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help upgrade frimware


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  • Netduma Staff

You do need to post in here: http://forum.netduma.com/topic/11018-major-netduma-upgrade-now-available-v-1036/

 

Doing it yourself can very easily break your router. We'll sort you out if you post in that thread. :)

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I got a lower vesion cant i upgrade?

once you follow the thread and fraser has upgraded the firmware for you then in futre updates you can do it yourself, it is just because you are on an older version firmware......i am guessing you are on the .3 or .4 version.

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  • 2 months later...

As several people have already stated. No you cannot. Please follow this advice and go to the relevant page as instructed.

Please follow all instructions very carefully.

 

DO NOT ASSUME YOU'RE ON 1.03.5m PLEASE CHECK FIRST.

If you are on a version lower than 1.03.5m please do not upgrade yet. If you are on 1.03.6h YOU DO NOT NEED TO UPGRADE. You are on the latest version. The only difference between g & h is an updated EULA. There is no feature difference.

To check the version you are on, scroll to the bottom of any page on your Netduma router's interface. 
If you choose to upgrade without contacting us you could completely break your router. You will then need to pay for the router to be returned to our office in the UK and then sent back to your home. DO NOT ATTEMPT TO UPGRADE BY DOING EACH UPGRADE IN SEQUENCE (NB: the reason for charging you for this potential return is we have not charged for any upgrades (because we love our user community) but we cannot be penalised for people not reading clear instructions).

 

Instead, comment here saying you are on an older version than 1.03.5 and have remote support ticked (found in >settings >miscellaneous) and that you want to upgrade. We will then access your router and change settings so you can download the upgrade safely. Once we have told you it is safe to upgrade DO NOT REBOOT BEFORE UPGRADING. 

 

http://forum.netduma...ailable-v-1036/

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