Alexandre Posted May 18, 2019 Share Posted May 18, 2019 Please update my NetdumaR1 router from version 1.03.6g to the latest dumaOS firmware. Thank you Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 20, 2019 Share Posted May 20, 2019 On 5/18/2019 at 8:26 AM, Alexandre said: Please update my NetdumaR1 router from version 1.03.6g to the latest dumaOS firmware. Thank you I have forwarded this onto Joseph so he should send over the firmware soon. Keep an eye on the thread. Link to comment Share on other sites More sharing options...
DarkDyllon Posted May 27, 2019 Share Posted May 27, 2019 it's been a while but im still on 1.03.5m, i can't access the page for the port forwarding of 7777 (was open when i last did it on november but not sure if it's now, tried clicking on the clickable text on the text guide but it redirects me back to the knowledge base) hoping that upgrading to dumaOS will fix my portforwarding issue (used to work now doesn't, written a threat but no response) Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 28, 2019 Administrators Share Posted May 28, 2019 20 hours ago, DarkDyllon said: it's been a while but im still on 1.03.5m, i can't access the page for the port forwarding of 7777 (was open when i last did it on november but not sure if it's now, tried clicking on the clickable text on the text guide but it redirects me back to the knowledge base) hoping that upgrading to dumaOS will fix my portforwarding issue (used to work now doesn't, written a threat but no response) You should first manually upgrade to the latest original R1 firmware here: then after that once you've received an email you can upgrade to DumaOS. Just to note upgrades are done manually by you, we just give you the link to do it, we don't upgrade it for you. Link to comment Share on other sites More sharing options...
DarkDyllon Posted May 28, 2019 Share Posted May 28, 2019 2 hours ago, Netduma Fraser said: You should first manually upgrade to the latest original R1 firmware here: then after that once you've received an email you can upgrade to DumaOS. Just to note upgrades are done manually by you, we just give you the link to do it, we don't upgrade it for you. ah ok, in any case i've upgraded to 1.03.6j, thanks. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 28, 2019 Administrators Share Posted May 28, 2019 Great, if you don't already have a DumaOS email you should receive one this week if you signed up here already: https://netduma.com/r1-dumaos/ Link to comment Share on other sites More sharing options...
Donald Posted May 30, 2019 Share Posted May 30, 2019 Please update my router from 1.03.3 to the latest firmware thanks. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 30, 2019 Administrators Share Posted May 30, 2019 26 minutes ago, Donald said: Please update my router from 1.03.3 to the latest firmware thanks. Hey, welcome to the forum! Have you ensured that you've followed this guide to make your router accessible? http://support.netduma.com/en/support/solutions/articles/16000085789-how-to-upgrade-your-r1-from-version-1-03-5m-or-lower Link to comment Share on other sites More sharing options...
Donald Posted May 31, 2019 Share Posted May 31, 2019 That link takes me no where, I don't know how to make the router accessible Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 31, 2019 Share Posted May 31, 2019 2 hours ago, Donald said: That link takes me no where, I don't know how to make the router accessible Okay well i'll copy the relevant section of the guide: Access your Netduma R1 interface Go to >Settings >Miscellaneous Tick ‘Allow remote access to Netduma tech support’ Go to Settings >UPnP and enable the feature if it's not already enabled Go to Settings > Port Forwarding and remove any rules Now verify that everything is working by going to https://www.whatismyip.com/port-scanner/ In the port entry field, type in 7777 and click Scan If the result is 'Open' then you have successfully allowed us to access your router to run the fix. Link to comment Share on other sites More sharing options...
Donald Posted May 31, 2019 Share Posted May 31, 2019 The port should be open Link to comment Share on other sites More sharing options...
Donald Posted May 31, 2019 Share Posted May 31, 2019 1 hour ago, Netduma Alex said: Okay well i'll copy the relevant section of the guide: Access your Netduma R1 interface Go to >Settings >Miscellaneous Tick ‘Allow remote access to Netduma tech support’ Go to Settings >UPnP and enable the feature if it's not already enabled Go to Settings > Port Forwarding and remove any rules Now verify that everything is working by going to https://www.whatismyip.com/port-scanner/ In the port entry field, type in 7777 and click Scan If the result is 'Open' then you have successfully allowed us to access your router to run the fix. The port should be open try sending the fix to my router when you get a chance Netduma Alex 1 Link to comment Share on other sites More sharing options...
Netduma Joseph Posted May 31, 2019 Share Posted May 31, 2019 On 5/18/2019 at 8:26 AM, Alexandre said: Please update my NetdumaR1 router from version 1.03.6g to the latest dumaOS firmware. Thank you I was not able to send the hotfix, please make sure you have configured your router correctly. Link to comment Share on other sites More sharing options...
Donald Posted May 31, 2019 Share Posted May 31, 2019 @Netduma Joseph can you send a hotfix to my router when you get a chance please. . Link to comment Share on other sites More sharing options...
Donald Posted June 3, 2019 Share Posted June 3, 2019 Guys come on whats happening...... I just want to use the new features on duma, I've been waiting 3 days now. Link to comment Share on other sites More sharing options...
Netduma Alex Posted June 3, 2019 Share Posted June 3, 2019 Didn't have time to do it on Friday, will try and get it done today. Link to comment Share on other sites More sharing options...
Donald Posted June 3, 2019 Share Posted June 3, 2019 12 hours ago, Netduma Alex said: Didn't have time to do it on Friday, will try and get it done today. Ok thanks so much Link to comment Share on other sites More sharing options...
Netduma Alex Posted June 4, 2019 Share Posted June 4, 2019 17 hours ago, Donald said: Ok thanks so much Sorry about the delay, we're going to do it tomorrow now, for sure. In the meantime please make sure that you've done everything in this guide so that we don't have any problems connecting: http://support.netduma.com/en/support/solutions/articles/16000085789-how-to-upgrade-your-r1-from-version-1-03-5m-or-lower Link to comment Share on other sites More sharing options...
Netduma Joseph Posted June 5, 2019 Share Posted June 5, 2019 On 6/3/2019 at 11:59 PM, Donald said: Ok thanks so much I have just successfully sent your router the firmware hot fix so you should be able to manually upgrade. Thanks for your patience. Link to comment Share on other sites More sharing options...
Netduma Alex Posted June 5, 2019 Share Posted June 5, 2019 On 5/31/2019 at 9:55 PM, Donald said: @Netduma Joseph can you send a hotfix to my router when you get a chance please. . Ok now you need to follow the rest of this guide to get your router up to date: http://support.netduma.com/support/solutions/articles/16000085793-upgrading-your-netduma-r1-to-dumaos-from-the-original-r1-firmware Link to comment Share on other sites More sharing options...
Donald Posted June 6, 2019 Share Posted June 6, 2019 Thanks guy everything is working great! I appreciate all the support. Netduma Fraser, Netduma Jack, Netduma Alex and 1 other 4 Link to comment Share on other sites More sharing options...
julien5032 Posted July 19, 2019 Share Posted July 19, 2019 please upgrade my netduma thank Port Status 7777 open (98ms) Link to comment Share on other sites More sharing options...
Netduma Alex Posted July 22, 2019 Share Posted July 22, 2019 On 7/19/2019 at 10:51 PM, julien5032 said: please upgrade my netduma thank Port Status 7777 open (98ms) Okay, i'll forward this to @Netduma Joseph - We'll let you know when it's done! Link to comment Share on other sites More sharing options...
Netduma Joseph Posted July 23, 2019 Share Posted July 23, 2019 On 7/19/2019 at 10:51 PM, julien5032 said: please upgrade my netduma thank Port Status 7777 open (98ms) I am having some trouble sending the hotfix to your router. Can you make sure you have configured it correctly. Link to comment Share on other sites More sharing options...
julien5032 Posted July 24, 2019 Share Posted July 24, 2019 hello support yes you have not been able to connect to update my netduma r1 because I have change the dns by mistake but to my regret I do not connect at least the router is no longer detect by the computer it but so impossible to do a factory reset could help me on that to be able, be the update then thank Link to comment Share on other sites More sharing options...
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