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Major new Netduma R3 Firmware

Netduma Fraser

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Everything posted by Netduma Fraser

  1. Netduma Fraser
    Interesting! I'll make a note of it for when we think about making another router!
  2. Netduma Fraser
    Do you know of any routers that do that? I suspect an external reset button could result in accidental factory resets which is why it hasn't been done so far
  3. Netduma Fraser
    If you have Adblocker on your web browser (not the router adblocker) then please disable or whitelist the router interface page
  4. Netduma Fraser
    A few people are away at the moment but we'll be able to get an update on this on Monday, I would also recommend signing up for Early Access as well so you can try any new builds https://forum.netduma.com/topic/39415-introducing-early-access/
  5. Netduma Fraser
    Ah okay, it's not telling you to access the link, it's saying it can't load part of the theme, if you click ok you should be able to continue using the Geo-Filter. That message usually appears if you have an Adblocker on your web browser.
  6. Netduma Fraser
    Thanks for the report, I'll get the team to push an update.
  7. Netduma Fraser
    Thanks for that, I'll pass it on to the team to confirm and correct.
  8. Netduma Fraser
    We did push an update the next day, resync the cloud and see if they appear now please
  9. Netduma Fraser
    Interesting, the link is fine so no foul play there but if you get it again please show a screenshot of the popup with the link
  10. Netduma Fraser
    Could you provide a screenshot of what you're seeing please?
  11. Netduma Fraser
    I have let the team know and they should push an update tomorrow
  12. Netduma Fraser
    Resync the cloud, then re-ping the game does it appear then?
  13. Netduma Fraser
    Thanks for the information, we'll update the ticket with this and hopefully we can get to the bottom of it.
  14. Netduma Fraser
    Thanks for the report, we'll take a look!
  15. Netduma Fraser
    Ah yes looks like you rebooted after. If you're able to get it connected again and can get a log when it disconnects that would be really helpful
  16. Netduma Fraser
    Thanks for that, around what time did it occur? Then we can try to match it up with the log
  17. Netduma Fraser
    That should be fine thanks, also do you see anything in the logs on the VPN page?
  18. Netduma Fraser
    No that is controlled by the service, e.g. Netflix, you would just need to find a VPN that hasn't been blocked by the affected services.
  19. Netduma Fraser
    They can support it but they can't prevent services blocking their known VPN IP addresses, some providers offer a free trial in which case you could try it to see if that is the problem with no monetary obligation.
  20. Netduma Fraser
    Have you tried another provider just in case the services you want block the VPN you're currently using?
  21. Netduma Fraser
    Great, let us know how you get on!
  22. Netduma Fraser
    How did you do the factory reset initially? Hold the reset button for 30 seconds, then wait 2 minutes before accessing the interface
  23. Netduma Fraser
    I think you may need to do a reboot, then retry or if that doesn't work, a factory reset and then try again. I believe it's got itself into a weird state and can't tell when you've entered VPN details.
  24. Netduma Fraser
    Is it still saying no VPN configured when you try to connect?
  25. Netduma Fraser
    Could you try with a different server/config (adjust the config to match the template) and try again please?
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