HJConnors Posted January 26, 2017 Share Posted January 26, 2017 Hello all, This is Hank.... first...please forgive my lack of knowledge or expertise with all this.... OK...bought netduma modem for our son for birthday.... we hooked everything up and it was working fine at first.... then it went wonky and slowed down big tie then nothing was happening....I hit the reset button on the back of the modem to reset..... NOW here is where the problem lies.... I hooked to my laptop via Ethernet cable and the other end in the number 2 port on the netduma.... at first I couldn't get anywhere....then I realized my browser wasn't Google Chrome...got on chrome and was able to access the page where the interface is.... I went to settings then wifi and type in the passphrase area netdumar1 and hit apply.... when I re-hook up everything and try it keeps saying I cannot connect to the netduma network...WHAT AM I DOING WRONG??? Like I said I'm not the savy with this...I need a step by step Link to comment Share on other sites More sharing options...
fuzzy clam Posted January 26, 2017 Share Posted January 26, 2017 Hank,I moved your post as it will get move views here. Did you try plugging the ethernet cable into port 1 ? And when you reset ALWAYS do it from miscellaneous instead of a hard reset,unless that's the only other option. And you said you can access the interface hardwired correct ? Link to comment Share on other sites More sharing options...
BIG__DOG Posted January 26, 2017 Share Posted January 26, 2017 as you have done a reset it has reset the wifi to factory default. the ssid is netdumar1 and the password is netdumar1 Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted January 26, 2017 Netduma Staff Share Posted January 26, 2017 Hey Hank, welcome to the forum! The advice above is great; make sure you are typing "netdumar1" for the password and SSID if you've reset the router. When you're wired in (Netduma > PC) can you access the interface? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 27, 2017 Administrators Share Posted January 27, 2017 Hey, welcome to the forum! Are you still having this issue after following the advice given so far? Link to comment Share on other sites More sharing options...
HJConnors Posted January 27, 2017 Author Share Posted January 27, 2017 Ok...first...THANK YOU all for your help.... ..... I did get a little further.... put netdumar1 in both passphrase and SSID.... that worked...then it asked for the Network Security Key..... NOW it keeps telling me that the Network Security Key isn't correct.... I entered the same one as before..... confused as to why it isn't working Link to comment Share on other sites More sharing options...
BIG__DOG Posted January 28, 2017 Share Posted January 28, 2017 Link to comment Share on other sites More sharing options...
HJConnors Posted January 28, 2017 Author Share Posted January 28, 2017 I entered the 12 digit code on the bottom of the router just like before....Keeps telling me I entered the wrong code....is there another code?? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 28, 2017 Administrators Share Posted January 28, 2017 WiFi settings should look like this, the channel might be different for you but that is fine. Unless you have changed it since it's been reset the password is netdumar1 Link to comment Share on other sites More sharing options...
HJConnors Posted January 28, 2017 Author Share Posted January 28, 2017 WiFi settings should look like this, the channel might be different for you but that is fine. Unless you have changed it since it's been reset the password is netdumar1 Screen Shot 2017-01-28 at 18.28.23.png I have done that....what it keeps saying now is "the network security key isn't correct...please try again" .... I put the same 12 digit key in just like the first time and not it doesn't work. Link to comment Share on other sites More sharing options...
PharmDawgg Posted January 29, 2017 Share Posted January 29, 2017 I have done that....what it keeps saying now is "the network security key isn't correct...please try again" .... I put the same 12 digit key in just like the first time and not it doesn't work. Are you running Windows 10? Link to comment Share on other sites More sharing options...
Naptime4u Posted January 29, 2017 Share Posted January 29, 2017 what i did and helped me out is that i hardwired my laptop into the netduma. type in your 192.168.88.1 and you shouldn't have to enter the password, from there you can go in and change the wifi password to something easier then what's on the side of the box. My wifi stopped working too, so all you have to do is reboot it and make sure that your wifi is enabled. Hope you get it fixed!! Link to comment Share on other sites More sharing options...
HJConnors Posted January 29, 2017 Author Share Posted January 29, 2017 Are you running Windows 10? No.... don't like it Link to comment Share on other sites More sharing options...
HJConnors Posted January 29, 2017 Author Share Posted January 29, 2017 what i did and helped me out is that i hardwired my laptop into the netduma. type in your 192.168.88.1 and you shouldn't have to enter the password, from there you can go in and change the wifi password to something easier then what's on the side of the box. My wifi stopped working too, so all you have to do is reboot it and make sure that your wifi is enabled. Hope you get it fixed!! I did that and was able to access the interface and change the wifi settings.... the problem now is when I go to connect to the netduma network, it asks for the 12 digit Network Security Key...it's on the bottom of the router itself....I enter it and it keeps saying it's the wrong key code...it's the one I put in before and it worked but doesn't now....why is that??? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 29, 2017 Administrators Share Posted January 29, 2017 The serial number you're using is case sensitive. Change the password to something simpler, just put in the password you've changed it to not the serial number, don't worry about how many digits it's asked for. If you've changed it to something else that will be the password. Link to comment Share on other sites More sharing options...
HJConnors Posted January 30, 2017 Author Share Posted January 30, 2017 The serial number you're using is case sensitive. Change the password to something simpler, just put in the password you've changed it to not the serial number, don't worry about how many digits it's asked for. If you've changed it to something else that will be the password. How do you change the Network Security Key then?? Sorry to be so thick headed about all this.... major frustration with our time difference..... 5 hrs.... Link to comment Share on other sites More sharing options...
Zennon Posted January 30, 2017 Share Posted January 30, 2017 Connect to the Netduma via Ethernet cable to change the WiFi's password. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 30, 2017 Administrators Share Posted January 30, 2017 In the screenshot I provided change the passphrase to something easy to remember. Then when you try to connect via WiFi on any of your devices put that password in. Link to comment Share on other sites More sharing options...
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