Netduma Fraser

We don't have any servers that would appear on the Geo-Filter/block you from playing, it's an authentication server for the game, you've done the right thing to allow you to play and we'll take the ID and add it to our whitelist. They change/update their servers frequently so sometimes this happens.

Okay keep us posted! Make sure to do the reboot as well, if it is the lease for some reason then that should prevent it happening for at least a week

On the actual devices themselves, they're device specific settings so for example on the Windows PC that's connected to the WiFi, in the WiFi list when connected to the R3, click the 'i' top right of the connection and it will take you to the page you can disable Random Hardware Addresses. Same principle applies to the way you do it on a phone. The log may be reporting the ports reversed so could be port 1 = 4 and port 3 = 2, are those your PCs? Have any settings or anything with the physical setup been changed prior to the issue occurring?

If there is something we need to do to continue with updates then we will do so, a lot can change in a year so we'll keep an eye on it and pursue any action we need to

Have any settings or anything with the physical setup been changed prior to the issue occurring? Is every device disconnecting when this happens or specific ones? I can't see much to indicate why a disconnect is happening just that it is. What devices are connected to port 1 & 3 of the router? For WiFi devices, windows & Android/iPhones for the WiFi connection it's connected to there is a Private/Random MAC address option, please disable this, then reboot the router from the interface, wait 4 minutes and see if it continues please.

It only applies to new routers so the router you already own will not be affected. You will continue to get updates.

It only applies to new routers so the routers you already own will not be affected. In addition, we're not the manufacturers and so I'm sure that they themselves will apply for any permits that are required to continue being able to produce routers outside the US.

I've mentioned it a few times but we've been working on some big features which has caused delays with updates and not just for the R2. When the R2 was released it came with DumaOS 3, we never indicated at the time that meant it would get full compatibility with the next iteration of DumaOS but we're doing our best to give you what we can of it considering DumaOS 4 was developed on the R3 and the R2 hardware is significantly less powerful than the R3. I understand it's frustrating but it's likely the next update for the R2 will be the last so we need to ensure we get it right. NTGR mark their routers as End of Service when they feel the need to do so, there is nothing we can do about that unfortunately and we don't get 100% of those routers cost to continue development like we do with our own.

Great to hear, thanks for the update! That's really personal preference, it depends how much you want it to be prioritized over other devices, 5 will give it top priority overall

Good to hear! You might just need to fine tune the Congestion Control a bit more and ensure SmartBOOST is triggering correctly when playing

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Best thing to do is check with filtering disabled, do you ever get that server? If not then it's likely not currently available. We can list all the servers with heatmap but it doesn't mean they're all available at once

Your Xfinity gateway provides WiFi is that correct? In which case you'll need to put it in bridge mode or put the R3 in its DMZ. Does that mean you have devices connected to the gateway still? Always, Auto or Low Latency for Congestion Control? You'll need to experiment with the percentage here to improve your bufferbloat results. Keep in mind if you have speed test bypass enabled here you'll need to disable it for the test to register better to your changes. SmartBOOST is set fine. For the Geo-Filter: Quit the application/game/client completely - including the Battle.net client from the System Tray - important! Remove device from the Geo-Filter Give the PC the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in the same Settings menu as above or in Settings > Troubleshooting > Advanced > Developer Options depending on your firmware version. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter?

Glad you found a workaround. It's not recommended to play with a VPN though as you will have a higher ping.

For the older games they do tend to start reducing the amount of servers available so that's likely what is happening here. If the Geo-Filter doesn't see them then they're not actively available unfortunately

Okay great so now you'll need to adjust Congestion Control manually, set to Always or Auto (but this depends how SmartBOOST has been setup to prioritize what you care about), experiment with the percentages and see what works best to start giving you better results

It's going to be difficult to get better results without ALL devices being connected to the R3, that's why you felt as though adjusting Congestion Control was barely doing anything because it's only applying to 1 device out of your entire network so that's all it can control. Devices connected to the hub can do whatever they like and the R3 can't do anything to stop them so I don't know how much you're actually going to be able to improve things without doing that. Also are you purely concerned about the test results or are you having a negative experience in game that coincides with this? Put the R3 WAN IP in the Hub DMZ. What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What game are you playing? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter?

Yes that's correct, thank you and you!

Okay fair enough, I'm sure we could solve it given more time but I'd suggest contacting [email protected] fairly quickly then as you said you bought it 3 weeks ago.

How did you disable it previously? Disabling SmartBOOST fully from its menu would disable Congestion Control so re-enable it. Then adjust Congestion Control in Ping Optimizer > Advanced.

https://forum.netduma.com/forum/151-netduma-r3-early-access/

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A lot of websites now use something like Cloudflare for protection and they can detect suspected spam/bot activity but they will have blocks of IP addresses that are blocked for whatever reason so if it's not the website itself they probably wouldn't even be aware of that happening. Not saying it is that but if you get the same issue direct from your modem and the ISP deny it then that would be the logical explanation. Do you know if your public IP has changed recently? If it has then it may have changed to one that is in a block list for example. Testing direct from the modem would give you the best information so far, though there really isn't anything else I can think of on the router that would be blocking it.

Disabling Congestion Control would be the opposite of what to do, re-enable it, set to Always and try with 70% for download & upload, do you get the same issue?