Trueseeker Posted March 8, 2018 Share Posted March 8, 2018 Random internet drop off and couldnt connect to router interface. Rebooted router and fixed problem. Been working fine for 3 weeks, some random reason the XR 500 needed a reboot like it crashed and everything dropped connection. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 8, 2018 Administrators Share Posted March 8, 2018 Was this on both WiFi & ethernet? Were you doing anything specific at the time? Link to comment Share on other sites More sharing options...
Trueseeker Posted March 8, 2018 Author Share Posted March 8, 2018 Both WiFi and Lan cable. I was playing WW2 Link to comment Share on other sites More sharing options...
Trueseeker Posted March 8, 2018 Author Share Posted March 8, 2018 The router was working great, had tv, ipad, 2 ps4 playing at once and haven’t had one problem since I bought it until this last hot fix update. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 8, 2018 Administrators Share Posted March 8, 2018 Both WiFi and Lan cable. I was playing WW2 Okay keep an eye on it and if possible please let us know as soon as it happens again and don't reboot it if thats possible. Link to comment Share on other sites More sharing options...
Trueseeker Posted March 8, 2018 Author Share Posted March 8, 2018 I’m on V2.2.0.7-RC2 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 8, 2018 Administrators Share Posted March 8, 2018 I’m on V2.2.0.7-RC2 That shouldn't affect the stability of the router, continue to monitor it. If it's been fine it's likely a rare occurrence Link to comment Share on other sites More sharing options...
BIG__DOG Posted March 8, 2018 Share Posted March 8, 2018 As Fraser said it could be a rare occurrance. I am running the same Firmware as you are and so far I have no connection or drop-out issues! Link to comment Share on other sites More sharing options...
Gouldin Posted March 8, 2018 Share Posted March 8, 2018 I've found that after 2 days my pppoe drops on the xr500 and requires a reboot for the router to work again. the draytek vigor 130 vdsl modem maintains its connection fine during this. Has happened twice so far. Attempts to force it to connect via the UI don't resolve it either, so am blaming it on being a new product with a few teething issues thus far. By far the best router OS I've had the pleasure of using for home use btw. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted March 8, 2018 Netduma Staff Share Posted March 8, 2018 I've found that after 2 days my pppoe drops on the xr500 and requires a reboot for the router to work again. the draytek vigor 130 vdsl modem maintains its connection fine during this. Has happened twice so far. Attempts to force it to connect via the UI don't resolve it either, so am blaming it on being a new product with a few teething issues thus far. By far the best router OS I've had the pleasure of using for home use btw. Hi Gouldin, welcome to the forum! Thanks for the kind words, I'm glad you're enjoying DumaOS! If you're having issues with PPPoE I would really recommend opening a new General Support thread. We'd love to help you get this issue fixed! Please let me know if you do decide to make a new thread Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 8, 2018 Administrators Share Posted March 8, 2018 If it happens again or you think it may happen again ensure you're not using auto QoS (the option to apply when high priority traffic is detected) and just use 'Always'. Theres no reason it shouldn't work but it's just an extra precaution. I've found that after 2 days my pppoe drops on the xr500 and requires a reboot for the router to work again. the draytek vigor 130 vdsl modem maintains its connection fine during this. Has happened twice so far. Attempts to force it to connect via the UI don't resolve it either, so am blaming it on being a new product with a few teething issues thus far. By far the best router OS I've had the pleasure of using for home use btw. Do you get the drops wired or wireless? Link to comment Share on other sites More sharing options...
Gouldin Posted March 8, 2018 Share Posted March 8, 2018 Both, I can still connect to the router fine and see in settings that pppoe is disconnected. Clicking the connect button will not force it to re-attempt a connection. During this time, I can plug directly into my draytek vigor 130 and see it still has dsl sync and my laptop is able to connect via pppoe fine. Nothing is mentioned in the logs about a disconnect when it has happened, though IF it happens again, I'll grab a copy of them and start a separate thread. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted March 8, 2018 Administrators Share Posted March 8, 2018 Both, I can still connect to the router fine and see in settings that pppoe is disconnected. Clicking the connect button will not force it to re-attempt a connection. During this time, I can plug directly into my draytek vigor 130 and see it still has dsl sync and my laptop is able to connect via pppoe fine. Nothing is mentioned in the logs about a disconnect when it has happened, though IF it happens again, I'll grab a copy of them and start a separate thread. That would be very helpful, thanks Gouldin. Link to comment Share on other sites More sharing options...
xlr8r Posted March 9, 2018 Share Posted March 9, 2018 same happening to me on both WiFi & Ethernet. (total lockout (including over internet) , no connectivity to router - lights are on as if nothings wrong ...?) 3rd time this week so far..... only had been remotely connected idly viewing dashboard .... additionally, straight out the box, this router would not allow any wifi device to connect. I had to do a factory reset to get things working again.... shouldnt be necessary Netgear! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 9, 2018 Administrators Share Posted March 9, 2018 same happening to me on both WiFi & Ethernet. (total lockout (including over internet) , no connectivity to router - lights are on as if nothings wrong ...?) 3rd time this week so far..... only had been remotely connected idly viewing dashboard .... additionally, straight out the box, this router would not allow any wifi device to connect. I had to do a factory reset to get things working again.... shouldnt be necessary Netgear! That doesn't sound like a DumaOS issue, I would highly recommend calling the Netgear 24/7 support line as it's happening frequently. If you go here and login: https://www.netgear.com/support/you should get the number to call, they can hopefully get to the bottom of the issue. Link to comment Share on other sites More sharing options...
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