Netduma Liam

Do you know which firmware version you're currently running on the XR1000? Have you factory reset it since it last upgraded to the latest version?

Do you know if the disconnects still occur when you're connected directly to the ISP instead of the R1? What's the make and model of the modem? Perhaps we can check up on that before you call your ISP.

They may not have been presenting themselves at the time but it could still have restored an error that could cause Ping Heatmap to fail over time or after a reboot. Perhaps try rebooting again and give it a couple of minutes, does it load properly after that?

Since the setup, just give the R2 a quick reboot and see if you have a connection again after that.

Welcome to the forum! We're updating that again now, you should see more servers back on the map later on today.

Great answer above. On your questions: Would you be able to send a screenshot of the completed Benchmark test and perhaps your QoS settings too? That might offer some more insight into the varying results. Could you please try going to Settings -> Setup -> LAN Setup and set the minimum DHCP value to .100. Then reserve IPs for every device on the network. Give them IP from .2 to .99. After that, see if the connection still drops. Did you have any other traffic running at the time of the Ping Plotter? Even if you were just watching a YouTube video in the background or something, it could interrupt the ping plotter and drop a packet or two. I agree with Zippy's comments on this, well put!

Hey, you can checkout this guide for that: https://support.netduma.com/support/solutions/articles/16000087492--dumaos-optimal-settings-guide-hybrid-vpn

Can you send an updated screenshot of how QoS is currently configured?

It should be back up again, resync cloud and check now. Good idea, though ideally we'd rather improve how we update Ping Heatmap so people don't need to be notifying us that servers are down all the time! We're working on that currently.

OK cool, let us know if you have any further problems!

YouTube doesn't quite work the same way, their ads are served from the YouTube domain. If you block that, you can't use YouTube at all. We're looking into whether there's a way to do it, but so far it doesn't look like it's possible with the current solution.

Apologies, I'll try to make sure the team push another update today.

Is there much difference between where you're located and where your friends are located, the ones who say it's fine?

Are the packet counters against the PS4 rule increasing rapidly when you're playing a game? Do you have Congestion Control set to 'Always' still?

Does the modem/router above the R2 have the LAN IP 192.168.0.x by any chance? If so, can you let us know the make and model of it so we can look in to it?

Thanks, we've made the team aware of this again this morning. We'll try get an update pushed for it this today.

Can you disable DumaOS classified games as well as the one for Frostbite engine and test again?

I'm not sure exactly what that says, but I assume it's telling you there's not newer firmware available currently? Assuming that's the case, that's correct.

Adblocker won't have any use for gaming, so you don't need to worry about that. If you're just gaming, you can leave Bandwidth Allocation as it is too.

Welcome to the forum! We still need to endurance test it so we don't know for sure, but it includes a lot of fixes that resolve similar issues on other units so we're hopeful it has.

That error can refer to many requests the browser makes, it also updates the cloud automatically so it may just be that. If it's not causing you any issues, I wouldn't worry about it.

It means it took longer than it was expecting, it's likely that it was still successful though.

OK, for QoS to work properly you need to have all devices on the network connected to the R2, so it has full control over the network. You could try lowering the Download slider in Congestion control down to about 70%, drop upload to 95%/ Then, disable all rules in Traffic Prio except the 'Games Console' rule.

Yes, please disable these for now and add the rule I mentioned.

Yes, that's because these devices are strictly limited to their allocation and cannot borrow from other devices. That's the only way to specifically hard limit a device though.