TEE-Y Posted February 15, 2019 Share Posted February 15, 2019 Hi guys i'm thinking of switching to Sky from BT, can anyone that has got Sky Fibre Max give me simple instructions on how I can use the XR500 router with Sky? Thanks! Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted February 15, 2019 Administrators Share Posted February 15, 2019 Hi there - it should be straightforward. Just unplug the power from your XR500 and then connect the XR500 into your Sky router. It should automatically grab a new WAN IP from the Sky router, which will enable Internet. There are then two optional steps you might want to do: Turn the Sky Router's WiFi off, so just the XR500 handles your wireless. You do this from the Sky router's admin panel. I think the way you access this is through 192.168.0.1 and the login details are admin and sky (as the password). But ask the engineer when they're installing everything and they can confirm To get an Open NAT you may need to put the XR500 in your Sky router's DMZ. To do this, go to System Information in DumaOS and look for your WAN IP (do this when it's plugged into the Sky router). Then go into the Sky router and look for the DMZ option - put the WAN IP in there. I'm not sure where the DMZ option is off the top of my head, but ask the engineer or Google! Hope that all makes sense Link to comment Share on other sites More sharing options...
TEE-Y Posted February 15, 2019 Author Share Posted February 15, 2019 Hi, thanks for the fast reply and it makes perfect sense. All I ask is as I’m currently connected to BT with the xr500 do I have to do the setup wizard again or will DumaOS instantly recognise I’m connected to a different connection and automatically log me in to the dumaos (skip the part we’re I have to put in login details as I’m aware Sky doesn’t give you access to those)? Link to comment Share on other sites More sharing options...
muffintastic Posted February 17, 2019 Share Posted February 17, 2019 I will be taking delivery of my XR500 today and I'm currently on Sky Fibre. I will be using the setting without the Sky router but just an external modem - Vigor 130. I will try and make a quick and simple tutorial if I get it working. Speaking from experience you do not need to use the Sky router, you would just need to purchase an external modem such as a Draytek Vigor 130 (what I use) and input the username and password for Sky fibre which will be in a tutorial, this eliminate double NAT also. Watch this space. Link to comment Share on other sites More sharing options...
TEE-Y Posted February 17, 2019 Author Share Posted February 17, 2019 Thanks for the reply a tutorial would be great, I currently have a setup of a DM200 > XR500 with BT, I dont mind using the Sky Router as a modem as long as I can get the xr500 to work properly:) Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted February 18, 2019 Administrators Share Posted February 18, 2019 On 2/15/2019 at 9:49 PM, TEE-Y said: Hi, thanks for the fast reply and it makes perfect sense. All I ask is as I’m currently connected to BT with the xr500 do I have to do the setup wizard again or will DumaOS instantly recognise I’m connected to a different connection and automatically log me in to the dumaos (skip the part we’re I have to put in login details as I’m aware Sky doesn’t give you access to those)? Apologies, thought I had replied to this. Best thing to do is switch your XR500 off then back on again with it connected to your new modem. Should work fine after that. A last resort would be factory resetting and doing a fresh setup of your XR500, but it shouldn't come to that. https://kb.netgear.com/000053098/How-do-I-perform-a-factory-reset-on-my-Nighthawk-Pro-Gaming-router Link to comment Share on other sites More sharing options...
WelshReaper Posted February 19, 2019 Share Posted February 19, 2019 I'm running this exact setup but I'm finding with it is that I'm getting full speed with WiFi but every ethernet port on the xr500 is only outputting 50% bandwidth Link to comment Share on other sites More sharing options...
muffintastic Posted February 19, 2019 Share Posted February 19, 2019 23 minutes ago, WelshReaper said: I'm running this exact setup but I'm finding with it is that I'm getting full speed with WiFi but every ethernet port on the xr500 is only outputting 50% bandwidth Are you able to test using an external non Sky setup, meaning if you own an external modem such as an BT Openreach modem and try that way? However you would need to enter in the DHCP Options under "Internet Setup" a username such as: username@skydsl|12345678 this should work if not, you would need to get the broadband port MAC from the Sky router off back of the router and enter for the "router mac in XR500" XX:XX:XX:XX:XX:XX and then user the router mac as the username in this format (X being numbers and letters no spaces) xxxxxxxxxxxx@skydsl|12345678 You want to do it in order so you don't get any connection problems on your line. 1. Disconnect All Equipment. 2. Remove Sky Router trash. 3. First connect a non Sky equipment based modem, such as an Openreach or Vigor 130 4. Let the line sync. 5. Connect the XR500 router to your PC/Laptop - Disconnect anything else. 6. Input the settings I have instructed. 7. Apply settings and should look like this: My XR500 Setup for External Modem Use 8. Power down XR500, connect the Ethernet to the WAN port from the external modem then switch your router on, X500. That should give you all your bandwidth. Link to comment Share on other sites More sharing options...
WelshReaper Posted February 19, 2019 Share Posted February 19, 2019 I have the username and password in the option 61 as u shown above but Cant see it being the vigor 130modem or the xr500 sync because on WiFi I'm hitting 56mbs+ and if I load the xr500 up I can hit max bandwidth aswell but on any device which is connected to a ethernet port I'm only getting 25 mb when I'm guaranteed 56 minimum and that's with no load on the router Link to comment Share on other sites More sharing options...
WelshReaper Posted February 19, 2019 Share Posted February 19, 2019 Haven't got a pc screenshot but can put one up when I get home. I've factory reset my router and have qos disabled to try and correct my bandwidth Link to comment Share on other sites More sharing options...
muffintastic Posted February 19, 2019 Share Posted February 19, 2019 13 minutes ago, WelshReaper said: Haven't got a pc screenshot but can put one up when I get home. I've factory reset my router and have qos disabled to try and correct my bandwidth Check your Inbox messages. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted February 19, 2019 Netduma Staff Share Posted February 19, 2019 2 hours ago, WelshReaper said: Haven't got a pc screenshot but can put one up when I get home. I've factory reset my router and have qos disabled to try and correct my bandwidth Could potentially be the network card inside the device being unable to handle those speeds, or your Ethernet Cable being faulty / unable to reach those speeds. If you disable QoS in the Anti-Bufferbloat submenu do you get full wired speeds? Link to comment Share on other sites More sharing options...
WelshReaper Posted February 19, 2019 Share Posted February 19, 2019 There three photos 1 from my phone WiFi . The others are my pc hardwired and off WiFi Link to comment Share on other sites More sharing options...
WelshReaper Posted February 19, 2019 Share Posted February 19, 2019 I've ordered new cables to try so I'll do that tomorrow but other than that I'm stuck. As u can see on WiFi everything is great which means that the settings with the modem, geofilter and buffer bloat should be kk. Time on pc plays up but all photos was taken 5 mins apart from each other Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 19, 2019 Administrators Share Posted February 19, 2019 Well I can see a discrepancy between your DSL Reports photos, they're using different servers for the tests. I wouldn't advise using DSLReports in general. Just use speedtest.net, make sure you're using the same server every time, do you still see slower speeds through ethernet? Link to comment Share on other sites More sharing options...
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