connected to the router Change their device type to Xbox This, weirdly enough, should fix it.
Leinahtan Posted January 7, 2020 Posted January 7, 2020 12 hours ago, Netduma Alex said: Regarding the r-app not loaded issue, some people have been able to fix this by doing the following: Go to device manager Find any Nintendo Switches that are or have been connected to the router Change their device type to Xbox This, weirdly enough, should fix it. That fixed the problem. I saw the other thread and remembered the first time it crashed was when I was renaming all the "unknown" devices so I knew what they were, and I went to get my switch to get the MAC off it. I didn't even think it could have been caused by a single device (categorization) and thought it was some overload issue. I just hope the installation of older firmware and current firmware a few times did no damage. Netduma Alex 1
Administrators Netduma Alex Posted January 7, 2020 Author Administrators Posted January 7, 2020 I'm glad it's fixed. I believe the issue is caused by a bug in the process which attempts to automatically identify devices. The developers will be able to fix this now that we know the source of the problem. Thanks for your patience.
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