Netduma Fraser

Thank you for posting the solution, I'll pass it on to the team to look at for the next update

The default WiFi password will be on the underside of the router

Do you have many devices connected via wifi/ethernet? Unplug all devices, disconnect all devices from it, access using the mobile app, re-upgrade, close the app, wait 4 minutes. Then access again via the app, factory reset, close the app, wait 4 minutes. Then access and complete the setup wizard using the app, once you're through then start adding devices back to the router one by one and see if you can isolate a particular device/LAN port etc that might coincide with the issue.

Could be Chrome then potentially, try Firefox, do you get the same issue?

Do you get the same issues accessing using the mobile app?

Completely different routers & software, though whether you noticed it or not you wouldn't have been able to throttle upload properly with PPPoE on the XR500. No that wouldn't help, you need PPPoE for a connection and so if the R3 handles it then currently speeds will be lost, we are working to improve it

Was just about to say, PPPoE will be the cause and so it would be best to use the EE router to have that handle it instead and plug the R3 into that, then you'd have full speeds. You can put the R3 in the DMZ on the EE router and ensure you connect all devices to the R3 and you won't be at any disadvantage. Added you to early access https://forum.netduma.com/forum/151-netduma-r3-early-access/

Good to hear you've found a solution, thanks for posting it. It could well be that, I'll pass it on to the team.

I've been told that yes it's compatible with gigabit now

See if you can access this page to re-upgrade http://192.168.77.1/dumaweb#!/support

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It's very likely then that there was something happening at the time on your network causing local congestion. If it happens again check the network usage to see if anything is using a lot of bandwidth. If there is then you'll need to adjust Congestion Control/SmartBOOST to counteract it.

Make sure you use speeds you've manually entered, follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values.

How have you set the EE router to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3 or are some still connected to the EE router? Have you entered the speeds you pay for into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What platform are you testing speeds on and how is it connected, via ethernet or WiFi? Where are you testing the speeds?

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