Mr fncypants Posted February 8, 2017 Share Posted February 8, 2017 So I have been having tons of drama with my internet. My modem was an arris doxis 3.0. I recently bought a tp link tc-7610 to better suit my Duma router. I seem to be constantly having nothing but drama. Is there any way I can set up one on one tech support. I will gladly pay someone. Thanks Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted February 9, 2017 Share Posted February 9, 2017 So I have been having tons of drama with my internet. My modem was an arris doxis 3.0. I recently bought a tp link tc-7610 to better suit my Duma router. I seem to be constantly having nothing but drama. Is there any way I can set up one on one tech support. I will gladly pay someone. Thanks What kinds of problems are you having? Sounds more like an ISP issue from what you've said but please give us more details Link to comment Share on other sites More sharing options...
e38BimmerFN Posted February 9, 2017 Share Posted February 9, 2017 What model Arris modem are you using? So I have been having tons of drama with my internet. My modem was an arris doxis 3.0. I recently bought a tp link tc-7610 to better suit my Duma router. I seem to be constantly having nothing but drama. Is there any way I can set up one on one tech support. I will gladly pay someone. Thanks Link to comment Share on other sites More sharing options...
Mr fncypants Posted February 9, 2017 Author Share Posted February 9, 2017 My in game ping is never smooth. Other players have rubber band affects. Can never get a consistent A+ buffer bloat. Just total shit. I'm so fed up. ISP provider swears all is good on there end. Bullets not registering. I'm just so done. Nothing helps at all. Once in a great while I get a decent game. I really wish someone can log into my laptop to see what I'm seeing. When I run a internet test from the Duma it says everything is great. Exceptional and no packet loss. Link to comment Share on other sites More sharing options...
Mr fncypants Posted February 9, 2017 Author Share Posted February 9, 2017 The arris modem has blue lights not green. My download is 68 ish. Upload is 28 ish. Ping around 12 ms Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted February 9, 2017 Share Posted February 9, 2017 ISP provider swears all is good on there end. An ISP will always say everything is good on their end lol it doesn't matter what they tell you... Download https://www.pingplotter.com/and run a test wired (preferably as long as possible such as overnight) to a common website such as your ISP's site. I always test to Comcast. I also like using https://www.dslreports.com/smokepingto test my ping/packet loss from a remote location just to verify what I'm seeing from pingplotter. I hope you're using the TP-Link modem right now? Who is your ISP? Link to comment Share on other sites More sharing options...
PharmDawgg Posted February 9, 2017 Share Posted February 9, 2017 Maybe it is someone connecting to your lobby with a less that optimal connection causing the lag and ping spiking issues. Even if I get a great ping to the host if there is anyone showing less than 4 bars I will back away because it is going to be a gamble if the game is going to be smooth or not. All it takes is one bad apple to spoil a bunch. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted February 9, 2017 Netduma Staff Share Posted February 9, 2017 The arris modem has blue lights not green. My download is 68 ish. Upload is 28 ish. Ping around 12 ms The advice above is great, and a pingplotter test is definitely what you need to do. It'll clarify the issue and also give you some evidence for when you next deal with your ISP. It'd also help us to pin down where the problem is coming from. A ping of 12ms is fantastic however, so it's clear that the Netduma is doing its job. Buck is correct in saying that other players can spoil the gameplay if their connection is terrible. Link to comment Share on other sites More sharing options...
XSXS Posted February 9, 2017 Share Posted February 9, 2017 What console are you on? or PC? What gaming settings are you using in the Netduma? ie congestion control, host filtering etc? Link to comment Share on other sites More sharing options...
Mr fncypants Posted February 9, 2017 Author Share Posted February 9, 2017 Before I smashed my PS4 I was using that. Lol Now I'm playing Xbox 360 mw3. I was also wondering about my settings on the Duma. Maybe I don't have that set up correctly. Like congestion control. I ran the ping plotter before and it was showing jitter 30,40 ms. There are other issues I feel I have. I am a trouble shooter for the electric company. My area has been having flicking lights. I found a catv amplifer that had no neutral. When I fixed it it was still missing amps. Found a home that had amperage on his cable line. In my development I'm at the end of the node. My tech cable guys I deal with tell me that when there's a neutral problem the amps only go on the catv ground sheething and not the conductor. Which I think is bullshit but whatever. You can't really test the conductor of catv because it's never by itself. Link to comment Share on other sites More sharing options...
Mr fncypants Posted February 9, 2017 Author Share Posted February 9, 2017 I was supposed to stay home today but we have high wind and snow storm. Had to go into work. I know there is an issue and just can't seem to get the proper help to solve it. So frustrating. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 9, 2017 Administrators Share Posted February 9, 2017 If you post the screenshots from here as well as ping plotter results direct from hub & from the R1 that will help us diagnose the issue http://support.netduma.com/support/solutions/articles/16000022425-lag-support-instructions-to-post-on-the-forum- Link to comment Share on other sites More sharing options...
Mr fncypants Posted February 9, 2017 Author Share Posted February 9, 2017 Ok. Just need to learn how to screenshot on my asus laptop Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 9, 2017 Administrators Share Posted February 9, 2017 This should help: http://support.netduma.com/support/solutions/articles/16000022394-how-do-i-take-a-screenshot- Link to comment Share on other sites More sharing options...
fuzzy clam Posted February 10, 2017 Share Posted February 10, 2017 Plenty of people on here willing and able to help you figure out exactly what issue your having,ISP,modem etc, Just need to see the screenshots so everyone can advise you on the next step to get it straightened out for you... Link to comment Share on other sites More sharing options...
Mr fncypants Posted February 10, 2017 Author Share Posted February 10, 2017 Home early. Running ping plotter now Link to comment Share on other sites More sharing options...
Mr fncypants Posted February 10, 2017 Author Share Posted February 10, 2017 ping plotter Link to comment Share on other sites More sharing options...
Mr fncypants Posted February 10, 2017 Author Share Posted February 10, 2017 this is constantly changing dramaticly all thetime Link to comment Share on other sites More sharing options...
Mr fncypants Posted February 10, 2017 Author Share Posted February 10, 2017 like 2 minutes later Link to comment Share on other sites More sharing options...
Mr fncypants Posted February 10, 2017 Author Share Posted February 10, 2017 some settings Link to comment Share on other sites More sharing options...
Mr fncypants Posted February 10, 2017 Author Share Posted February 10, 2017 internet test Link to comment Share on other sites More sharing options...
Mr fncypants Posted February 10, 2017 Author Share Posted February 10, 2017 packet Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted February 10, 2017 Share Posted February 10, 2017 ping plotter Do you have the Netduma plugged into anything else or does it go modem>netduma? Kinda odd to me that your 2nd hop (which is normally your modem) is giving 100% packet loss. Link to comment Share on other sites More sharing options...
e38BimmerFN Posted February 10, 2017 Share Posted February 10, 2017 What model is this arris modem? The arris modem has blue lights not green. My download is 68 ish. Upload is 28 ish. Ping around 12 ms Link to comment Share on other sites More sharing options...
Mr fncypants Posted February 10, 2017 Author Share Posted February 10, 2017 No tp link It's only for gaming. Nothing else uses the internet Link to comment Share on other sites More sharing options...
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