Netduma Fraser

Could you click the icon on the log panel instead and download it please as it's very hard to read this

Hello, welcome to the forum! Sorry to hear you're having this issue, when the disconnect happens are you able to access the router interface? If so please get the log from the System Information page when it happens and that should give us an indication of why it is happening. What is the model of the modem/router the R2 is connected to?

I can't see why that would happen, we haven't seen anything like that happen with our testing/reports we've had

Bonjour, pourriez-vous créer un nouveau sujet pour votre problème, s'il vous plaît ? Qu'est-ce que tu veux dire par une adresse IP aléatoire ? Dans ce nouveau sujet, veuillez fournir une capture d'écran de la page Geo-Filter montrant ce que vous voyez quand cela se produit.

As you removed the power the logs will be lost unfortunately. Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and that should stop it doing that loading in the future. I would really recommend upgrading to Early Access though!

Unfortunately not, the logs are wiped on a reboot so there won't be any information about the disconnect there. It may be worth signing up for Early Access https://forum.netduma.com/topic/39415-introducing-early-access/ and trying the firmware there once approved to see if you can get more stability.

For the router to determine what game you're playing so it can prioritize effectively it relies on Deep Packet Inspection, to determine network traffic that belongs to a game we have to capture traffic when playing the game. There are so many games out there we cannot realistically do it all ourselves so by reaching out to the community we can get those network captures and support games we may not have previously supported/improve support for games.

Thanks for this, I'll have a look through your tests and get back to you. We are still improving auto setup so it may not always provide the best results.

I'd suggest reupgrading the firmware using the TFTP method, this bypasses the boot process and any issues there then once done do a factory reset for the freshest install possible: https://kb.netgear.com/000059634/How-do-I-upload-firmware-to-my-NETGEAR-router-using-TFTP-from-the-Microsoft-Windows-Command-Prompt?article=000059634 and see if it works after that. If you reboot by unplugging the router without having done a software reboot (which acts as a hard save) then it could wipe settings.

Could you provide a log file from the System Information page when the disconnects happen please? That should give me an indication of what may be happening. How often is it occurring?

Interesting, could you provide a screenshot of your QoS page please?

Added!

If you connect directly to the Sky hub and do a speedtest.net test over ethernet and WiFi what do you get? You will likely see speed reductions through the powerlines.

For the R2 or the XR500? For the R2 you'll need to sign up here first https://forum.netduma.com/topic/39415-introducing-early-access/

No you've done the DMZ, the same IP you put into the DMZ set that as a static/reserved IP on the Sky Hub, it should be in LAN/Device settings on the hub

Sounds like that could be it, hopefully they resolve it soon!

Set that IP as static on the Sky router as well just to be sure it saves, then you can reboot the Sky hub, wait 2 minutes then reboot the R2 and it will have definitely applied, see if it works better then.

Are the powerline adapters being chained as in one connected to another or do they each connect to the R2? Have you put the R2 WAN IP from the System Information page into the Sky DMZ? If not that may resolve some of those issues.

I'll check in with the team about this to see if we can give you an IP to check at least.

Anything changed settings wise, physically with the router/devices at all in that 9 hour period?

Maybe a DPI update caused it so disable Adblocker, if that still doesn't work disable QoS fully from the Congestion Control menu and then try

Is there anything that changed coinciding with when that happened? Game/router update/settings change etc?

If you disable Adblocker on the R2 does that then allow you to login?

May not be the router then, if you connect direct to your modem can you login?

If you disable the Geo-Filter does that then allow you to login?