Netduma Fraser

A VPN is likely to make it more difficult honestly but it may help force them. You don't need a computer, you could copy and paste from your phone I should think. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode What platform are you playing on and how is it connected, via ethernet or WiFi?

If you did a proper factory reset there is a whole Setup Wizard that it would force you to go through before you can access the interface - you setup WiFi there yes. How much is a lot of jitter direct to the modem?

There isn't any indication in the logs that its a factor but it's worth a try

Thanks for the comments, I'll pass them on the team for when this is considered

I couldn't say when/if any requests may be implemented. All I can say is when our major features we're working on are done and stable that should open up more time to focus on requests.

The interface does not work properly with https, however, it's a local address, inaccessible from the internet (unless you enable the option to make it accessible) and so https isn't needed

Do this: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter If you're on PC then give it the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) if on PC or platform (e.g. Xbox, PlayStation) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in the same Settings menu as above or in Settings > Troubleshooting > Advanced > Developer Options depending on your firmware version. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place. -- Do keep in mind that the purpose of the router isn't to force servers really far away and that as a result of the high ping you will have that it may not be as easy to connect to those servers.

Added

So just to be clear, all they needed to do was to register the modem & the router and you're all good now? If you can't access the interface on the router then hold the reset button in the back for 30 seconds, release, wait 4 minutes then access again so you can go through the Setup Wizard - this should not effect their registration so you should be online once the wizard is completed. Why you need to register the router you're using to get internet is weird, surely that's more headache for them too.

Do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise you'll need to email [email protected] if its completely dead.

No it doesn't, it has been something that's been requested before so it's on our list

Make sure every device you reserve an IP for then disable the option for the "Use router as DHCP server". That means then that only devices you've reserved an IP for or devices you set an IP manually for on the device itself can connect. Please see if that resolves the issue.

With the way Fortnite works it only tries to connect you when it's loading in to the pre-game so that's the only time it can be blocked which can then lead to a slow time back to the lobby. It doesn't work like other games where it will continually try to connect to servers until it finds one you can connect to. It's a completely bizarre system in my opinion but that's why we usually suggest for Fortnite to disable the Geo-Filter but where you can still see servers then just quit if it's not the one you want, it will be faster. For Arc Raiders for proper compatibility it would require a change to the way the Geo-Filter itself works so not as easy to improve.

General errors like that I don't always trust because all it's really telling you is it wasn't able to connect and there could be another reason for it BUT If you're getting a DNS issue then that is a problem, basically DNS is what turns a URL for example netduma.com into the IP address that you use to connect to that website. So if that's not working properly then it means that entering google.com into your web browser for example it wouldn't know what IP to connect to/access to then display the correct information back to you. If that is the case the ISP should be able to sort it quite easily, either from a new modem (if this is the issue then wiring is less likely and now more likely the modem) or something they can sort remotely. I understand your frustration on that, they have their script they have to go through and they will go through it regardless of what you say. Your best bet is to go through the motions, tell them the issue, do/feign doing if you've done their suggestions before (make sure to leave enough time in between so they can be certain you've done it) and let them go through all the steps they're required to ask you. If they can't fix it with those basic suggestions which is likely then they will either want to send a tech out which as you've mentioned isn't viable, hopefully explaining that they will (or ask to be) escalate(d) to a tier 2 or 3 tech. They will have more knowledge and should hopefully provide more targeted support/be able to identify the cause and solution. Also absolutely do not mention another router - it's vital you're clear that this issue is experienced when directly connected via ethernet from your PC to their modem - not saying they will but some may use that as the excuse to get you off the call if they don't know what the problem is. Good luck, I hope you can get it sorted and would be interested to hear an update on how you get on!

Ah potentially - you may need to look up the specifics but if you look at the WiFi for the router on your phone you should have a setting - Private/Random MAC Address, disable that. Then you can assign an IP again and it will hold this time.

It is almost always due to settings, please provide a screenshot of your Geo-Filter page when you see the issue happen

I get why you might feel that way, but I think it's a bit early to make that assumption before you've properly had support for the issue. To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) if on PC or platform (e.g. Xbox, PlayStation) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in Settings > Troubleshooting > Advanced > Developer Options. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place.

That's good - grab another log and look at any repeated DHCP IP entries that are left, presumably they're going to devices that you haven't yet reserved an IP for in which case if you add those it should be better

That's great to hear, thanks for the update! I would suggest staying on your current version as I cannot guarantee the kind of stability for your issue that you're looking for on that version at the moment.

Yes that's correct it should be for every device though, if they're not showing for you to add them do something on said device and then it should appear for you to add. Is it happening less after doing this?

If you're not getting your proper speeds direct to your ISP modem then something is wrong and while it's possible a new modem may help it's probable that it could be more to do with the wiring going into your home

No not IPv6 but that's answered the question thanks. In LAN Settings, set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 4 minutes and see if that stops the disconnects. No it's not that, the XR routers show those a lot but they're actually just connections you've made - that one for example is just Microsoft.

Are you using PPPoE or anything like that? Could you provide the logs when it next happens please? No worries that answered it.

Thanks for the update so far, keep us posted on how you get on

By strange DNS issues do you just mean that you're getting disconnects throughout the day? (Presumably you're taking the browser not loading page as the reference for DNS issues?) How often is it happening throughout the day? Does it come back after a few seconds/minutes or do you need to reboot to regain proper access? What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g XR in its DMZ, modem/bridge mode