Just got my XR1000 holly cow is the interface slow

[Netduma Liam]

7 hours ago, WIMMPYIII said:

So your suggestion is to wait for at best months for a firmware fix on a brand new router that cost over $300? I think not. I and everyone else should do whatever possible short of physical damage to get it working while they at least have 30 days to return it. As I got it out of the box it was completely useless and nothing short of a 30/30/30 reset did anything. Non of your stated recommendations or netgears did anything but waste massive amounts of peoples time.

We understand why this is so frustrating, we're working to release a fix for this as fast as possible but as Fraser said it's not the easiest thing to reproduce. Thank you for your patience thus far, we'll do our best to ensure this is sorted as soon as we can!

[Dialsoft]

I had some friends recommend this router, the XR1000 with DumaOS. I have to say while it seems great, it is the slowest interface I have ever seen. I am using a beast of a computer and I know its not that. Also I had no way to control the DHCP features as far as I can tell. For example. I want to be able to propagate google DNS servers to the pcs on the network but it seems that the router cannot do that.  It forces the IP of the router for DNS servers.

[Netduma Fraser]

4 hours ago, Dialsoft said:

I had some friends recommend this router, the XR1000 with DumaOS. I have to say while it seems great, it is the slowest interface I have ever seen. I am using a beast of a computer and I know its not that. Also I had no way to control the DHCP features as far as I can tell. For example. I want to be able to propagate google DNS servers to the pcs on the network but it seems that the router cannot do that.  It forces the IP of the router for DNS servers.

We're working on that! As far as DNS goes that's not something it can do currently, that would be one for NG to take a look at implementing. I couldn't say whether it will be included or not

[Serg]

After having slow interface issues, i found this forum page and wanted to update that it seems the web browser interface has been improved since the Firmware update. I only noticed a 2 - 3 second delay when updating settings, which is expected.

I have noticed though that the router struggles on the Nighthawk app though. When trying to access it, the app struggles to find a connection and gives me Timeout errors which require me to exit the app entirely and try again. Whenever I try to run speed test runs, it fails the first time but will work fine the 2nd time but it records both events in its log. When I try to connect to the router remotely, sometimes it lags out so bad that the router goes offline and cannot be found for 3 minutes, although none of the hardwired devices are affected, only wifi.

I recently turned on Smart Connect and tried assigning Static IP addresses to my devices at home but I began to notice that all my Ring cameras struggle when doing so. They have had a longer delay when trying to view Live events, sometimes even failing all together, but events are still triggered and recorded on the cameras history.

My gaming consoles will say "No internet connection" even when standing next to the router and I have to sometimes restart the console or reconfigure the internet settings for it to find the router again.

Did I setup something wrong? Should I disable some options? I never had this issue with my R6400 router I purchased 8 years ago

[Netduma Fraser]

17 minutes ago, Serg said:

After having slow interface issues, i found this forum page and wanted to update that it seems the web browser interface has been improved since the Firmware update. I only noticed a 2 - 3 second delay when updating settings, which is expected.

I have noticed though that the router struggles on the Nighthawk app though. When trying to access it, the app struggles to find a connection and gives me Timeout errors which require me to exit the app entirely and try again. Whenever I try to run speed test runs, it fails the first time but will work fine the 2nd time but it records both events in its log. When I try to connect to the router remotely, sometimes it lags out so bad that the router goes offline and cannot be found for 3 minutes, although none of the hardwired devices are affected, only wifi.

I recently turned on Smart Connect and tried assigning Static IP addresses to my devices at home but I began to notice that all my Ring cameras struggle when doing so. They have had a longer delay when trying to view Live events, sometimes even failing all together, but events are still triggered and recorded on the cameras history.

My gaming consoles will say "No internet connection" even when standing next to the router and I have to sometimes restart the console or reconfigure the internet settings for it to find the router again.

Did I setup something wrong? Should I disable some options? I never had this issue with my R6400 router I purchased 8 years ago

Hey, welcome to the forum!

Regarding the App you'd need to contact Netgear about that as it's not something we've had any involvement with.

Those kinds of devices only really like 2.4GHz and do not do well with WiFi that switches between 2.4/5GHz - would be better to disable this and manually have them connect to 2.4GHz.

[MotFPS]

4 hours ago, Serg said:

After having slow interface issues, i found this forum page and wanted to update that it seems the web browser interface has been improved since the Firmware update. I only noticed a 2 - 3 second delay when updating settings, which is expected.

I think you're alone on that one. Just casually opening the interface right now took over 40 seconds to present the GUI. 

The interface issues are still present and very much a problem. I can take videos if needed to show how bad it is for a 'daily driver'

[Netduma Fraser]

5 minutes ago, MotFPS said:

I think you're alone on that one. Just casually opening the interface right now took over 40 seconds to present the GUI. 

The interface issues are still present and very much a problem. I can take videos if needed to show how bad it is for a 'daily driver'

Is this on the very latest firmware .58 after a factory reset?

[MotFPS]

3 minutes ago, Netduma Fraser said:

Is this on the very latest firmware .58 after a factory reset?

Negative. I was tracking the .58 was only security updates. 

[Netduma Liam]

11 hours ago, MotFPS said:

Negative. I was tracking the .58 was only security updates. 

There's a lot of stability improvements on there too, so I'd still suggest making the upgrade!

[MotFPS]

On 8/25/2021 at 4:33 AM, Netduma Liam said:

There's a lot of stability improvements on there too, so I'd still suggest making the upgrade!

Still broken with new firmware. Terribly slow. 

 

Here's a video taken with incognito mode (no cache)

 

https://youtu.be/NHb3ekAxxF4

[Netduma Liam]

12 hours ago, MotFPS said:

Still broken with new firmware. Terribly slow. 

 

Here's a video taken with incognito mode (no cache)

 

https://youtu.be/NHb3ekAxxF4

Without cache you'd expect it to be slow, but I agree that is very slow. Could you re-enable cache then navigate around the interface a bit, then close the interface and go back to see if things are loading quicker once they're cached.

[Pepsidrinker916]

For as much as I spent on this router buying NOT on sale, and at full price. I am very, very unhappy with Netgear and net Duma. This isn't worth HALF of what I paid... Just sad I waited WAY too long and can't return it. Seriously makes me think of NEVER buying another product from either of theses two companies again.

[Netduma Liam]

9 hours ago, Pepsidrinker916 said:

For as much as I spent on this router buying NOT on sale, and at full price. I am very, very unhappy with Netgear and net Duma. This isn't worth HALF of what I paid... Just sad I waited WAY too long and can't return it. Seriously makes me think of NEVER buying another product from either of theses two companies again.

Hey, welcome to the forum!

I'm sorry to hear this, are you also experiencing the same issue as mentioned in this thread? If you've got any other particular issues please do create a new topic for that and we can help you resolve this.

 

[Raceghost]

Brand new XR1000.  I am so disgusted with this thing right out of the box.  Slow, absolutely slow interface, the Zootopia Sloth is faster.  Moved over from a Linksys EA9300/AC4000, and that thing blows the doors off of this thing.  Internet speeds remained the same as in throughput of the router. One of the selling points of the Nighthawks was squeezing every last ounce of speed out of your internet connection...  Initial setup took for ever to configure and understand my internet provider settings.  I am on a 1GB Fiber pipe.  Completely setup router before it would let me do a firmware upgrade to the .58 that is currently listed on NetGear's site to download, along with the previous .52 and others.  Once updated the messages and errors started coming.  I thought the firmware didn't load correctly, so I downloaded directly from NetGear's site, and updated manually.  No fix.  Came to this site, and the horrors of what everyone is going through just makes me sick.  So I factory reset as suggested.  Went through setup for the 2nd time, got to the change the internal LAN IP address, and the errors started happening again, this is like the 3rd step in configuring a router out of the box, your internal network layout and IP addressing scheme.  Finally I decided to reset cache, and errors go away.  However, can not enable UPnP.  Initial setup 1st go round UPnP was on.  Now it will not activate.  I took pictures of the initial setup out of the box before resetting it for 2nd go round, made sure that configurations are mirrored, and UPnP says fly a kite and won't enable.  This is my first experience with NetGear/Nighthawk routers...  I'm puking in my mouth after reading this thread.  I have used your switches over 20 years, including managed switches, and WIFI access points with no issues even close to this.  Also, why does it take like 5 minutes for the 5GHz band to become operational after a reboot???  The 2.4 comes up after about 2-3 minutes simultaneously with the Guest 2.4, but 5GHZ seems like Joe Biden at a press conference, with the interface being the last thing to arrive...  Also, randomly. the interface will display an error that the router is offline and then spin, and then come back and make me log in...  its completely random.  Network map also has trouble reaching any of the named data with devices that within Linksys display correctly.

[Newfie]

Hi and welcome.

its not uncommon to see 5Ghz on some routers taking longer to show up. Do you by any chance use DFS? 
 

is the 5Ghz on Auto or on a predefined channel?
 

 

[Raceghost]

5G is on auto.  No DFS.  Also updated that the Network Map has issues retrieving names or data that would show or have no problem in the competitors router.

[Newfie]

It’s not uncommon to see 2.4 pop up then 5Ghz. On Auto it has to scan to find the best channel, this can slow it down but even when selecting a channel manually on boot up it may still scan. The RAX120 is very slow to boot up too that I sometimes use. 

[Netduma Liam]

Welcome to the forum!

Netgear are aware of the issue with UPNP not enabling, this will be resolved for the next firmware. In the meantime, you could put the XR100 in the DMZ of the upstream router/modem so ensure there aren't any NAT problems.

[Raceghost]

Couple days in, now speed test will not run, more router drop outs right after I log in, and try to hit dashboard it kicks me out with message router no longer connected, then pops back up with login again...  Reboot does not fix anything, and names in network map have still not populated...

[Netduma Fraser]

9 hours ago, Raceghost said:

Couple days in, now speed test will not run, more router drop outs right after I log in, and try to hit dashboard it kicks me out with message router no longer connected, then pops back up with login again...  Reboot does not fix anything, and names in network map have still not populated...

The speed test you're referring to do you mean Connection Benchmark or the bandwidth speed test on the QoS page? I imagine you may be accessing using routerlogin.net instead of the IP address, if you use the IP address does it stay up properly? Are all devices directly connected to the router or are they going through a switch or AP for example?

[Raceghost]

Quote

The speed test you're referring to do you mean Connection Benchmark or the bandwidth speed test on the QoS page? I imagine you may be accessing using routerlogin.net instead of the IP address, if you use the IP address does it stay up properly? Are all devices directly connected to the router or are they going through a switch or AP for example?

Connection Benchmark, and no, I use the IP Address to connect to all my peripherals, and no it still craps out.  I can log in, dashboard will come up, and I can try to go to any other tab, and it will give the router disconnected message, then blank out, and reload the page, and have to log in again.  I'm using Chrome Browser.  They are going through a Cisco Managed Business switch.  Devices had no problems displaying all information on the Linksys EA9300 in this configuration.  If I go to the QoS and Traffic prioritization, all device names are searchable by name...  But not on the Device Manager page.  So if one screen and menu can see it, then I don't think it is the switch blocking name/IP info...  

Also, new situation or issue.  I have probably 20 or so Static IP's configured outside of the DHCP scope.  Half of those devices seem to have issues connecting to the internet for media.  When I let them go DHCP and join the DHCP pool, they display internet.  Most common are TV's that have internet channels such as Samsung TV's that have that option.  This also leans back to the devices showing up with names in certain menus.  The Lan Setup page, where I can add static IP reservations, when you click add, all devices show with there names and IP's as possible selections.  As a trial, with the TV's I added the static addresses, no go on internet, I changed them to DHCP pool, no internet...  Doesn't make sense.  Again, all devices worked with internet right up to the point where I took the Linksys down.  for the most part, I mirrored the settings over.

This is seriously frustrating.  I have two Home Based business, one being on the I.T Support side of things, and I have tried every trick to at least get the router stable and serving internet to all devices...  Everything worked before I put this thing in.  At this price I expected an awesome experience, for people have tried to get me to convert to the Nighthawk series for 6 years now...  And I go get the fastest one I can afford and that was in stock, and it fails horribly.

 

Edit:  Rolled the firmware back to the .52-1.0.38 firmware, doing nothing else, no reconfiguration or change in router settings other than firmware, and all TV's internet just came up. (Could be it disabled IPV6 when it rolled back that I figured out in my next statement).

UPnP has no issues enabling or disabling within this firmware.

Figured out what knocks the TV's out, something to do with IPV6.  No settings worked, and I tried them all.  The minute IPV6 turns on, and all devices are capable of IPV6, it knocks them out like a switch.  I set it back to disabled and they all come back.

Also, manually setting your network speed, in my case 1GB down and 1GB up, netted me faster speeds of connectivity to the actual router, and it seemed pages loaded a little faster.  Again I access them via IP addressing.

Also I have noticed that 40% of named devices are now showing up in the Device Manger screen, but several are still showing unnamed device.

Food for thought for your techs.

[Netduma Fraser]

Thanks for all the information. If that previous version is working a lot better for you then it's likely an issue with .58 which was just Netgear changes so we didn't change anything on our side so something they've changed has caused some issues on DumaOS. The next version will have changes from us and we'll put it through our automatic and manual testing processes to catch any issues on DumaOS and so it should perform better for you. I don't have an ETA on that at the moment. 

[Raceghost]

Quote

Thanks for all the information. If that previous version is working a lot better for you then it's likely an issue with .58 which was just Netgear changes so we didn't change anything on our side so something they've changed has caused some issues on DumaOS. The next version will have changes from us and we'll put it through our automatic and manual testing processes to catch any issues on DumaOS and so it should perform better for you. I don't have an ETA on that at the moment. 

Well, unfortunately, I am at the point of headache and other issues with the .52 firmware, that I will give it about 3 more days, and then I am returning this one.  Might step down to the RAX50 unit from Netgear, or go back over to Linksys.  I just cant afford to have to reboot this router everyday be-it on the 58 or 52 firmware that I have had to do so far.  If you had to give me another option of model to try, any suggestions would be appreciated.  If not, hope it all works out for everyone else.

[Harley]

On 10/14/2021 at 7:10 AM, Raceghost said:

Brand new XR1000.  I am so disgusted with this thing right out of the box.  Slow, absolutely slow interface, the Zootopia Sloth is faster.  Moved over from a Linksys EA9300/AC4000, and that thing blows the doors off of this thing.  Internet speeds remained the same as in throughput of the router. One of the selling points of the Nighthawks was squeezing every last ounce of speed out of your internet connection...  Initial setup took for ever to configure and understand my internet provider settings.  I am on a 1GB Fiber pipe.  Completely setup router before it would let me do a firmware upgrade to the .58 that is currently listed on NetGear's site to download, along with the previous .52 and others.  Once updated the messages and errors started coming.  I thought the firmware didn't load correctly, so I downloaded directly from NetGear's site, and updated manually.  No fix.  Came to this site, and the horrors of what everyone is going through just makes me sick.  So I factory reset as suggested.  Went through setup for the 2nd time, got to the change the internal LAN IP address, and the errors started happening again, this is like the 3rd step in configuring a router out of the box, your internal network layout and IP addressing scheme.  Finally I decided to reset cache, and errors go away.  However, can not enable UPnP.  Initial setup 1st go round UPnP was on.  Now it will not activate.  I took pictures of the initial setup out of the box before resetting it for 2nd go round, made sure that configurations are mirrored, and UPnP says fly a kite and won't enable.  This is my first experience with NetGear/Nighthawk routers...  I'm puking in my mouth after reading this thread.  I have used your switches over 20 years, including managed switches, and WIFI access points with no issues even close to this.  Also, why does it take like 5 minutes for the 5GHz band to become operational after a reboot???  The 2.4 comes up after about 2-3 minutes simultaneously with the Guest 2.4, but 5GHZ seems like Joe Biden at a press conference, with the interface being the last thing to arrive...  Also, randomly. the interface will display an error that the router is offline and then spin, and then come back and make me log in...  its completely random.  Network map also has trouble reaching any of the named data with devices that within Linksys display correctly.

I have to say there seems to be something a little odd here. I have an XR1000 and have never had any trouble with it at all. The interface is a bit slow, but only a bit. I generally don't like Netgear routers tbh, but dumaos is great. It does take a bit to understand it, whoever wrote the manual clearly was not a technical person, lol, but that is a frequent complaint of such people. They don't really fully understand the product or their use of language is not fantastic. But apart from that it has been great. UPnP is an issue, yes, but I am just waiting for an update on that. It takes time but I am not about to scrap an otherwise good router for that.

[Raceghost]

Quote

I have to say there seems to be something a little odd here. I have an XR1000 and have never had any trouble with it at all. The interface is a bit slow, but only a bit. I generally don't like Netgear routers tbh, but dumaos is great. It does take a bit to understand it, whoever wrote the manual clearly was not a technical person, lol, but that is a frequent complaint of such people. They don't really fully understand the product or their use of language is not fantastic. But apart from that it has been great. UPnP is an issue, yes, but I am just waiting for an update on that. It takes time but I am not about to scrap an otherwise good router for that.

If you read the entire thread you will see I have done trouble shooting, and taken steps on multiple configurations.  I'm glad you got the diamond in the rough.  Maybe provide your settings.  Of course no IP addresses and such, but actual page by page settings might help others with the config.  I have been top to bottom and through both latest firmware.  UPnP is just one of the issues on the .58 firmware.  I reupdated to the .58 as of this post, instantly IPV6 settings caused havoc and all IPV6 devices dropped connection.  I had to enable and disable again plus a full reboot to get them to return, and this was with IPV6 disabled on actual devices, not just router.  OF course I rebooted after the firmware update.  Besides IPV6, all named devices on the network went to unidentifiable again.  NTP configuration changes and selects the wrong time zone, even though I set it in initial config after updating again.  Mine has just been a nightmare and a headache.  I don't have time to do product testing like I have for almost the last 7 days.  I have done so, just to rule out any issues and to see if I am just configuring it to tight, to loose, etc.  I don't game much...  I more use for business purposes.  Gaming is a by product, it was just the fastest router on the shelf at time of purchase.  Also worthy of note, I have about 25 devices connected in variations on the 2.4, 5G, and Lan....