Zippy

Im not trying to be the bad guy here but I just want you aware of the issues ive encountered with the XR500. Ive beta tested a lot of routers over time and have had good and bad experiences with some. I myself am just a bit cautious atm of buying any XR series routers with DumaOS on them because of issues ive had and others as well. And the length of time that has taken to resolve any of the issues ive and others have encountered.. I still think I would see what Netduma say about your issue. How long can you keep this router before having to return it? Just don't wait to long before your able to get a refund. If your rented equipment has been returned then you cant really use the MAC from your old router if it was a rented and returned. Some ISP take time to grab the new MAC of your new router. You could always try cloning the MAC address of you pc and see if that gives you better results. When you first hooked up this XR300 when you went through the setup what speeds did the router detect on first setup? Did it detect your correct speeds at that time? Lets see if we cant do some trouble shooting first.. Also what Bert has mentioned maybe a possibility. You do want a good quality Ethernet cable. I know this isn't exactly to helpful info but we are just giving you some ideas.. First thing first though knowing your speeds at setup will help rule out things one by one.. Zippy.

No worries your welcome! Its strange that your speeds are that low with the XR300. If your still getting that low of speeds with QoS disabled then you will have to see what Netduma says. Im not familiar with the XR300. I have the XR500. The only reason I don't recommend the XR500 is because of the issues ive had with it. QoS being one of them of course but there are more issues im experiencing then that. There will be a new firmware out in the future that might address the issues with it. So that is why I don't recommend it at the current moment. As far as the other brand routers. The ASUS AC5300 I did beta test. Was a good performer. The brother to that was the ROG Rapture AC5300. which was a nice router but had its fair share of issues. Even though most have been stomped out now.. That one I also beta tested. tp-link ac5400 should also be a nice performer.But I am not familiar with it personally.. Good luck my friend! One thing you could try and see if that fixes your issue is changing the MAC address in the XR300 to whatever you had before for a router. Clone that MAC into your XR300. Zippy.

Netdumas staff are currently sleeping. Im sure you will get a response from them tomorrow with things to try. Your speeds should not be that low. And going to the XR500 isn't something I would do. You could try a full factory reset and disable all QoS and see if your speeds then have gone up or at least are closer to what your speeds are suppose to be. If you do a full factory reset you will have to start from scratch again though.. If you don't want to do that then just wait for Netduma to chime in here for you. Good luck! Zippy.

I have mentioned something like this a long time ago.. Basically what I suggested was what I called an active connection log that would show what type of ports tcp/udp and port numbers receiving and sending. Along with send and receive rate.. Not fully exactly what your asking but well with in what your suggesting. In this it would also give the ip addresses tied to the receiving and sending. I feel this would be valuable info so one can physically see what is taking place. Other routers have a form of this. And I am a bit surprised that we don't see any form of this at all here.. I do like your idea as well and I see why you suggested it. Info like this would and can become quite useful for various things. One as you have pointed out above. Zippy.

Netduma Luke Id be in full on if you guys had something new on your end only!! R2 or whatever you would call it! Id be first in line! Zippy.

Personally if Spectrum in your area is using DOCSIS 3.1 then I would buy a modem that is DOCSIS 3.1. Just my two cents.. The more channels you have to bond the better. In time everyone will have to have a 3.1 modem. We use to own the cable company here and have sold out to Charter Spectrum. And DOCSIS 3.1 is what I would go with as long as Spectrum will allow you to have it.. This varies by location and what is allowed by Spectrum in your area..

It would be safe to look at Spectrums approved list of modems. But also do your homework to make sure it doesn't have a puma6 chipset. Because for some odd reason Spectrum and other cable providers are still giving out modems with the puma6 chipset.. Likely because most people wouldn't notice there is an issue. But if your a gamer you would notice right away with very poor gameplay riddled with jitter and ping spikes. A 16x4 modem would be plenty for your speeds. But the more channels one has the better flexibility one has when congestion in Spectrums network becomes congested.. Hope what im trying to tell you makes sense and not confusing you.. The modem you currently have seems to be doing a good job right? and that's a 8x4?

Correct if the 7620 is in the bad list I would for sure stay away from it.. Anything with a puma chipset.. Specially if your a gamer.. Most cable companies are now or have deployed DOCSIS 3.1. And if deployed proper and dialed in correctly you would benefit from it.. But if you would rather play it safe then I would understand your reasoning in keeping with DOCSIS 3.0 modems..

If they recommend the 7620 that would get you better performance.. Do you happen to know if your area in TX is running on or supports DOCSIS 3.1? That's one of the things I would check. I have Spectrum here but I don't live in TX. Im all the way north of you in MN. I have the same speeds as you and they are telling me to update to DOCSIS 3.1. Basically this whole DOCSIS upgrade to 3.1 is to help with congestion and deliver higher speeds.. Even if your not on a gig plan the benefits of DOCSIS 3.1 is more channel bonding.. And the more DOCSIS 3.1 modems that are deployed the more it helps the whole Spectrum network congestion.. That's the theory behind it.. Just figured Id share that..