Kingpin Posted December 16, 2020 Share Posted December 16, 2020 Hello, my speeds from my ISP are 500mbps download and my upload is 20mbps. I achieve these speeds when I am hardwired directly into the modem, but when I try to hardwire directly into the router I hardly get over 100mbps download and my upload seems to be right around 16-20mbps consistently. I also experience very poor signal strength and intermittent internet. I have the antennas up, and have a fair to poor connection on the same floor of my house as the router. I have had numerous tech agents from my ISP at my house, and replaced the modem a few times with no success. My ISP has confirmed that there is nothing wrong on their end as when testing their own basic modem I get the exact speeds I should and my connection strength is strong on all 3 floors of my house. My R2 also has the latest firmware update which doesnt seem to help the issue at all as this has been going on for some time. If I do not have this issue resolved soon I will have to ship my router back and move on from the R2. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 16, 2020 Administrators Share Posted December 16, 2020 Please could you take a screenshot of the Device Manager table view where it shows the link speeds? We are continuing to make improvements to WiFi, could you tell us what WiFi settings you're using currently please? Link to comment Share on other sites More sharing options...
Kingpin Posted December 16, 2020 Author Share Posted December 16, 2020 I have since factory reset, and cant even get it to connect at all now. I have tried switching the eithernet cable with a brand new one, still says "Could not detect an internet connection" ive tried using the reset button on the back as well. No luck. But when I hardwire modem to computer I get perfect connection and perfect speeds. Link to comment Share on other sites More sharing options...
Kingpin Posted December 16, 2020 Author Share Posted December 16, 2020 Link to comment Share on other sites More sharing options...
Kingpin Posted December 16, 2020 Author Share Posted December 16, 2020 Link to comment Share on other sites More sharing options...
Kingpin Posted December 16, 2020 Author Share Posted December 16, 2020 Same eithernet cable, but hardwired into computer works perfectly fine...when plugged into the back of R2 it says it cannot detect an internet connection Link to comment Share on other sites More sharing options...
Kingpin Posted December 16, 2020 Author Share Posted December 16, 2020 I work from home and need my wifi for my devices to perform my job. Please reply as soon as possible. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 16, 2020 Administrators Share Posted December 16, 2020 Click WAN Setup and then skip it to get through to the interface. Then in Settings > WAN apply the settings to regain the connection. Do you know if you need anything specific for a connection such as PPPoE etc? Link to comment Share on other sites More sharing options...
Kingpin Posted December 16, 2020 Author Share Posted December 16, 2020 I have allowed remote access to tech support if you can have a look Link to comment Share on other sites More sharing options...
Newfie Posted December 16, 2020 Share Posted December 16, 2020 Are you now online? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 16, 2020 Administrators Share Posted December 16, 2020 We wouldn't be able to take a look without internet and it's also not something we do for tech support unless it's a very specific bug. Did my suggestion before help? Link to comment Share on other sites More sharing options...
Kingpin Posted December 16, 2020 Author Share Posted December 16, 2020 5 minutes ago, Newfie said: Are you now online? No. I have internet connection to modem. But nothing from modem to router. If I hardwire pc directly to modem everything works. When I plug back into router, it says "could not detect internet connection." Have tried factory resetting router twice now with no luck. Link to comment Share on other sites More sharing options...
Kingpin Posted December 16, 2020 Author Share Posted December 16, 2020 Just now, Netduma Fraser said: We wouldn't be able to take a look without internet and it's also not something we do for tech support unless it's a very specific bug. Did my suggestion before help? I can connect my pc to my hotspot and you can access the router while its connected to the modem that way. And no it didnt, still says could not detect an internet connection. Link to comment Share on other sites More sharing options...
Newfie Posted December 16, 2020 Share Posted December 16, 2020 They don’t know your connection type so it’s pointless connecting to your router and is something you need to do your end. How did you set it up before, what is your connection ie.PPPoE? if not sure then give as much info as possible, isp, modem type, VDSL or Fibre and so on. Link to comment Share on other sites More sharing options...
Kingpin Posted December 16, 2020 Author Share Posted December 16, 2020 ISP: Spectrum Internet (Charter Communications) Modem Type: Technicolor Model:ET2251 MODEM>ROUTER>PC all hardwired. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 16, 2020 Administrators Share Posted December 16, 2020 When you initially had internet through the router had you entered anything into the WAN Settings of the R2? Reboot the modem, then wait 1-2 minutes and reboot the R2 and it should work. Link to comment Share on other sites More sharing options...
Kingpin Posted December 16, 2020 Author Share Posted December 16, 2020 I don't think so, outside of some QoS changes it was basically at the factory settings. Link to comment Share on other sites More sharing options...
Kingpin Posted December 16, 2020 Author Share Posted December 16, 2020 Rebooting modem, and then waiting a few minutes to repower on the router didnt work but when Modem and Router are connected via eithernet it says "Internet Connected" under NETWORK MAP When I disconnect that eithernet cable connecting the modem to the router it changes to disconnected under NETWORK MAP but in the top left it stays showing disconnected either way. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 16, 2020 Administrators Share Posted December 16, 2020 Connect them together and check the modem interface, does it show the R2 as a connected device? Link to comment Share on other sites More sharing options...
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