Achilles Posted May 9, 2018 Author Share Posted May 9, 2018 Just to double check, is everyone having this issue using an Xbox One and likely with instant-on enabled? I set both my Xbox One consoles to energy saving and this is one of the first times I've come on the next day to have a stable connection. Link to comment Share on other sites More sharing options...
Toxic Smoggie Posted May 9, 2018 Share Posted May 9, 2018 Just to double check, is everyone having this issue using an Xbox One and likely with instant-on enabled? I set both my Xbox One consoles to energy saving and this is one of the first times I've come on the next day to have a stable connection. I set my Xbox One to Energy Saving from Instant-On and it seems to have 'fixed' the issue. Link to comment Share on other sites More sharing options...
Fathomless Posted May 10, 2018 Share Posted May 10, 2018 All reports i see different flavors of xboxones having that issue when during hibernation(instant-on) xboxone would kill netgear router. We found mitigations, but it would be nice to fix XR500 so it is resistant to killing attempts. Guys, are you going to install debugging firmware, I might need help to repro this issue. There is no impact to gaming performance nor I do not see difference in memory consumption and CPU usage, throughputs are the same, but the bad thing is I cannot repro the issue. . Link to comment Share on other sites More sharing options...
Achilles Posted May 10, 2018 Author Share Posted May 10, 2018 All reports i see different flavors of xboxones having that issue when during hibernation(instant-on) xboxone would kill netgear router. We found mitigations, but it would be nice to fix XR500 so it is resistant to killing attempts. Guys, are you going to install debugging firmware, I might need help to repro this issue. There is no impact to gaming performance nor I do not see difference in memory consumption and CPU usage, throughputs are the same, but the bad thing is I cannot repro the issue. . Yeah this "fixes" the issue but not the underlying issue. This NEEDS to be fixed entirely because I could quite happily use my Netduma R1 with hibernation and not have this issue. I think Netgear need to communicate with Xbox or honestly compare their structure to something which doesn't have this issue because it's certainly preventative. Link to comment Share on other sites More sharing options...
Fathomless Posted May 10, 2018 Share Posted May 10, 2018 The strange thing is.... and i do not know how, but "debug" firmware, makes router stable in my case. I am running firmware for almost 2 days, with good results. Link to comment Share on other sites More sharing options...
Achilles Posted May 10, 2018 Author Share Posted May 10, 2018 The strange thing is.... and i do not know how, but "debug" firmware, makes router stable in my case. I am running firmware for almost 2 days, with good results. Is this with instant-on enabled? Link to comment Share on other sites More sharing options...
Fathomless Posted May 10, 2018 Share Posted May 10, 2018 Yes instant-on is enabled, and I also removed switch GS105 from critical path(switch still connected but not used by xbox or access point), I cannot make that firmware to fail! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 10, 2018 Administrators Share Posted May 10, 2018 So Achilles, the Xbox issue you think is related to the going down of wired internet completely is that right? Link to comment Share on other sites More sharing options...
Fathomless Posted May 10, 2018 Share Posted May 10, 2018 System Up Time: 02:09:10:26 Do not know what to think , probably in 3-4 days will declare that debugging firmware fixed the issue, i would afraid to switch to official netgear firmware, though Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 10, 2018 Administrators Share Posted May 10, 2018 If it does turn out that the debugging firmware fixes it then there may be something to it and will let the Dev team know, I think its probably a coincedence Link to comment Share on other sites More sharing options...
kripptik Posted May 10, 2018 Share Posted May 10, 2018 welcome to the disconnect club We have all been hard at it to figure out this bug and have all put out good information in these posts just look over it and see what works for you. I would be curious if you have the correct time zone set on your router? i set the correct time after the first "wired connection loss" but the problem still occurs I've sent you the debug firmware and the instructions via PM to follow in order to help us gather information so we can fix the issue. installing the debug firmware and will keep you posted if the problem happens again Link to comment Share on other sites More sharing options...
Fathomless Posted May 10, 2018 Share Posted May 10, 2018 Thank you Kripptik. You can monitor disconnects/reconnects of the xbox via system->monitoring->statistics. Statistics will give you stats for all ports, and uptime on each port. the port xbox connected to, might have recycles every 1-2min; that is with instant-on enabled, please do not disable instant-on while testing Link to comment Share on other sites More sharing options...
Fathomless Posted May 10, 2018 Share Posted May 10, 2018 If it does turn out that the debugging firmware fixes it then there may be something to it and will let the Dev team know, I think its probably a coincedence I do not know what to think, access point does not fail, xbox games run good, we have variety of traffic patterns, that includes phone system, expanded security system, appliances, camera and chimes, corporate VPNs, I do not have any reports from home about internet. My understanding was based on the theory that xbox kills XR500 with frequent port reset and changing the 10/full to 1000/full and back. The mitigations for that test case were instant-on disable or install additional switch between xbox and xr500, any of the mitigations removed abuse. What I do not understand is why all the sadden xr500 take abuse well, and I tested it more then ever this variables potentially could play a role: - firmware has drivers or components which unintentionally make XR500 resistant (we need reports from a few more members, my case could be one off) - firmware installation process was different and maybe during factory firmware update not all components were installed, and this time reinstallation fixed it. (I did not do factory reset as well) - I do not remember if I connected cable to different port on the XR500 (that should not play the role, but still variable) Link to comment Share on other sites More sharing options...
Achilles Posted May 10, 2018 Author Share Posted May 10, 2018 So Achilles, the Xbox issue you think is related to the going down of wired internet completely is that right? I want to say it's the direct cause. Everyone here is using an Xbox One and has or was running it with Instant-On. Most of my disconnects have occurred whilst I was away or asleep etc which would typically mean my Xbox is hibernating and periodically running system checks. I switched both Xbox consoles to Energy Saving and I've been online with zero disconnects for over 48 hours. Before then, I was having 1-2 disconnects per day minimum. I've emailed you guys my latest log where it disconnected whilst I was on the desktop so maybe that will help. That was maybe an hour or so after I turned my Xbox off which would mean it was likely checking for updates etc. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 10, 2018 Administrators Share Posted May 10, 2018 Interesting thanks for the feedback guys, looks like we may be narrowing down on the issue! Link to comment Share on other sites More sharing options...
Achilles Posted May 10, 2018 Author Share Posted May 10, 2018 I spoke to an Xbox Engineer a while ago regarding a different issue. Very nice guy and went out of his way to help me resolve the issue I had at the time. I just messaged him and gave him a quick rundown to see if he has any suggestions or input on the matter. Will keep you guys posted. Link to comment Share on other sites More sharing options...
Fathomless Posted May 10, 2018 Share Posted May 10, 2018 I spoke to an Xbox Engineer a while ago regarding a different issue. Very nice guy and went out of his way to help me resolve the issue I had at the time. I just messaged him and gave him a quick rundown to see if he has any suggestions or input on the matter. Will keep you guys posted. Instant-on testing... was it done with new(debug) or old firmware? Link to comment Share on other sites More sharing options...
rckrz6 Posted May 10, 2018 Share Posted May 10, 2018 I still haven't had the issue with my xbox in almost a week now i'm pretty sure its resolved with there beta software update or the factory reset did it Link to comment Share on other sites More sharing options...
Achilles Posted May 11, 2018 Author Share Posted May 11, 2018 I still haven't had the issue with my xbox in almost a week now i'm pretty sure its resolved with there beta software update or the factory reset did it Is this with Instant-On enabled for your Xbox One? If so, I'll test it myself and report back. Link to comment Share on other sites More sharing options...
rckrz6 Posted May 11, 2018 Share Posted May 11, 2018 Is this with Instant-On enabled for your Xbox One? If so, I'll test it myself and report back. yes using instant on Link to comment Share on other sites More sharing options...
Fathomless Posted May 11, 2018 Share Posted May 11, 2018 xbox probably has a fix as well, could you please provide a link to the xbox patch? Link to comment Share on other sites More sharing options...
BIG__DOG Posted May 11, 2018 Share Posted May 11, 2018 Interesting thanks for the feedback guys, looks like we may be narrowing down on the issue! 30 mins ago my XR500 lost total internet connection and had to be rebooted, I am not running debug firmware! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 11, 2018 Administrators Share Posted May 11, 2018 30 mins ago my XR500 lost total internet connection and had to be rebooted, I am not running debug firmware! Okay well please do let us know if it happens again! Link to comment Share on other sites More sharing options...
Fathomless Posted May 11, 2018 Share Posted May 11, 2018 update: up time 3+ days, only instability observed on the xbox port(expected since i run it with instant-on), XR500 handles it well. Link to comment Share on other sites More sharing options...
Fathomless Posted May 11, 2018 Share Posted May 11, 2018 30 mins ago my XR500 lost total internet connection and had to be rebooted, I am not running debug firmware! Do you have instant-on enabled? if so you can try to see Ethernet port state. settings->monitoring->statistics; instant-on: While xbox hibernates you will see Ethernet port xbox connected to - to be reset, duplex will change as well re-cycle happens every 1-2min. if that is the case I would recommend to disable instant-on. ...unless you have debugging firmware Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.