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Netduma Alex

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  1. Like
    Netduma Alex got a reaction from DumaGuy2021 in The problems of the game are not in the NETDUMA routers or in other routers.   
    Congestion Control on DumaOS is designed to fix the packet queuing problem. I'll explain how it works below. Apologies for the long post but it sounds like you want a more in-depth explanation.
     
    The Congestion Control  slider will essentially reduce your bandwidth, which on its own would be useless, but when combined with Traffic Prioritization, it becomes a powerful tool. It may seem counter-intuitive to reduce your bandwidth when you're attempting to reduce your ping, but it makes sense when you understand why we're doing it.
    Somewhere along the line between your router and the server you're trying to connect to, there will be a bottleneck where traffic is having to queue. This means that traffic is being delayed because of a factor outside of your home, and therefore outside of your control. The idea behind Congestion Control is that, by reducing your bandwidth slightly, the bottleneck moves from outside of your home to inside your home. Now that the bottleneck is on your router, you can manipulate the queue of traffic, moving the most important (time-sensitive) traffic to the front.
     
    So, in order to have the best QoS setup, you need to use Congestion Control and Traffic Prioritization together. The first step is to add your gaming device to Traffic Prioritization using the correct profile. If you're using a games console, use the Games Console profile. If it's a PC, choose the specific game you're playing. If your game is not present, contact Netduma Support for advice. You have to be careful to prioritize as little as possible, because the more you prioritize, the less effective it will be.
    For most people, DumaOS Classified Games will cover what they need, but it's always best to be as selective as possible. To be clear: DumaOS Classified Games covers all of the games in the profiles list, and all UDP traffic from Games Consoles.
    If you want to experiment, you can choose to prioritize specific ports using the Advanced tab. This will not be as accurate as a custom DumaOS games profile, because we use advanced Deep Packet Inspection technology to pick out the exact packets for each game, but if we haven't yet got your game in the list, this is the next best thing.
     
    In the Congestion Control side menu, you need to enter your maximum bandwidth values. I would suggest using the AUTO DETECT function when your internet connection is relatively idle, and at a non-peak time of day. You want to enter the best speeds you have ever recorded on your connection. It doesn't matter if it's a few Mb off, so feel free to round up to the nearest 10.
     
    Now for the Congestion Control sliders. We have a new Auto Detection function feature in DumaOS 3.0 which will automate the process of finding the "sweet spot" on the sliders. Switch your Congestion Control sliders to Auto-Enable, then click Auto-Detect. You can choose to Prioritize Ping or to Prioritize Bandwidth. This option will adjust how aggressive the test is. I would suggest starting with Prioritize Ping, and if your bandwidth results are unreasonably low, try again with Prioritize Bandwidth.
    The test will take a few minutes, and when it's done it will make a suggestion for slider placement. Once these values are saved/entered, your bandwidth will be reduced to this level when the rules you have entered in Traffic Prio are triggered. From this point onwards you shouldn't need to touch QoS very much, just make sure that Traffic Prio triggers when you play a game, and make sure that you're not experiencing lag anymore. If you are, try lowering the sliders a little bit more.
  2. Like
    Netduma Alex got a reaction from Netduma Liam in mobile app being blocked   
    Hey @button1masher,

    Did you have Adblocker enabled before you disabled QoS?
    Disabling QoS also takes down Adblocker, so I was wondering if perhaps Adblocker was the actual cause?
    If Adblocker is the cause, then we just have to figure out which blocked domain is causing the problem and add it to the whitelist.
     
    Also: iOS or Android?
  3. Like
    Netduma Alex got a reaction from Newfie in mobile app being blocked   
    Hey @button1masher,

    Did you have Adblocker enabled before you disabled QoS?
    Disabling QoS also takes down Adblocker, so I was wondering if perhaps Adblocker was the actual cause?
    If Adblocker is the cause, then we just have to figure out which blocked domain is causing the problem and add it to the whitelist.
     
    Also: iOS or Android?
  4. Like
    Netduma Alex got a reaction from abdullah-97 in issue with Geo-Fliter   
    Welcome to the forum!
    Make sure that you are in Filtering mode, make sure that the correct device has been added to the filter (are icons appearing on the map?)
    Also, after you make changes to the Geo-Filter radius or Ping Assist, you must close down the game completely and open it again.
  5. Like
    Netduma Alex reacted to Shark in Geofilter Destiny 2   
    Gracias.
  6. Like
    Netduma Alex reacted to GBDJG in Geofilter Destiny 2   
    just updated cloud /restarted router geo for me is working as was before (perfect).
    Many thanks again for your hard work. 😎
  7. Like
    Netduma Alex got a reaction from GBDJG in Geofilter Destiny 2   
    Hello @Shark,
    I've just uploaded a cloud update which whitelists those servers you mentioned above.
    Please update your cloud using the button in the sidebar, then restart the router.
    Let us know if the problem is resolved!
  8. Like
    Netduma Alex got a reaction from Seye in xbox live chat   
    We have been able to recreate this issue in the office. We have theories as to what's causing it. This will be a high priority issue to be fixed when we release the next firmware for the R1. Unfortunately we don't yet have a release date for the next DumaOS 3.0 firmware, but know that we are aware of this issue and we will prioritize fixing this issue. I'll be pushing for more R1 updates, I'll post on this subforum when we've got more to share.
  9. Like
    Netduma Alex got a reaction from Pedrofr in xbox live chat   
    We have been able to recreate this issue in the office. We have theories as to what's causing it. This will be a high priority issue to be fixed when we release the next firmware for the R1. Unfortunately we don't yet have a release date for the next DumaOS 3.0 firmware, but know that we are aware of this issue and we will prioritize fixing this issue. I'll be pushing for more R1 updates, I'll post on this subforum when we've got more to share.
  10. Like
    Netduma Alex got a reaction from MikeTHIS in xbox live chat   
    We have been able to recreate this issue in the office. We have theories as to what's causing it. This will be a high priority issue to be fixed when we release the next firmware for the R1. Unfortunately we don't yet have a release date for the next DumaOS 3.0 firmware, but know that we are aware of this issue and we will prioritize fixing this issue. I'll be pushing for more R1 updates, I'll post on this subforum when we've got more to share.
  11. Thanks
    Netduma Alex reacted to Lolitahell in Anyone struggling to find a game?   
    I can't take screen right now,
    I am on pc, device is set as playstation.
    Ping assist set 0.  I use only one polygon when i wanna be selective.
    Cant get into new jerseys(which is my best pingserver) , miami, texas, . Sometimes it works but it is so long. Before updates, it took like 1-3min , now just 5+  no matter what time of the day.
    It has to be something with the new patchs from game. Thank you for the help btw im not the only one  having those connection issue forcing server loll.
  12. Like
    Netduma Alex got a reaction from Netduma Liam in Minecraft support   
    I've investigated getting Minecraft added to Traffic Prio. Unfortunately Minecraft appears to use a slightly unusual protocol, so we can't add it to Traffic Prio just yet. We will hopefully be able to add it in future but it will take some more work from our developers to increase compatibility.
  13. Like
    Netduma Alex got a reaction from Netduma Liam in Minecraft support   
    Hi @Rangewonk,
    Are we talking about the normal version of Minecraft or the Java version? Or both?
    I'll look into getting this added to Traffic Prio.
  14. Like
    Netduma Alex got a reaction from Sherman85 in xbox live chat   
    We have been able to recreate this issue in the office. We have theories as to what's causing it. This will be a high priority issue to be fixed when we release the next firmware for the R1. Unfortunately we don't yet have a release date for the next DumaOS 3.0 firmware, but know that we are aware of this issue and we will prioritize fixing this issue. I'll be pushing for more R1 updates, I'll post on this subforum when we've got more to share.
  15. Like
    Netduma Alex got a reaction from Netduma Fraser in xbox live chat   
    We have been able to recreate this issue in the office. We have theories as to what's causing it. This will be a high priority issue to be fixed when we release the next firmware for the R1. Unfortunately we don't yet have a release date for the next DumaOS 3.0 firmware, but know that we are aware of this issue and we will prioritize fixing this issue. I'll be pushing for more R1 updates, I'll post on this subforum when we've got more to share.
  16. Thanks
    Netduma Alex got a reaction from Jarana in Vpn & Ping heatmap   
    The Geo-Filter will already take care of that for most games, but some games may matchmake quicker using a VPN connection.
    Some games, for example, will attempt lots of local servers before expanding the search far enough to reach the ones in your radius. Using a VPN connection, the game would begin searching from the location of the VPN server.
    Your ping is unlikely to be any better when using a VPN, as packets still have to travel the same distance to reach the game server... Usually more, actually. But in some rare scenarios, the VPN's route to the game server might improve things. This is what gaming VPN's sell as their main benefit.
  17. Thanks
    Netduma Alex reacted to JayT in Advice on potential Netduma R2 setup   
    Awesome!  I set up my second homehub 5 as an access point earlier today without any issues so I'm familiar with how to do that now.

    The R2 definitely sounds like the best choice for me then as I like the idea of quicker software updates.  I'll pre-order in the next few days.

    Thanks everyone in the thread for the help.
  18. Like
    Netduma Alex got a reaction from Jarana in Vpn & Ping heatmap   
    Hi Jarana, welcome to the forum.
    Ping Heatmap does not react to Hybrid-VPN connections, the results will the the same whether you are using a VPN or not.
    Is this a feature you'd like to see in a future update?
  19. Like
    Netduma Alex reacted to badrisuper in Adblocker unwanted block reporting thread   
    Hi
     
    I am using R2 for last couple of weeks.  I enabled Ad blocker but sometimes Youtube and other streaming channels got interrupted in LG OLED c8.  In the middle of streaming screen goes black and causes network interruption or not able to access the netflix, disney or youtube servers.  When checking the network connection in settings says connected.  If I disable ad blocker all works fine.
    I have connected my tv via wifi.  My R2 is connected to Modem.  From R2 TPLink Archer and UBNT switch connected.  My TV connected to TPLink Archer router via wifi.  Wifi in R2 is disabled.
     
    In R2 under Ad-Blocker section I tried to disable the router but disable button does nothing.
     
    Could you please check the issue?
     
    Thanks
    Badri M
  20. Like
    Netduma Alex got a reaction from smirkingdevil in Upgrading your Netduma R1 to DumaOS from a version lower than 1.03.6   
    @smirkingdevil
    Sorry about the delay, I have sent the fix to your router. You can now upgrade to DumaOS.
  21. Like
    Netduma Alex got a reaction from Netduma Fraser in Upgrading your Netduma R1 to DumaOS from a version lower than 1.03.6   
    @smirkingdevil
    Sorry about the delay, I have sent the fix to your router. You can now upgrade to DumaOS.
  22. Like
    Netduma Alex got a reaction from GBDJG in Help with Destiny 2 PvP settings   
    It will connect to the most recent thing that was connected to. Sometimes if it's only a brief connection, it will disappear quickly too. You could try manually pinging the host if you want to keep it on the screen for longer.
  23. Like
    Netduma Alex got a reaction from Codester in XR500 DDwrt Firmware   
    As with any third party firmware, you're on your own when it comes to getting it working. Just to make sure you're aware, installing anything unofficial will void your warranty. It's also possible that you won't be able to return your device to the stock OS once it's been modified, and it could end up bricked. As such, we can't support you in this endeavour.
    If you need help with installing DDwrt, i'd try asking on the DDwrt forums. Looks like they don't support any of our routers though.
    I would be interested to know though: what features of DDwrt are you interested in that DumaOS isn't providing? Or are you just doing it for fun since you have a spare router? We're always looking for suggestions to improve DumaOS.
  24. Like
    Netduma Alex reacted to Netduma Andy in Alpha 3 Release Notes   
    Hello,
    Big update mostly comprising of fixes for issues users are reporting. We have also improved diagnostics and error handling to capture those issues that still remain. Finally we added a few new bits, such as the debut of our new graphing solution and Telstra Smart Modem Gen 2 (Arcadyan) support.
    Release Notes
    Resolved login issue caused by auto router on iOS Improved icons, clearer and more efficient Doughnut chart added to traffic prioritization Fixed enable/disable issues with Geo-filter devices Fixed network timeout issues Fixed duplicate pages being shown Fixed forgetting Geo-Filter peer adding peer to allowed list Fixed smart home device handing Properly hide/show Telstra feature set Telstra "Not Full QoS" support Added RPC error handling Moved km/miles setting to Geo-Filter settings Changed order of items in the menu Added support for new Telstra Smart Modem Gen 2 (Arcadyan) Added websocket diagnostics to track down some bugs
  25. Like
    Netduma Alex got a reaction from Michael_Michael in XR1000 throughput problems.   
    Welcome to the forum, sorry to hear you've having these issues.
    Firstly, and I know this is obvious, try swapping some cables out in case there's a faulty cable at play. The WAN cable would obviously be the most suspect here. (between the modem and the WAN port of the XR1000)
    Next, i'd like to try and narrow this down. Could you go to QoS, Congestion Control side menu, and tick Disable QoS? What's your throughput now?
    Regarding the wifi problems, I doubt they're related to the bandwidth issue. The wifi drivers on this unit are not controlled by Netduma/DumaOS, so any problems with wifi would be difficult for me to troubleshoot.
    I think you should first attempt to sort out this bandwidth issue over ethernet, and once that's sorted, we can move onto wifi. Separating the two problems will make it easier to find a solution for both.
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