TChaney205 Posted April 12, 2016 Posted April 12, 2016 I don't know what's going on Last night the weather was really so bad the entire neighborhood power went out for about 2 hours once the power was back on the Netduma doesn't work It normally beeps once and power up Since the power outage it beeps once and then 2 short beeps and it doesn't work I even put my computer into static ip 192.168.88.3 and tried to access the gateway no luck its not even issuing me a automatic ip it's my guest is like it's stuck in a boot loader maybe but any help would be appreciated
Knomax Posted April 12, 2016 Posted April 12, 2016 Open a browser and type 192.168.88.1...not 3 to have access in netduma web page.
TChaney205 Posted April 12, 2016 Author Posted April 12, 2016 Know I gave my computer a static ip of 192.168.88.3 in know the default gateway is 192.168.88.1 doesn't work
TChaney205 Posted April 12, 2016 Author Posted April 12, 2016 I don't know what's going on Last night the weather was really so bad the entire neighborhood power went out for about 2 hours once the power was back on the Netduma doesn't work It normally beeps once and power up Since the power outage it beeps once and then 2 short beeps and it doesn't work I even put my computer into static ip 192.168.88.3 and tried to access the gateway no luck its not even issuing me a automatic ip it's my guest is like it's stuck in a boot loader maybe but any help would be appreciated Here's a link of video of the netduma
TChaney205 Posted April 12, 2016 Author Posted April 12, 2016 Try this Unbrick RouterI tried this but no luck so I'm hoping Frasier could possibly help. This sucks a power outage caused all this
Zennon Posted April 12, 2016 Posted April 12, 2016 It was the surge when the electric came back on that did it.
TChaney205 Posted April 12, 2016 Author Posted April 12, 2016 Do u think they could relpace this for me are will I have to pay for another one? really can't afford another one at the moment
Zennon Posted April 12, 2016 Posted April 12, 2016 Fraser should be here tomorrow to guide you on what happens next.
TChaney205 Posted April 12, 2016 Author Posted April 12, 2016 Okay thanks I'm so mad this is screwing up my gaming this week
Zennon Posted April 12, 2016 Posted April 12, 2016 Do you have a volt meter to test the adapter to see if it is giving out the correct voltage?
Dillinger Posted April 12, 2016 Posted April 12, 2016 Do you have a volt meter to test the adapter to see if it is giving out the correct voltage? That was one of the things I was wondering. Brown out levels maybe, not enough to drive the unit? Rare, but I have seen electrical surges make a normally passable electric line become like a coffee straw with throughput. Have you tried the unit with an outlet that isn't on that particular circuit? Or as Zennon has indicated, do you have a way of getting a TRUE RMS* reading of the voltage hitting the unit? JD *TRUE RMS: basically means the high and low points are sampled and a real average is given. As opposed to just reading the highest point that spikes, which may not be enough to drive the load unit.
TChaney205 Posted April 12, 2016 Author Posted April 12, 2016 No I don't have a Volt meter I've tried plugging into different sockets around the house same results as the video I linked earlier
Administrators Netduma Fraser Posted April 13, 2016 Administrators Posted April 13, 2016 I've deleted your other thread as only need one on this. Sorry to hear that the weather caused this issue. Please email [email protected] and we will replace the router for free once the one you have now has been sent back to us
TEH BUTCHER Posted April 13, 2016 Posted April 13, 2016 Damn now that's service. Replacing end user destroyed hardware for nothing.
PharmDawgg Posted April 14, 2016 Posted April 14, 2016 I want to say this has happened before to someone else's router. Duma Army beware of power outages/surges.
iAmMoDBoX Posted April 14, 2016 Posted April 14, 2016 Customer service second to none Nah you don't know what you're talking about, they offer no customer service! /s I want to say this has happened before to someone else's router. Duma Army beware of power outages/surges. I've gone through so many routers/modems/ethernet cards due to power outages or surges. My house got hit by lightening once and fried everything that was plugged in.
TChaney205 Posted April 14, 2016 Author Posted April 14, 2016 I've deleted your other thread as only need one on this. Sorry to hear that the weather caused this issue. Please email [email protected] and we will replace the router for free once the one you have now has been sent back to us
TChaney205 Posted April 14, 2016 Author Posted April 14, 2016 Ive emailed you i really appreciate the help and a replacement of my unit you guys really are the best
TChaney205 Posted April 14, 2016 Author Posted April 14, 2016 I want to say this has happened before to someone else's router. Duma Army beware of power outages/surges.
TChaney205 Posted April 14, 2016 Author Posted April 14, 2016 Nah you don't know what you're talking about, they offer no customer service! /s I've gone through so many routers/modems/ethernet cards due to power outages or surges. My house got hit by lightening once and fried everything that was plugged in.
TChaney205 Posted April 14, 2016 Author Posted April 14, 2016 This is the first time any of this has happend to me is there anyway to prevent this from happening again?
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