Blameless Posted June 1, 2018 Posted June 1, 2018 https://share.pingplotter.com/N9pSsv4mY88.png https://share.pingplotter.com/8QHdSoaJMZ9.png ISP IS SPECTRUM MY SPEEDS ARE 100 DOWN & 10 UP! MODEM IS ARRIS SLIDERS ARE SET TO 50% EACH. WHY SO MANY SPIKES?
BIG__DOG Posted June 1, 2018 Posted June 1, 2018 it is possible it is your modem, if it is 1 of the arris models with the intel puma6 chipsets!
Blameless Posted June 1, 2018 Author Posted June 1, 2018 Yeah that could be too! I heard about that too! Well theres nothing I can do! Can you send a picture of a pingplotter graph the way it should look like!
Zennon Posted June 1, 2018 Posted June 1, 2018 This is my broadband line, it is not perfect. Taken from the pingplotter quick guide thread. http://forum.netduma.com/topic/23881-ping-plotter-quick-guide/
Netduma Staff Netduma Jack Posted June 1, 2018 Netduma Staff Posted June 1, 2018 Spikes are (almost 100% of the time) caused by your upstream equipment (your modem, line or cables) so it's really a case of either replacing your Modem (making sure it is compatible with your ISP) or cables, or contacting your ISP with evidence (such as Pingplotter tests) and proving to them that there are issues with your line.
ColonicBoom Posted June 1, 2018 Posted June 1, 2018 This is my broadband line, it is not perfect. Nearly perfect though.
Blameless Posted June 1, 2018 Author Posted June 1, 2018 Yeah I think I should contact my ISP!! Thank you guys and by the way I did replace my modem! Same modem from my isp though! One question should I replace the modem with my own modem? Since ARRIS modems are bad!! Oh! And all my cables are new!!
Netduma Staff Netduma Jack Posted June 4, 2018 Netduma Staff Posted June 4, 2018 If those results are from your new modem that's great - your results are looking much better there. The biggest spike you've got there is about 20ms instead of over 100ms. Looks like this issue was your modem. Only replace a modem with one you've bought yourself if you know the one you've got is compatible with your ISP. If it isn't compatible you won't be able to use it.
Blameless Posted June 5, 2018 Author Posted June 5, 2018 Thank you for the reply!! Well it's not My new modem it still the arris modem!!lol
Blameless Posted June 5, 2018 Author Posted June 5, 2018 THIS IS WITH 70% SLIDERS AND GAMING AND STREAMING NETFLIX! https://share.pingplotter.com/YKdLWkqS53o.png
Administrators Netduma Admin Posted June 5, 2018 Administrators Posted June 5, 2018 THIS IS WITH 70% SLIDERS AND GAMING AND STREAMING NETFLIX! https://share.pingplotter.com/YKdLWkqS53o.png Were all devices directly connected to the Netduma (i.e. none were connected to your modem)? What does your line look like when you have no traffic going through it now? If it's the same as your post a few days ago, it looks like that's the cause of these spikes i.e. they are there no matter what you do
Blameless Posted June 5, 2018 Author Posted June 5, 2018 YES ALL DEVICES WERE CONNECTED TO THE XR500 NIGHTHAWK ACCEPT MY SMART TV & SMART PHONE! https://share.pingplotter.com/C36syUQCfo9.png THIS IS WITH NO TRAFFIC! IF THIS IS BAD! SHOULD I INVEST IN MY OWN MODEM? THANK YOU FOR YOU SUPPORT!
Blameless Posted June 5, 2018 Author Posted June 5, 2018 I ALSO FORGOT TO TELL YOU THAT TODAY SPECTRUM CAME BY TODAY AND RAN A NEW LINE! THIS IS ANOTHER ONE! https://share.pingplotter.com/RsxuqrYSPTE.png
Administrators Netduma Admin Posted June 5, 2018 Administrators Posted June 5, 2018 Yes that is an unstable connection. It is up to you if you wish to invest in a new modem but that may fix your problem.
Blameless Posted June 8, 2018 Author Posted June 8, 2018 this is with my new modem https://share.pingplotter.com/RCcDpfT4YmN.png
Netduma Staff Netduma Jack Posted June 8, 2018 Netduma Staff Posted June 8, 2018 this is with my new modem https://share.pingplotter.com/RCcDpfT4YmN.png That line looks excellent. Great stuff - your jitter is only about 3ms. I'm glad you got great results through replacing your modem!
Blameless Posted June 8, 2018 Author Posted June 8, 2018 Yes I had to man!! Now my ping graph stays at 12ms and no spikes!! Thank you!! How can you tell my jitter is at 3ms?
Blameless Posted June 8, 2018 Author Posted June 8, 2018 Yes I did I also read on a threat that the modem I bought was not really compatible with the xr500? But to me it seems fine!! Cm500 high speed cable modem!!
Blameless Posted June 8, 2018 Author Posted June 8, 2018 Hi jack I'm sorry to bug you man! I notice something today in the morning on the pingplotter program today!! So.....I decided to flood my network streaming Netflix on my smart TV and on my phone!! I notice that my QOS wasn't really not taking any affect on my network!! So I had to reboot my router !! Why is this happening? this is when i reboot the router! https://share.pingplotter.com/ZcysQSdnUzF.png why do i have to reboot everytime the router for the QOS to take affect?
pollutionblues Posted June 9, 2018 Posted June 9, 2018 Hi jack I'm sorry to bug you man! I notice something today in the morning on the pingplotter program today!! So.....I decided to flood my network streaming Netflix on my smart TV and on my phone!! I notice that my QOS wasn't really not taking any affect on my network!! So I had to reboot my router !! Why is this happening? this is when i reboot the router! https://share.pingplotter.com/ZcysQSdnUzF.png why do i have to reboot everytime the router for the QOS to take affect? Did you have anti-bufferbloat set to ‘Always’ when running your test? If you had it set to ‘when high priority traffic detected’ and there was no high priority traffic i.e. a games console then you would see spikes as anti-bufferbloat would not be active. Also, please don’t post the same question in multiple different threads. That makes support more difficult and may actually delay your question being answered. Thanks
Administrators Netduma Admin Posted June 9, 2018 Administrators Posted June 9, 2018 Did you have anti-bufferbloat set to ‘Always’ when running your test? If you had it set to ‘when high priority traffic detected’ and there was no high priority traffic i.e. a games console then you would see spikes as anti-bufferbloat would not be active. Also, please don’t post the same question in multiple different threads. That makes support more difficult and may actually delay your question being answered. Thanks Please try this Blameless. You should never need to reset it for QoS to work, just make sure you have it set to 'Always' mode when you're doing these tests.
pollutionblues Posted June 10, 2018 Posted June 10, 2018 Yes I did had it at ALWAYS!! When you see that QoS isn’t taking effect can you post the PingPlotter graph here so we can check it out for you.
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