Netduma Fraser

Does it still happen with the filtering toggled off? Can you get a close game that way?

Thank you, I'll pass these on. If you haven't already and are able to do so, providing an up to date capture would allow us to support it quicker:

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? We are aware Ping Optimizer/Speed Test isn't 100% reliable at the moment and it's something the team are working on. Could you provide a screenshot of the LAN settings page please?

I'll reply to your email shortly

There isn't anything there that indicates you aren't connecting to a game, just that you're not pinging it. You have allowed/denied quite a few servers though so it is possible you've blocked something you shouldn't have, removed all the denied servers and reboot then try again

Added - it has been removed currently

It's a server based game as far as I am aware so it will just work the same. You can't influence who connects to the servers, just the server you connect to

Added

Select Games Console instead and it will prioritize the game

Yes Steady Ping you can, that doesn't affect the way filtering works

Geo not working in what way?

Yes please, there is always that possibility

Thanks for the update, much appreciated!

Factory reset and then try again, they're big changes in firmware, any remnants could cause issues

In order for you to get the full benefit, ALL devices should be connected to the R3 so modem in passthrough > R3 > everything else

Most likely Ping Assist or Geo-Latency are enabled, disable those and it will adhere to your radius

Keep us posted, hopefully it's all stable from now on

Great thanks a lot!

That's quite bizarre, set the XR to have a static/reserved IP on the modem so the IP doesn't change, double check the IP is the same in the DMZ then reboot the modem, wait 2 minutes then reboot the XR from the interface, wait 4 minutes then check the speeds again

You'd purely be using it for the Geo-Filter in that configuration. You would have to have it connected to the Asus as you're using the passthrough mode, then put the R3 in the DMZ on the Asus to ensure an Open NAT when playing.

I'd suggest testing with downloads while following: https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ start with a high value for Congestion Control e.g 95%, test, decrease 10%, test, decrease 10% etc, until you get to a value that is pretty good, then try 5% either side of that value to see if it can be improved. Important to note that Download/Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values. This is more of a real world test. Congestion Control can be found in Ping Optimizer > Advanced.

We're aware of it but it's harmless spam so you can ignore it, won't be causing any issues

You can connect it to your fritzbox, no need to buy a modem. We do update the cloud with new games yes

I'll close this topic now

No worries, if you do find out what the issue is I'd be interested to hear the cause!