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Netduma Alex

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  1. Like
    Netduma Alex got a reaction from Netduma Fraser in Welcome to Telstra Game Optimiser - Powered by DumaOS   
    Hello and welcome to our support forum for Telstra Game Optimiser!
    Game Optimiser is powered by DumaOS, which is a router operating system created by us here at Netduma.
    On this forum, you can get support directly from the creators of the software. A Netduma staff member will respond to every question that's posted, and we'll do our best to resolve any issues or queries that you have.
    Before posting, please take a look at the official User Guide to make sure you haven't missed anything in the setup process: https://www.telstra.com.au/content/dam/tcom/personal/help/pdf/telstra-game-optimiser-user-guide.pdf
    You may also want to take a look at our Optimal Settings Guides for Game Optimiser: http://support.netduma.com/en/support/solutions/articles/16000113833-optimal-settings-guides-for-game-optimiser
    We look forward to seeing you on the forums!
  2. Like
    Netduma Alex got a reaction from pollutionblues in Welcome to Telstra Game Optimiser - Powered by DumaOS   
    Hello and welcome to our support forum for Telstra Game Optimiser!
    Game Optimiser is powered by DumaOS, which is a router operating system created by us here at Netduma.
    On this forum, you can get support directly from the creators of the software. A Netduma staff member will respond to every question that's posted, and we'll do our best to resolve any issues or queries that you have.
    Before posting, please take a look at the official User Guide to make sure you haven't missed anything in the setup process: https://www.telstra.com.au/content/dam/tcom/personal/help/pdf/telstra-game-optimiser-user-guide.pdf
    You may also want to take a look at our Optimal Settings Guides for Game Optimiser: http://support.netduma.com/en/support/solutions/articles/16000113833-optimal-settings-guides-for-game-optimiser
    We look forward to seeing you on the forums!
  3. Like
    Netduma Alex got a reaction from Netduma Fraser in Upgrading your Netduma R1 to DumaOS from a version lower than 1.03.6   
    @MrJimmy @Kuae @Kron
    I have successfully sent the fix to your routers, and you are now ready to upgrade to DumaOS.
     
     
    @randompunkduma I have been unable to send the fix to your router, please make sure that you've set up the router as instructed at the start of this thread, and i'll try again.
  4. Like
    Netduma Alex got a reaction from Killhippie in Cancel Order 26463   
    Your order has been cancelled, a refund will be issued.
  5. Like
    Netduma Alex got a reaction from TrayDay in Ping Heatmap suggestion/issue thread   
    Hello R2 users,
    Ping Heatmap is a feature which we will be constantly expanding and improving, and in this thread we'll be taking suggestions for how the feature can be improved.
    If there are any games missing from Ping Heatmap that you feel should be added, please suggest them here. We will do our best to add them to the list! Bear in mind that some games will be easier to add than others.
    Also, if any of the current games on the list appear to be failing to connect, or are producing many mislocated servers, please report that as well. By reporting mislocated servers, you will also help us to improve Geo-Filter.
    Thanks for using DumaOS 3.0!
     
  6. Like
    Netduma Alex got a reaction from DanyKTM in Ping Heatmap suggestion/issue thread   
    Hello R2 users,
    Ping Heatmap is a feature which we will be constantly expanding and improving, and in this thread we'll be taking suggestions for how the feature can be improved.
    If there are any games missing from Ping Heatmap that you feel should be added, please suggest them here. We will do our best to add them to the list! Bear in mind that some games will be easier to add than others.
    Also, if any of the current games on the list appear to be failing to connect, or are producing many mislocated servers, please report that as well. By reporting mislocated servers, you will also help us to improve Geo-Filter.
    Thanks for using DumaOS 3.0!
     
  7. Like
    Netduma Alex got a reaction from PharmDawgg in Ping Heatmap suggestion/issue thread   
    Hello R2 users,
    Ping Heatmap is a feature which we will be constantly expanding and improving, and in this thread we'll be taking suggestions for how the feature can be improved.
    If there are any games missing from Ping Heatmap that you feel should be added, please suggest them here. We will do our best to add them to the list! Bear in mind that some games will be easier to add than others.
    Also, if any of the current games on the list appear to be failing to connect, or are producing many mislocated servers, please report that as well. By reporting mislocated servers, you will also help us to improve Geo-Filter.
    Thanks for using DumaOS 3.0!
     
  8. Like
    Netduma Alex got a reaction from Netduma Fraser in Ping Heatmap suggestion/issue thread   
    Hello R2 users,
    Ping Heatmap is a feature which we will be constantly expanding and improving, and in this thread we'll be taking suggestions for how the feature can be improved.
    If there are any games missing from Ping Heatmap that you feel should be added, please suggest them here. We will do our best to add them to the list! Bear in mind that some games will be easier to add than others.
    Also, if any of the current games on the list appear to be failing to connect, or are producing many mislocated servers, please report that as well. By reporting mislocated servers, you will also help us to improve Geo-Filter.
    Thanks for using DumaOS 3.0!
     
  9. Like
    Netduma Alex got a reaction from BlackstormTX in Geo-filter suggestion   
    Very good idea... We could do this on a per-game basis, or we could allow the user to save several "loadouts" of polygons that they can save and load at will.
    This sounds like a DumaOS 3.1 feature to me, thanks for the feedback!
  10. Like
    Netduma Alex got a reaction from Netduma Fraser in Adblock issue   
    Good news, the problem has been sorted.
    The fix will be included in a new firmware which will be released before the end of the week!
  11. Like
    Netduma Alex reacted to pmg in Adblock issue   
    was just going to ask the same thing trying to remove some devices myself ..... do love the feature mind you
  12. Like
    Netduma Alex got a reaction from Rangewonk in Adblock issue   
    Yes this is an uncaught bug, and thank you very much for reporting it! I'll get this fixed ASAP.
  13. Like
    Netduma Alex got a reaction from Locosano in The problems of the game are not in the NETDUMA routers or in other routers.   
    Congestion Control on DumaOS is designed to fix the packet queuing problem. I'll explain how it works below. Apologies for the long post but it sounds like you want a more in-depth explanation.
     
    The Congestion Control  slider will essentially reduce your bandwidth, which on its own would be useless, but when combined with Traffic Prioritization, it becomes a powerful tool. It may seem counter-intuitive to reduce your bandwidth when you're attempting to reduce your ping, but it makes sense when you understand why we're doing it.
    Somewhere along the line between your router and the server you're trying to connect to, there will be a bottleneck where traffic is having to queue. This means that traffic is being delayed because of a factor outside of your home, and therefore outside of your control. The idea behind Congestion Control is that, by reducing your bandwidth slightly, the bottleneck moves from outside of your home to inside your home. Now that the bottleneck is on your router, you can manipulate the queue of traffic, moving the most important (time-sensitive) traffic to the front.
     
    So, in order to have the best QoS setup, you need to use Congestion Control and Traffic Prioritization together. The first step is to add your gaming device to Traffic Prioritization using the correct profile. If you're using a games console, use the Games Console profile. If it's a PC, choose the specific game you're playing. If your game is not present, contact Netduma Support for advice. You have to be careful to prioritize as little as possible, because the more you prioritize, the less effective it will be.
    For most people, DumaOS Classified Games will cover what they need, but it's always best to be as selective as possible. To be clear: DumaOS Classified Games covers all of the games in the profiles list, and all UDP traffic from Games Consoles.
    If you want to experiment, you can choose to prioritize specific ports using the Advanced tab. This will not be as accurate as a custom DumaOS games profile, because we use advanced Deep Packet Inspection technology to pick out the exact packets for each game, but if we haven't yet got your game in the list, this is the next best thing.
     
    In the Congestion Control side menu, you need to enter your maximum bandwidth values. I would suggest using the AUTO DETECT function when your internet connection is relatively idle, and at a non-peak time of day. You want to enter the best speeds you have ever recorded on your connection. It doesn't matter if it's a few Mb off, so feel free to round up to the nearest 10.
     
    Now for the Congestion Control sliders. We have a new Auto Detection function feature in DumaOS 3.0 which will automate the process of finding the "sweet spot" on the sliders. Switch your Congestion Control sliders to Auto-Enable, then click Auto-Detect. You can choose to Prioritize Ping or to Prioritize Bandwidth. This option will adjust how aggressive the test is. I would suggest starting with Prioritize Ping, and if your bandwidth results are unreasonably low, try again with Prioritize Bandwidth.
    The test will take a few minutes, and when it's done it will make a suggestion for slider placement. Once these values are saved/entered, your bandwidth will be reduced to this level when the rules you have entered in Traffic Prio are triggered. From this point onwards you shouldn't need to touch QoS very much, just make sure that Traffic Prio triggers when you play a game, and make sure that you're not experiencing lag anymore. If you are, try lowering the sliders a little bit more.
  14. Like
    Netduma Alex got a reaction from irving in Geo-filter suggestion   
    Very good idea... We could do this on a per-game basis, or we could allow the user to save several "loadouts" of polygons that they can save and load at will.
    This sounds like a DumaOS 3.1 feature to me, thanks for the feedback!
  15. Like
    Netduma Alex got a reaction from Killhippie in Hardware locking up   
    @Stephen A Vaught Here's the firmware: https://www.dropbox.com/s/vklzjkftpdcd01t/DumaOS-R2-RC5-Production-3.0.129-100820.sig?dl=0
    To update: Download the file above, open DumaOS, click the three dots in the top right corner, choose update, upload the file you just downloaded, and wait a few minutes while the R2 restarts.
    Let us know if this hotfix works for you!
  16. Like
    Netduma Alex got a reaction from mohands in Geo-filter suggestion   
    Very good idea... We could do this on a per-game basis, or we could allow the user to save several "loadouts" of polygons that they can save and load at will.
    This sounds like a DumaOS 3.1 feature to me, thanks for the feedback!
  17. Like
    Netduma Alex reacted to mohands in Geo-filter suggestion   
    the new polygon idea is outstanding, but I should  do it every time I want to change the game. For example, I play Call of Duty, and want to change to play FIFA with different servers. So, I need to redraw the polygon around the server I want. Is it possible to apply a profile based? In other words, Can I assign profile for each game which has its own assigned polygons? 
  18. Like
    Netduma Alex reacted to Netduma Iain in R2 Signal Strength Issue   
    Hi everyone, thanks for purchasing the R2. Just a heads up, we're working on a firmware that will give you dynamic wireless information. We should have it available in at most in a couple of days. This firmware will also have more channels for you to choose from. Finally, we'll be able to tweak your power up to the acceptable range.
    For the power tweaking we'll do it manually by accessing your router until we've fully resolved the issue then we'll add features on the GUI to control the TX power.
    @Netduma Anas will be helping you. Thanks for your patience
  19. Like
    Netduma Alex got a reaction from Yam Yam in Adblocker unwanted block reporting thread   
    Hi R2 owners!
    As our most cutting edge router, the R2 will receive the latest Adblocker lists before other platforms. This means that you may occasionally find that something is blocked which is not supposed to be blocked.
    For example, you may find that a specific mobile game won't load, or a video streaming site refuses to play.
    In order to bypass an unwanted block, you have two options:
    Temporarily pause Adblocker on the device that's experiencing the issue See if you can narrow down exactly which domain is causing the issue, and add it to a manual whitelist If you have problems accessing a useful service, please let us know about it in this thread. I will be able to add domains to the Recommended Whitelist, and fix the problem for all users.
    Adblocker lists update automatically from the cloud, and we'll be pushing frequent updates to both the Blacklists and the Recommended Whitelist. By reporting in this thread, you'll be helping DumaOS users across all platforms!
  20. Like
    Netduma Alex got a reaction from Rangewonk in Traffic Prioritization   
    Hello,
    DumaOS Classified Games is made up of the same list that the Geo-Filter PC list is made up of... So basically, if you add a non-console device to the Geo-Filter, the list of games that comes up as options are the ones in DumaOS Classified Games. Here's the current list:
    Apex Legends
    Call of Duty (PC Only)
    Crossfire
    Destiny (PC)
    Division 2
    Frostbite Engine (Battlefield, Battlefront, etc.)
    GeForce Now
    Guild Wars
    League of Legends
    Overwatch
    Quake
    Source Engine (CS:GO, DOTA 2, TF2 etc)
    Starcraft
    Unreal Engine (Fortnite, PUBG, etc)
    Valorant
    World Of Warcraft
    DumaOS Classified Games also includes all UDP traffic from devices which are classified as consoles. Make sure your consoles have been correctly identified in Device Manager.
    Setting up your games and devices individually in Traffic Prioritization can be useful if you find that DumaOS Classified Games is prioritizing too much stuff. There would be no point in using both at the same time though.
  21. Like
    Netduma Alex got a reaction from Netduma Fraser in Traffic Prioritization   
    Hello,
    DumaOS Classified Games is made up of the same list that the Geo-Filter PC list is made up of... So basically, if you add a non-console device to the Geo-Filter, the list of games that comes up as options are the ones in DumaOS Classified Games. Here's the current list:
    Apex Legends
    Call of Duty (PC Only)
    Crossfire
    Destiny (PC)
    Division 2
    Frostbite Engine (Battlefield, Battlefront, etc.)
    GeForce Now
    Guild Wars
    League of Legends
    Overwatch
    Quake
    Source Engine (CS:GO, DOTA 2, TF2 etc)
    Starcraft
    Unreal Engine (Fortnite, PUBG, etc)
    Valorant
    World Of Warcraft
    DumaOS Classified Games also includes all UDP traffic from devices which are classified as consoles. Make sure your consoles have been correctly identified in Device Manager.
    Setting up your games and devices individually in Traffic Prioritization can be useful if you find that DumaOS Classified Games is prioritizing too much stuff. There would be no point in using both at the same time though.
  22. Thanks
    Netduma Alex got a reaction from Fuzy in Premier retour sur le R2   
    There's a known issue: restarting the router currently removes your MAC address cloning. This will be fixed in a few days!
  23. Like
    Netduma Alex got a reaction from Netduma Fraser in Premier retour sur le R2   
    There's a known issue: restarting the router currently removes your MAC address cloning. This will be fixed in a few days!
  24. Thanks
    Netduma Alex got a reaction from PharmDawgg in Hardware locking up   
    @Stephen A Vaught Here's the firmware: https://www.dropbox.com/s/vklzjkftpdcd01t/DumaOS-R2-RC5-Production-3.0.129-100820.sig?dl=0
    To update: Download the file above, open DumaOS, click the three dots in the top right corner, choose update, upload the file you just downloaded, and wait a few minutes while the R2 restarts.
    Let us know if this hotfix works for you!
  25. Like
    Netduma Alex got a reaction from Stephen A Vaught in Hardware locking up   
    @Stephen A Vaught Here's the firmware: https://www.dropbox.com/s/vklzjkftpdcd01t/DumaOS-R2-RC5-Production-3.0.129-100820.sig?dl=0
    To update: Download the file above, open DumaOS, click the three dots in the top right corner, choose update, upload the file you just downloaded, and wait a few minutes while the R2 restarts.
    Let us know if this hotfix works for you!
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