Dialatech Posted December 20, 2020 Share Posted December 20, 2020 1 hour ago, Netduma Fraser said: Clear your browser cache/cookies, make sure there is no adblocker on the web browser and if there is disable/whitelist it for the interface. Any Anti-Virus/Firewall applications on the PC that isn't the built in Windows firewall make sure the interface is whitelisted if it affects the web. Then in System Information page in the Rapp panel options change the number of retries to 5 and reboot. Nope the issue is still there. nothing loads. i just get an error straight away. if i click on another section. i get the error again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 20, 2020 Author Administrators Share Posted December 20, 2020 15 minutes ago, Dialatech said: Nope the issue is still there. nothing loads. i just get an error straight away. if i click on another section. i get the error again. Can you provide a whole page (including the web browser) screenshot of what you're seeing please? Link to comment Share on other sites More sharing options...
Dialatech Posted December 20, 2020 Share Posted December 20, 2020 4 hours ago, Netduma Fraser said: Can you provide a whole page (including the web browser) screenshot of what you're seeing please? Okay so i downloaded the firmware again and flashed it again and then factory reset and ive not had the issue for the last few hours. i will keep an eye on it and report back in a day or so Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 20, 2020 Author Administrators Share Posted December 20, 2020 41 minutes ago, Dialatech said: Okay so i downloaded the firmware again and flashed it again and then factory reset and ive not had the issue for the last few hours. i will keep an eye on it and report back in a day or so Great to hear that, thanks for the update, fingers crossed! Link to comment Share on other sites More sharing options...
Dialatech Posted December 21, 2020 Share Posted December 21, 2020 I'm not sure if this is an issue or not but i have the geo-filter on filtering mode but when im in game or connecting to a game., i cannot see anyone on the geo-filter map. Ive zoomed all the way out and nothing. Link to comment Share on other sites More sharing options...
Netduma Liam Posted December 21, 2020 Share Posted December 21, 2020 2 hours ago, Dialatech said: I'm not sure if this is an issue or not but i have the geo-filter on filtering mode but when im in game or connecting to a game., i cannot see anyone on the geo-filter map. Ive zoomed all the way out and nothing. What game is this in? When searching for a game are you able to see anything on the map? Have you setup Geo-filter for this specific game? Link to comment Share on other sites More sharing options...
Dialatech Posted December 21, 2020 Share Posted December 21, 2020 3 hours ago, Netduma Liam said: What game is this in? When searching for a game are you able to see anything on the map? Have you setup Geo-filter for this specific game? when games load i can see all the servers but then it goes off like normal. but then when im searching for a game in COD,Apex,fifa i get no icons/symbols at all. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 21, 2020 Author Administrators Share Posted December 21, 2020 50 minutes ago, Dialatech said: when games load i can see all the servers but then it goes off like normal. but then when im searching for a game in COD,Apex,fifa i get no icons/symbols at all. Can you screenshot the entire Geo-Filter page please? - How did you add the device to the Geo-Filter exactly? Link to comment Share on other sites More sharing options...
dc2020 Posted December 22, 2020 Share Posted December 22, 2020 On 12/19/2020 at 3:45 PM, Dialatech said: i have done a factory reset and the issue is still there. This router was the waste of 250 pound. dude, this is not the router, it's that OS that's on it. That's the problem. If I knew about all this BS I would have not bought it either. I'm paying extra for the high end router so that I don't have to deal with this BS: Quote Clear your browser cache/cookies, make sure there is no adblocker on the web browser and if there is disable/whitelist it for the interface. Any Anti-Virus/Firewall applications on the PC that isn't the built in Windows firewall make sure the interface is whitelisted if it affects the web. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 22, 2020 Author Administrators Share Posted December 22, 2020 13 minutes ago, dc2020 said: dude, this is not the router, it's that OS that's on it. That's the problem. If I knew about all this BS I would have not bought it either. I'm paying extra for the high end router so that I don't have to deal with this BS: Are you having this issue as well? Link to comment Share on other sites More sharing options...
AJP86 Posted January 3, 2021 Share Posted January 3, 2021 Hi I have the XR500 and cannot open Duma. Running V2.3.2.66. Tried accessing on both Windows/Mac OS also mobile browser but no joy. Worked fine for a month then nothing for around 5 months bar one day when it came back up. Tried fac reset, power down etc etc multiple times. I just get the message after it times out that I shouldn't see this page. Annoying Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 3, 2021 Author Administrators Share Posted January 3, 2021 3 minutes ago, AJP86 said: Hi I have the XR500 and cannot open Duma. Running V2.3.2.66. Tried accessing on both Windows/Mac OS also mobile browser but no joy. Worked fine for a month then nothing for around 5 months bar one day when it came back up. Tried fac reset, power down etc etc multiple times. I just get the message after it times out that I shouldn't see this page. Annoying Hey, welcome to the forum! Can you provide a screenshot of the whole web browser please of what it shows when you've tried to access the interface? Link to comment Share on other sites More sharing options...
AJP86 Posted January 3, 2021 Share Posted January 3, 2021 12 minutes ago, Netduma Fraser said: Hey, welcome to the forum! Can you provide a screenshot of the whole web browser please of what it shows when you've tried to access the interface? Yep there we go Link to comment Share on other sites More sharing options...
AJP86 Posted January 3, 2021 Share Posted January 3, 2021 41 minutes ago, AJP86 said: Yep there we go It's also the same message on Internet explorer and mobile OS. It connects fine to the Nighthawk app but that has very limited functionality compared to Duma. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 3, 2021 Author Administrators Share Posted January 3, 2021 11 hours ago, AJP86 said: It's also the same message on Internet explorer and mobile OS. It connects fine to the Nighthawk app but that has very limited functionality compared to Duma. Thank you for that, does the same happen if you use the LAN IP to try and connect? Link to comment Share on other sites More sharing options...
AJP86 Posted January 3, 2021 Share Posted January 3, 2021 3 hours ago, Netduma Fraser said: Thank you for that, does the same happen if you use the LAN IP to try and connect? Yes, correct. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 3, 2021 Author Administrators Share Posted January 3, 2021 I'm assuming you still get access to the internet even without the interface? What IP does your computer get from the router? Link to comment Share on other sites More sharing options...
AJP86 Posted January 3, 2021 Share Posted January 3, 2021 2 hours ago, Netduma Fraser said: I'm assuming you still get access to the internet even without the interface? What IP does your computer get from the router? Yes I still get access. The IPv4 address is 192.168.1.26 (My ISP doesn't provide IPv6 at the moment) Also a second unrelated thing but tied to the above is I have my geo filter set to UK only servers. When connecting to a voice channel on Discord it will only allow me to connect via wifi not ethernet? I need to reset the geo filter so I can connect to Discord via ethernet not wifi if that makes sense that's the end goal of sorting this problem. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 3, 2021 Author Administrators Share Posted January 3, 2021 You need to allow whatever is being blocked on the Geo-Filter for Discord and then it will work. If you ping using the terminal 192.168.1.1 does it get a response? Link to comment Share on other sites More sharing options...
AJP86 Posted January 3, 2021 Share Posted January 3, 2021 56 minutes ago, Netduma Fraser said: You need to allow whatever is being blocked on the Geo-Filter for Discord and then it will work. If you ping using the terminal 192.168.1.1 does it get a response? No I've tried that, no response. It's frustrating. I have had 0 problems with ISP routers and I've been hyped into getting this for the functionality and I've never had a more troublesome time. From this to lag spikes almost every game, NAT types that change on the fly, I know I'm ranting but to invest in a product that isn't delivering the features it's sold on is frustrating. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 3, 2021 Author Administrators Share Posted January 3, 2021 1 hour ago, AJP86 said: No I've tried that, no response. It's frustrating. I have had 0 problems with ISP routers and I've been hyped into getting this for the functionality and I've never had a more troublesome time. From this to lag spikes almost every game, NAT types that change on the fly, I know I'm ranting but to invest in a product that isn't delivering the features it's sold on is frustrating. Totally understand that. Follow this guide to reinstall the latest firmware via TFTP - this will install the firmware bypassing the boot process and any issues that may be there. Then do a factory reset afterwards, this will give you the freshest install possible and it should work fine after that https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP Link to comment Share on other sites More sharing options...
AJP86 Posted January 4, 2021 Share Posted January 4, 2021 11 hours ago, Netduma Fraser said: Totally understand that. Follow this guide to reinstall the latest firmware via TFTP - this will install the firmware bypassing the boot process and any issues that may be there. Then do a factory reset afterwards, this will give you the freshest install possible and it should work fine after that https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP Thank you I’ll give it a go. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Crocodilelogic Posted January 19, 2021 Share Posted January 19, 2021 On 1/3/2021 at 6:00 PM, Netduma Fraser said: Totally understand that. Follow this guide to reinstall the latest firmware via TFTP - this will install the firmware bypassing the boot process and any issues that may be there. Then do a factory reset afterwards, this will give you the freshest install possible and it should work fine after that https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP I'm having this same issue with my xr700 I upgraded to the most recent firmware recently and everything was fine till i got disconected from the internet and rebooted the router today. The internet is working but when I try to access the router via it's ip I get DumaOS not available. I tried downgrading the firmware and reinstalling the firmware with the instruction above but as soon as I finish the setup wizzard I'm back to DumaOS not loaded over and over. I have tried multiple firmware version and resets and nothing fixes it Duma OS not loaded. Cleared cache and cookies tried multiple pcs and phones. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 20, 2021 Author Administrators Share Posted January 20, 2021 10 minutes ago, Crocodilelogic said: I'm having this same issue with my xr700 I upgraded to the most recent firmware recently and everything was fine till i got disconected from the internet and rebooted the router today. The internet is working but when I try to access the router via it's ip I get DumaOS not available. I tried downgrading the firmware and reinstalling the firmware with the instruction above but as soon as I finish the setup wizzard I'm back to DumaOS not loaded over and over. I have tried multiple firmware version and resets and nothing fixes it Duma OS not loaded. Cleared cache and cookies tried multiple pcs and phones. Hey, welcome to the forum! Sorry to hear you're having this issue. I'd recommend trying the beta and doing a reset as it should be more stable for you in that regard. https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/bd-p/en-home-beta-npg-duma Link to comment Share on other sites More sharing options...
Crocodilelogic Posted January 20, 2021 Share Posted January 20, 2021 1 hour ago, Netduma Fraser said: Hey, welcome to the forum! Sorry to hear you're having this issue. I'd recommend trying the beta and doing a reset as it should be more stable for you in that regard. https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/bd-p/en-home-beta-npg-duma Thanks this didn't help unfortunately I'm still stuck on dumaOS not loaded yet. I installed the beta frimware and reset the router. I can go through the setup wizard but then it's back to dumaOS not loaded yet. I was in the middle of a game and the router dropped the internet so I rebooted the router and it's been stuck like this. I tried 4 different firmwares installed through the router and through tftp. I reset and reconfigured my ISP modem and router combo to make sure it's still bridged and that didn't help. I tried this new firmware and unfortunately I'm still getting the same message my internet is up over Ethernet but the WiFi is no longer working. I can get through the router setup wizzard when I reset and reflash the routers firmware but after the setup finishes it's back to DumaOS not loaded yet. I have been trying to fix this for 4 hours now I can access and reinstall the firmware from http://routerlogin.net/adv_index.htm But that doesn't help either Link to comment Share on other sites More sharing options...
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