Netduma Fraser

I've responded to your email, we can continue there

You've verified this by plugging your PC direct into the Sercom and testing the speeds like that?

I'll pass it on to the team to see if they can do anything

Not all games/servers will necessarily be able to be stabilized but does it show the ping method as direct or traced? When its traced then it usually won't be able to

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I don't think this is a common issue at all and don't forget you'll only see issues posted here. It is also an Early Access firmware not ready for public distribution and so bugs are expected. If you want to downgrade I'd suggest factory resetting so you can then connect via WiFi with the default credentials to then downgrade via the app

Added, if you still have issues make a topic and we can help

Just to clarify - you've put the Xbox in the DMZ on the sercom or R3? The Sercom should be in bridge mode or have the R3 in its DMZ. The Xbox if you want it to can be in the R3 DMZ but not the Sercom. You've entered the speeds on the router as 573 Download & 421 Upload - change this to what you pay for in Speed Test > Advanced otherwise Congestion Control won't make any difference, that's why you've had to throttle so low to see any differences. Once done then re-fine-tune your percentages How have you setup SmartBOOST? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter?

If you're having issues please make a topic and we can help you there

By the looks of it, the Google Home has a network feature called Random/Private MAC addresses enabled, I haven't got/used a Google Home so I can't say for certain but this may be something you can disable in the app for it. Essentially what it does is as you can see there, sets a new MAC address for the device everytime it connects to the router. A MAC address is a unique device identifier, essentially showing as a new device when connecting to the router so in theory he could just be unplugging it and replugging it in and then it will allow him to bypass the block. A couple of potential solutions: Disable Random/Private MAC addresses on the Google Home app - if he has access to the app and knows about this he could just re-enable it Set a static/reserved IP address for the Google Home device - verify the internet works outside your block - then disable DHCP on the modem - this would require you to set a static/reserved IP for every device connected to the modem otherwise they would not be able to connect with DHCP disabled. If any of those devices have the MAC address enabled then they may not be able to connect when this changes. Any new devices you want to connect to the network would have to be given a static/reserved IP on the device itself to connect, you can then mirror that on the modem. Your rule there is showing it as purely connecting to 5GHz, similar to what I've mentioned when connected to 2.4GHz the device will have a different MAC address so he could be connecting it to 2.4GHz when the rule shuts it off for 5GHz. Identify the device that appears/uses traffic at the time using 2.4GHz and block that as well. Combining the WiFi into one may also be a good idea. If all else fails then probably the simplest and guaranteed way to prevent him using any tech savvyness to counteract what you do - remove the device from his room every night

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Bandwidth allocation never set speeds direct to each device, it just allowed you to reserve bandwidth for devices but if it didn't need the bandwidth then it would be shared with other devices. You can still do this: SmartBoost > icon top right > Favorites/Primary Profile > Click new icon top right If you want to select the entire device choose ports, enter: Glad to hear you're getting better speeds now, it is a better update than the previous one so people did see some improvements but not in all cases

Could you provide a screenshot of how you have setup your rules currently to block devices? Then we can advise from there

With the filter enabled try to connect on Discord, have the map zoomed out fully and check for any blocked icons, when it appears add it to your allow list. You may need to do this a few times to get all the necessary servers, once you've done that it shouldn't be a problem anymore with the filter enabled. If they add new/change servers that can happen. If you could provide us the IDs of those servers we can get them added to the global whitelist.

Sorry to hear you've not had a great experience - this is why we're here though to help you through any issues you may face. It's not uncommon for people to need a nudge in the right direction initially given the nature of the product and the many facets of the software, especially on a type of device that many people don't usually interact with like that often. What you've mentioned so far sounds like you need to adjust settings, it's not a plug and play product necessarily, fine tuning is needed to get the best out of it. If you'd like to go through it we can - it doesn't look like you've contacted us to do so thus far, if not no worries.

Thank you for posting the solution, I'll pass it on to the team to look at for the next update

The default WiFi password will be on the underside of the router

Do you have many devices connected via wifi/ethernet? Unplug all devices, disconnect all devices from it, access using the mobile app, re-upgrade, close the app, wait 4 minutes. Then access again via the app, factory reset, close the app, wait 4 minutes. Then access and complete the setup wizard using the app, once you're through then start adding devices back to the router one by one and see if you can isolate a particular device/LAN port etc that might coincide with the issue.

Could be Chrome then potentially, try Firefox, do you get the same issue?

Do you get the same issues accessing using the mobile app?

Completely different routers & software, though whether you noticed it or not you wouldn't have been able to throttle upload properly with PPPoE on the XR500. No that wouldn't help, you need PPPoE for a connection and so if the R3 handles it then currently speeds will be lost, we are working to improve it

Was just about to say, PPPoE will be the cause and so it would be best to use the EE router to have that handle it instead and plug the R3 into that, then you'd have full speeds. You can put the R3 in the DMZ on the EE router and ensure you connect all devices to the R3 and you won't be at any disadvantage. Added you to early access https://forum.netduma.com/forum/151-netduma-r3-early-access/

Good to hear you've found a solution, thanks for posting it. It could well be that, I'll pass it on to the team.

I've been told that yes it's compatible with gigabit now