Netduma Fraser

Good to hear, thanks for the update!

It should show on the UPnP page

Added

A static public IP or you've set a static IP for your gaming device? Could you contact the ISP and see if they could extend the lease time to see if that helps please?

Gotcha, thanks. What ports are UPnP trying to open when you have that on?

No, it's just the same link, it's local, it would just take me to my logs. I can't use that file, just right click the page, click save as and then save it as a txt file

Yes you can absolutely do that if you wish to. Just keep in mind the QoS/SmartBOOST will not be as effective as it cannot control your entire network properly.

Please, I implore you to answer my specific questions, you mention an issue, I provide troubleshooting steps and you don't answer/try them and state an update is needed. If you don't answer the questions/steps I provide then we will continue going in circles with no resolution. If you don't want to troubleshoot and wait for an update that is absolutely fine but don't be surprised if it doesn't fix your issue because unless I can confirm an issue is legitamate I cannot tell the developers to resolve it. For the RGB: Are you using the power adapter that we provided? Do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Do you have another power adapter you could try with? For the Geo-Filter (I've even copied it over from your other topic for you): Please let me know if I'm not explaining this in a way you can understand as I've explained it many times You cannot influence what players you play against You can only influence the servers you play on You cannot play other states in Brazil - there is only 1 server in the entirety of Brazil You can force servers in other countries though that is not the purpose of the router You found a mislocated server on the map when you provided the screenshot of the US server - it was actually in Brazil - this is easily fixed. It does not mean wherever you put your radius you will get Brazil. To test if you can play on a server in another country, move the location/radius to the East coast of the US and then search for a game.

You cannot really affect it whatsoever in that circumstance, it's likely that their servers are more under load now given the time of year

Your public IP seems to be renewing every 10 minutes for some reason which is insanely often. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g. R3 in its DMZ, modem/bridge mode

Sorry, what did you mean by "I have my PC internal IP address on a static route." then? Do you mean you made a reserved/static IP for it? What about port forwarding off and UPnP on? It may be you're trying to port forward a conflicting port that UPnP is opening and vice versa, you should only need one of them enabled

On the router interface in Settings > Troubleshooting > Advanced

I don't know what you're referring to there, if you answer my questions specifically then we can move forward with trying other things

If you could grab the logs when it happens that may provide some more information

What is the static route you've done as that's probably why you're having the error

Drops like that with that frequency no, could you provide the logs from the router when that happens please?

Are you using the power adapter that we provided? Do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Do you have another power adapter you could try with? I've commented on the Geo-Filter aspect in your previous topic many times so I won't repeat it here, go back and check what I said and try it and provide a screenshot if needed.

Are you able to grab the logs from http://192.168.77.1/cgi-bin/logs.txt when you can't access?

Do not DMZ your PC, that's a major security risk, what are the port forwarding rules you're using exactly? Your PC IP may be changing and so your port forward rules may not be applying, double check that. Also test with the Geo-Filter disabled to see if it still happens.

I appreciate you providing the steps that worked for you - I think stating it like that is incorrect though, that's your experience but it isn't like that for everyone - a year and a half after this was posted I think you're the only one to mention this was the process you needed to do.

Is this after a factory reset? Does it happen around the same time every day? Are you able to access via the app when it happens?

I don't have an answer for you, my last post was on Friday night after everyone left for the day and they won't be able to look at it until Monday and then I don't know what their workload is like to provide an estimate. As soon as it can be done it will be, I will keep pressing for it to be done before Xmas if needed.

That is normal when using a VPN, you won't be able to get it open.

What do you mean by struggling exactly?

I'm always going to advise updating to the latest firmware, especially when it's one that has been done to rectify issues you've mentioned. As the support person I'm going to do just that, provide support, I say all the time that I pass things on to the devs so they can look into it but it doesn't mean I'm going to ignore people or stop trying to help them. You're posting on a support forum, of course everyone here is experiencing issues, the ones that aren't having issues aren't posting here, it's hard to remember that sometimes but looking at the forum provides a skewed view of the customer base. Given I have to deal with these queries day in day out, it's something I need to remind myself of more than most. I'm not a developer and you wouldn't want me poking around in the code. I'll continue to help people where I can and even if I can't I will make sure they feel heard and things are passed on to the developers, that's all I can do. I'll do my job and they'll do theirs. I appreciate you're frustrated however, I can't do anything more than I am already and the team are working on the bugs I let them know about all the time. The entire customer base don't have the issue, it's not a fundamentally broken product, it just comes down to the fact that unfortunately you are one of the people having the issue and we'll endeavour to get it resolved as quickly as possible for you and any one else experiencing it.