Netduma Fraser

We know what the cause is I believe, I've left a message with a colleague to get an update on what is happening next week

Okay thank you for clarifying, it's the service being out of date then, you'll have to use the workaround for now. I will let the team know.

I thought you were experiencing that also after a reset in which case the recovery questions may needed to have been completed. All I can think of is that it rebooted but then didn't load the software correctly and loaded the default pre-software details. Next time reboot from the Settings page specifically and see if you get the same issue or from the physical button on the router.

Added but it has been temporarily removed

I've given you Early Access, please see if the firmware there helps to resolve your issue https://forum.netduma.com/forum/151-netduma-r3-early-access/

Are you completing the recovery questions as well prior to moving on to the next stage? Are you completing it over WiFi or ethernet and does it make a difference which one you use?

If you could yes please and with the map fully zoomed out the entire time, also with it added as a console. Also showing the Geo settings in the menu

You can connect it via USB to the router but you wouldn't be able to do anything with it, it doesn't have ReadyShare or that kind of feature

It's not a default config but also if the router has factory reset to that state then no devices from your network would be connected or auto connect to the network at the time, the Setup Wizard would also need to be completed before getting internet access. We also just work on the DumaOS side of things, all the settings including WiFi uses the existing code Netgear use(d) across their range. Your password, how long is it, what kind of characters are you using? There will be an XR1000 beta shortly, it was posted but it's been temporarily removed for the moment but once that is sorted it will be added again and you can try that.

Is this a private match? Since you first mentioned it has it been in relation to private matches? Does normal public matchmaking work?

Never seen that happen but it looks like you're not doing the recovery questions is that correct? You need to do those to carry on

Could you record your screen showing the whole process please? Then I can make better sense of what is happening

If you don't change the credentials and just leave them on the default admin / password are you able to continue? If so complete the wizard and then change the credentials from the main interface and see if it works please

If that's what works for you that's great, we'll continue improving

If you go to SmartBOOST > Menu > Stats for Nerds and click on the connections button for the gaming device when you're in a game you may see the IP there

Set Congestion Control download to 70% instead please and then see if you notice an improvement

Refresh the page, it should ask you for the credentials again and then you can enter the new ones and continue, does that work?

Okay still set the reserved IP instructions and try again

Can you provide a screenshot of your Congestion Control panel and SmartBOOST please?

I'm waiting for an update from the team and will get back to you Use 192.168.1.1 instead, does it work then?

Try 10.0.0.1 instead please

0.03 is fine, have you got them to disable the Static IP to see if it goes back to normal again?

Check the IP on the PC itself, then check the device you think it is on the Device Manager, make sure they match, if they don't find the match and re-name it. Then in Settings > DHCP > Add Rules > Select Device > Save, then reboot the router from the interface and see if it happens again please.

Try using 192.168.1.1 instead of routerlogin.net and see if it works please

So it says 1000Mbps link speed in both scenarios?